Zoho CRM Overview

What is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho CRM Customers

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Zoho CRM Video

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Lead, Marketing Research & CRM Activities at a tech services company with 51-200 employees
Consultant
It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.

What other advice do I have?

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.
Client Partner at a tech company with 1,001-5,000 employees
Vendor
Although Zoho CRM is easy to use the social collaboration platform needs to be improved

What other advice do I have?

Use its free trial for three users first and try adapting the plug'n'play feature.
CEO at a consultancy with 51-200 employees
Consultant
Pipeline management and reports are great. I'd like to see better tools for email campaigns.

What other advice do I have?

Evaluate carefully against your own needs, then select a vendor. If needed, team up with a vendor specific specialist;
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Vendor
Excellent CRM

What is most valuable?

Ability to work out the CRM and customize it, without too much help.

How has it helped my organization?

Complete customer relation management with the ability to add further apps if needed.

What needs improvement?

None

For how long have I used the solution?

7 years

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be able to have support 24/7. By any methods. 8.5 Star rating Technical Support: Excellent

Which solution did I use previously and why did I

VP of Development at a marketing services firm with 51-200 employees
Vendor
Zoho is a very good CRM system to use to start out, but you may find that you outgrow the functionality.

What other advice do I have?

My company started with Zoho because it was a very affordable alternative to Salesforce, and I'm very happy with our decision. However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce (and this transition. . .whew. . .it was a doozy and took nearly a full week to have everything in order). It's a very good system to use to start out, but you may find that you outgrow the functionality.
Developer at a computer software company with 51-200 employees
Vendor
Great CRM product

What other advice do I have?

I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!