Zoho Desk is a software solution, and there are different options depending on the organization's needs. Imagine you're an e-commerce company. You have customer engagement on social media, WhatsApp, and Instagram, and maybe orders fulfilled through different platforms. These are all different customer engagement channels.

One is a phone, and the others are not as traditional channels. You can also integrate Zoho Desk with your CRM for purchases and returns. So, here's a list of products. These are all different channels.

Zoho Desk helps consolidate all these channels into one platform. So you can receive inquiries and respond to the same application. If a customer calls you, you can pick it up from the Zoho Desk. If they send an email, you can see and respond to it there. The same goes for WhatsApp messages and even Instagram DMs. It can be tricky to manage all these interactions separately.

So, Zoho Desk brings all these communication channels and reports together. If your organization is looking for an end-to-end solution to manage customer support tickets, then Zoho Desk is a great option.

Integration with other Zoho products, for example, a call center solution, is very seamless. It's a native integration. You don't need any APIs. It's very straightforward. That's the best one I've done. Integrating with Microsoft Teams is very effective and easy to do as well.

However, integrating with something like, say, RBI Analytics, they weren't able to sign off on that option yet. You have to go through custom APIs or a customer solution tool. But by and large, the integration for native Zoho products is straightforward. If you need a customized integration, it's achievable, but it requires some coding. In the past, we used to write entire lines of code to connect applications, but Zoho Desk makes it much easier.

We use the product as a ticketing system for support. It allows users to contact the support team. We can also use it as a knowledge base. We can upload our videos and documents. We can make announcements in the community. We can also publish documents on how to handle and process certain tasks. We can build an entire LMS system with the product. The ticketing system can be set up for the customers as well as the support team.

Actually, it is a help desk application. So, you can get tickets from your customers, and then report them on Zoho Desk, and follow your agents who are replying to the tickets. Especially managing the technical part of the company.

Zoho Desk has many use cases. It captures customer contacts, can pull information from emails and create tickets, and also manages inbound customer inquiries. We are customers of Zoho and I'm a company director. 

We use Zoho Desk as a help desk serving and interacting with our customers. If there are any queries, they come back to us. The solution is also used for project management, effort tracking, and bug tracking.

The primary use case for Zoho Desk is as a ticket management system. For instance, in scenarios such as event management where customers submit requests via email, it manages these tickets effectively. It ensures timely responses by setting up reminders for each ticket based on specified response times, typically within an eight-hour window. It facilitates tracking the status and provides escalations for unresolved issues. Moreover, it ensures the team members stay informed, even if they are not directly involved in the email communication.

The use of ZohoDesk is to operate and maintain internal as well as external tickets within the organization.

For example, I connected this ticketing system with all of the portals so that if any customer is facing issues, they can submit their tickets inside. So we can handle the complaints and the issues or the inquiries of my customers as well as the internal stakeholders via the ticketing system.

Zoho Desk is used as a ticketing application. It is used for support ticketing compared to Jira and ServiceNow. Zoho Desk is a ticketing application for Zoho One platform.

If you know ServiceNow and Jira's ticketing, it is the equivalent of Zoho Desk.

We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.

We use Zoho Desk for ticketing.

We use Zoho Desk for ticket presentations. Also, the data for Zoho into the CRM for ticket presentation and contact also.

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

Zoho Desk is a ticketing software. You have a bunch of customers, and you want to give them support. You can use Zoho Desk for that. They can raise a ticket from the Zoho Desk customer portal if they are having any issues with whatever product or service, you are offering them. They can simply create a ticket, and then you can follow up with the tickets. You can work on the tickets and once you resolve the tickets, you can update the client. The solution is to manage the ticketing system.

Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers.

We use the product as a ticketing system.

We use the Zoho Desk for support and ticketing.

I use the solution as a ticketing system.

We use Zoho Desk to manage customer SLAs.

We use the solution for asset management, procurement, ticket management, etc.