Zimbra Collaboration Room for Improvement

CL
Solution Manager at a comms service provider with 10,001+ employees

There are security & performance issues which is one of the concerns of using an open-source product.

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Mohammed Yassine-TABET ZATLA - PeerSpot reviewer
System and Network Engineer at ADEX TECHNOLOGY

There is a lot of patch installation needed in Zimbra Collaboration, and sometimes using the new patches, we end up finding some other vulnerabilities. The new patches are, at times, not so good, so we don't install them, causing the tool to be not so stable overall. Seemingly, the new patches are not tested before Zimbra releases them.

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ElvisHenriquez - PeerSpot reviewer
Senior Services Manager at NextCom Systems Inc

In the next release, Zimbra Collaboration should include a security feature to allow access for mobile device administrators.

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Buyer's Guide
Zimbra Collaboration
March 2024
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
LB
ICT Coordinator at CBO

It is good and competent, but you have to pay for video and group chat features.

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KhoaNguyen2 - PeerSpot reviewer
Senior Solution Sale at Noventiq

They could provide a push email functionality for the enterprise version. We utilize SMTP to send emails to basic users for office usage. They could introduce a similar functionality for mobile usage as well.

They should enhance its online meeting features, particularly in comparison to robust platforms like Microsoft Office 365 Teams.

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NL
Manager assistant at a energy/utilities company with 10,001+ employees

The tool should improve its multi-cloud feature. 

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NB
Head of Studies with 11-50 employees

We have had an issue with security. We had attacks in the summer, which is why we didn't buy the latest update. The security is bad. I'm not sure if it was on Zimbra's end or the firewall's or human error. 

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WZ
IT Manager at a energy/utilities company with 51-200 employees

Zimbra Collaboration's video conferencing could be improved. Their documentation is also mainly in English, and it would be useful to have it available in other languages. There's also a problem with the new Admin NG module, which makes it possible for the administrator to access users' mail on their system, which is particularly problematic for organizations with confidentiality requirements. This feature cannot be removed, though you can choose whether or not to activate it. In the next release, Zimbra Collaboration should make all the features from their previous web interface available on their new one.

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Dhyanesh Thakkar - PeerSpot reviewer
General Manager Sales BFSI at Kyndryl

Zimbra Collaboration does not have a solution roadmap as aggressive as the new collaboration mail solutions. Additionally, they can have a better interface and integration with single sign-on.

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TG
IT admin at ebs

The product must be more customizable.

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CS
Infrastructure & System Administrator at a tech company with 1-10 employees

The only problem I face with the product is spam. I do not have any other big problems. The antispam and antivirus features are hard to understand on mobile devices. The solution should improve the features to provide more clarity to the users.

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Pol-Balaguer - PeerSpot reviewer
VS at Netplay Inc

It does have a few bugs. However, they are small and can be worked around.

The performance could be better in terms of handling multiple domains.

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HD
Control Department Head of Information Security at a financial services firm with 1,001-5,000 employees

Zimbra must improve its solution to make it easy so that the users don't have to use webmail to connect to their accounts and log in to webmail every time. This is something that is lacking in Zimbra Collaboration. They should provide a better way to easily connect email applications on the desktop to the Zimbra server.

They should also try to have more functionality for storage management, like Microsoft Exchange. Currently, the management of the email data must be done manually in Zimbra Collaboration, which we are finding very difficult. They should provide a way to save emails so that you can have more space on the server and storage. Because of the lack of this functionality, we are planning to migrate to Microsoft Exchange. Microsoft Exchange provides a better way to manage storage than Zimbra Collaboration. You cannot have a mail solution without storage management because emails will always increase. 

Zimbra Collaboration also needs tools for management. More back-office tools are required to manage the whole mailbox and space. You don't only manage emails but also the documents attached to the emails. Therefore, you require tools to select and decide what do you want to save or how do you want to free up space in your infrastructure.

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HK
Senior Vice President Operations at a tech services company with 11-50 employees

It would be great if a group chat feature were created to allow for a team environment. The current chatting facility only allows for one-to-one chats. 

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it_user535362 - PeerSpot reviewer
IT Technician & Senior System Administrator at a tech company with 51-200 employees

The following areas could be improved:

  • Backup
  • Autodiscover
  • Antispam
  • Mobile

I think being able to purchase individual packages would be better than having all the features included in one big package.

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MT
System and Network Engineer at ADEX TECHNOLOGY

We are simply a customer and an end-user. We don't have a business relationship with the organization.

The log files need to be improved. It needs to show us more information. Right now, a lot of detail is lacking and that's not very helpful or insightful.

The solution could use more integration with third-party tools. That would be very useful.

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YS
Senior Account Manager at a security firm with 11-50 employees

Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes.

The video conference solution Zimbra Connect is a mediocre solution for video conferences. They should make it more similar to Office 365 and add some collaboration with other solutions, such as Alfresco.

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IA
IT Specialist at a tech services company with 1-10 employees

Yahoo acquired Zimbra, and Yahoo Mail is a web-based email, not a software platform. So as part of the acquisition, they have to continue providing support to the open-source license holders. But lately, they have decreased their support for the open-source community, and they're pivoting to the enterprise market. So they're starting to transition to a proprietary cloud-based solution. And when they adopt this proprietary solution, it won't be good. So hopefully, in the future, they'll continue to offer an open-source version. That's what makes Zimbra trustworthy for users as an email host. Email is still essential for communities and businesses. Even if you are currently using instant messaging or any communications tool, you still need email. 

Maybe Zimbra can improve by implementing an architecture that mimics social media, like offering short messages instead of just email. Instant messaging can mean light messaging or group messaging, like a B2B chat or something like that.

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TS
Technical Consultant at NDS

Zimbra should provide a desktop client. Right now, we are using a web browser for accessing our emails. There should also be a desktop client.

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it_user531021 - PeerSpot reviewer
System Administrator at a media company with 51-200 employees

There are some bugs we found that could be fixed. Also, there was a chat tool which was really useful, but was discontinued.

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RY
Manager Infrastructure at a tech services company with 501-1,000 employees

The solution could improve by making it easier to use.

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it_user827424 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
  • Online documents edition
  • File sharing permissions with Nextcloud integration
  • More features for the open source edition
  • Native HA for more virtualization platforms, like Proxmox
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it_user522870 - PeerSpot reviewer
Lecturer at a tech services company with 501-1,000 employees

Server deployment and the GUI for emails should be better.

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it_user1128 - PeerSpot reviewer
Infrastructure Expert at a tech company with 51-200 employees
There can be difficulties resolving problems on the server side when problems arise. Before installation, you have to resolve all dependencies, otherwise it is very difficult to setup the server. View full review »
Buyer's Guide
Zimbra Collaboration
March 2024
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.