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Zimbra Collaboration Room for Improvement

HD
Control Department Head of Information Security at a financial services firm with 1,001-5,000 employees

Zimbra must improve its solution to make it easy so that the users don't have to use webmail to connect to their accounts and log in to webmail every time. This is something that is lacking in Zimbra Collaboration. They should provide a better way to easily connect email applications on the desktop to the Zimbra server.

They should also try to have more functionality for storage management, like Microsoft Exchange. Currently, the management of the email data must be done manually in Zimbra Collaboration, which we are finding very difficult. They should provide a way to save emails so that you can have more space on the server and storage. Because of the lack of this functionality, we are planning to migrate to Microsoft Exchange. Microsoft Exchange provides a better way to manage storage than Zimbra Collaboration. You cannot have a mail solution without storage management because emails will always increase. 

Zimbra Collaboration also needs tools for management. More back-office tools are required to manage the whole mailbox and space. You don't only manage emails but also the documents attached to the emails. Therefore, you require tools to select and decide what do you want to save or how do you want to free up space in your infrastructure.

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System and Network Engineer at ADEX TECHNOLOGY

We are simply a customer and an end-user. We don't have a business relationship with the organization.

The log files need to be improved. It needs to show us more information. Right now, a lot of detail is lacking and that's not very helpful or insightful.

The solution could use more integration with third-party tools. That would be very useful.

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IA
Freelancer with 1-10 employees

Yahoo acquired Zimbra, and Yahoo Mail is a web-based email, not a software platform. So as part of the acquisition, they have to continue providing support to the open-source license holders. But lately, they have decreased their support for the open-source community, and they're pivoting to the enterprise market. So they're starting to transition to a proprietary cloud-based solution. And when they adopt this proprietary solution, it won't be good. So hopefully, in the future, they'll continue to offer an open-source version. That's what makes Zimbra trustworthy for users as an email host. Email is still essential for communities and businesses. Even if you are currently using instant messaging or any communications tool, you still need email. 

Maybe Zimbra can improve by implementing an architecture that mimics social media, like offering short messages instead of just email. Instant messaging can mean light messaging or group messaging, like a B2B chat or something like that.

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Find out what your peers are saying about Zimbra, Microsoft, Open-Xchange and others in Email Applications. Updated: November 2021.
552,305 professionals have used our research since 2012.
CL
Solution Manager at a comms service provider with 10,001+ employees

There are security & performance issues which is one of the concerns of using an open-source product.

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Technical Consultant at NDS

Zimbra should provide a desktop client. Right now, we are using a web browser for accessing our emails. There should also be a desktop client.

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RY
Manager Infrastructure at a tech services company with 501-1,000 employees

The solution could improve by making it easier to use.

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Find out what your peers are saying about Zimbra, Microsoft, Open-Xchange and others in Email Applications. Updated: November 2021.
552,305 professionals have used our research since 2012.