The customer service and support could do a better job. Whenever I call the support team or ask for support, they transfer my call to Zoho One Support.

So, again, Zoho One Support makes me wait in the waiting room. After that, they reply that they'll transfer me to the Zoho Analytics support team. Within the Zoho Analytics support team, I'm not getting proper answers and solutions for the things I'm looking for.

And in the last case, I was looking to implement a percentage formula. From my side, the formula is correct. And I was not getting the actual results so whenever I try to connect with the backend support team, that issue needs to be resolved through screen share or something else. Because that resolution needed to be implemented or roll it out to my whole team.

We use the premium support of Zoho.

Their support is excellent, and they are very responsive.

There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you out, if necessary,

The customer support team for this solution are knowledgable. I would rate them an eight out of ten. 

I have received technical support from Zoho Analytics and they are very easy to access and respond quickly.

I don't remember even needing to use customer service so I cannot comment here.

Zoho had a lot of great tutorials to get us started right away without going through lengthy written out "how to" guides online. The language used in these videos was not super specialized and could be understood by someone with minimum data experience.

Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful answers.

Technical support is a 3/5. They will frequently link to documentation as part of their answers, but I have found some of their responses to not agree with documentation, leading to confusion.

Excellent. the support team have been very helpful, on one occasion even writing a particularly complex query for me,

Excellent

8/10.

8/10.

Zoho technical support is good. 

Good.

Good.

They have gives us support when we have needed it.