Zoho Desk Overview

Zoho Desk is the #3 ranked solution in our list of top CRM Customer Engagement Centers. It is most often compared to ManageEngine ServiceDesk Plus: Zoho Desk vs ManageEngine ServiceDesk Plus

What is Zoho Desk?

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho Desk Buyer's Guide

Download the Zoho Desk Buyer's Guide including reviews and more. Updated: July 2021

Zoho Desk Customers

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Zoho Desk Video

Pricing Advice

What users are saying about Zoho Desk pricing:
  • "For what it does, it's quite cheap."

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RAVISH SAHAY
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Real User
Top 5Leaderboard
User-friendly, easy to use, and you can customize it the way you want

What is our primary use case?

We use Zoho Desk to manage customer SLAs.

Pros and Cons

  • "The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
  • "Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

What other advice do I have?

I would recommend Zoho. I would rate it an eight out of ten. In the next release, I would like to see more automation features.
OS
Operations Manager at a computer software company with 1-10 employees
Real User
Top 5Leaderboard
Cloud-based, easy to use, and inexpensive

What is our primary use case?

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

Pros and Cons

  • "The ticketing feature is very easy to use, compared to other systems."
  • "I would like to have integrated support, and integration between the ticketing tool and the project management tool."

What other advice do I have?

We have no servers, everything is in the cloud, except for your laptops and preferred devices. I would rate Zoho Desk a nine out of ten.