Zoho Desk Overview

Zoho Desk is the #4 ranked solution in our list of top CRM Customer Engagement Centers. It is most often compared to ManageEngine ServiceDesk Plus: Zoho Desk vs ManageEngine ServiceDesk Plus

What is Zoho Desk?

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho Desk Customers

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Zoho Desk Video

Zoho Desk Reviews

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RAVISH SAHAY
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Real User
Top 10Leaderboard
Oct 31, 2020
User-friendly, easy to use, and you can customize it the way you want

What is our primary use case?

We use Zoho Desk to manage customer SLAs.

Pros and Cons

  • "The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
  • "Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

What other advice do I have?

I would recommend Zoho. I would rate it an eight out of ten. In the next release, I would like to see more automation features.