For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me.

Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency).

Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. 

We can download the mobile app to see requests and respond from anywhere.

It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. 

For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

Zoho Desk is a remote system. The product provides communication features like chats and calls. We do not have to explain to people how to use it. We do not have to train them. We can easily understand how the solution works if we spend 30 minutes with it.

Zoho Desk is very flexible, just like the other applications of Zoho. Also, it is very simple to connect the other applications. Also, it has a developer space, so it is very important for me because I can customize all the functions or the workflows according to my needs, and so these are the best features.

Zoho has the ability to capture all contacts across all channels with a customer. It also enables social media functionality so that if a customer mentions your brand on Twitter, it creates a ticket for that. Customer contacts are in a single location and can then also be used to reach back out to customers if required. 

Zoho has good integrations with telephonic solutions like AWS Connect and other plug-ins. It can pull information from emails allowing communication with full traceability regarding conflicts and how they're resolved. 

Zoho is pretty good at capturing online inquiries and adding a ticket. It has portal functionality and is very good at managing inbound customer inquiries. We can share information with the customers through a knowledge hub. You can also create scripts and a knowledge bank so that if a customer returns with a query you can see what was said before and provide consistent responses.

It's quite configurable and a powerful tool with extensive use cases.

The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us. The solution is easy to customize, not in terms of functionality customization, but the payment structure and payment tenure are flexible.

The platform’s most valuable feature is emails based on response time. Additionally, integrating tracking features based on the escalation system proves helpful.

The most valuable feature is the ticketing system.

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform. Also, you can do some automation and coding for different conditions.

You can use the solution anywhere, anytime. You can use mobile phones also. 

There are users that have been using 40 people to use orders together. It's capable of supporting a lot of users.

The setup is simple. 

The product is quite stable. 

The most valuable features of Zoho Desk are archiving queries and analytics. The solution has team productivity features that track the number of hours spent by the end users to resolve tickets. Zoho Desk was effective in improving our customer satisfaction score.

The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test.

The ticketing feature is very easy to use, compared to other systems.

The important feature is managing support or giving support to your customers. It actually makes it a lot easier because you don't have to worry about it. If you miss something, it has all the data, and issues that your customers are facing in your system. You can actually track them, and your customer can also follow up. You can set up multiple automation if you don't want to miss anything. You can write some custom scripts as well so that, you can actually assist your customer in a better way. You can have multiple agents working on the same tickets. It gives you more flexibility.

The most valuable feature of Zoho Desk is the parent and child task management feature.

The product’s most valuable feature is its graphical interface. The placement of the options is accessible. 

The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective. 

The product’s Professional edition is very valuable to us. The product has a lot of features.

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

I like the tool's UI. It won't create any confusion.