Zoom Alternatives and Competitors

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Read reviews of Zoom alternatives and competitors

Real User
Certified Adjunct Faculty, School of Engineering and Computing at a university with 1,001-5,000 employees
Jul 30 2020

What is most valuable?

The solution allows me to connect and collaborate with my classes.

What needs improvement?

I'm disappointed in the behavior of the Ultra version of the solution. It's not exhibiting what I have my own hands on, on my own machine. The students are everywhere else, so it's important that they can follow what I'm showing. The product squeezes down the images to a smaller physical space. For… more»

Which solution did I use previously and why did I switch?

I've previously used a solution at a different education institution called EyeLink. I also previously used a solution that had a web-user interface for a tool, however, I don't recall the name if it.

What other advice do I have?

We use the latest version of the solution. There's always, with any tool, a simple, basic way of using the tool as the vendor supports it. That's the basics. Complications come if you're going to add content that goes beyond what is normally covered. Complications could happen. However, Collaborate… more»
Affan Shaikh
Consultant
Consultant - Risk and compliance at a tech services company with 51-200 employees
Jul 02 2020

What is most valuable?

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good. The presentation of the solution is very efficient. The solution makes it easy for us as a team to collaborate remotely. All of the basic features are… more»

What needs improvement?

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging. Currently, the solution isn't really lacking in features.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is… more»

What other advice do I have?

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service. I would rate this product an eight out of ten. Other products are also doing… more»
Real User
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Jul 07 2020

What is most valuable?

The most valuable feature is the seamless integration with Google Suite. For example, in Google Calendar, if you set a meeting then it will automatically prepare the google Meet or Google Hangouts meeting for you. It gives you the ability… more»

What needs improvement?

I would like to see support for showing virtual backgrounds. A better resolution that is capable of showing hi-resolution videos would be useful. The capability of transferring files through chat, other than just images and videos, would be… more»

What's my experience with pricing, setup cost, and licensing?

This solution is available for free with the opening of a Google account.

Which solution did I use previously and why did I switch?

I also use Zoom and Microsoft teams, although not as extensively as Hangouts. Zoom allows you to show a virtual background, which is a nice feature. Also, most other messengers support sending generic files through chat, whereas Google… more»

What other advice do I have?

My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite. The minute you have a Google account, it's already there. It is easy to use and works right out of the box… more»
Real User
Owner at a pharma/biotech company with 10,001+ employees
Jul 14 2020

What is most valuable?

The solution is stable. There are free versions of the solution available.

What needs improvement?

It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be… more»

What's my experience with pricing, setup cost, and licensing?

I'm sure there are licensing fees for it, however, I don't know what they are. I know there are free versions of the solution. However, that probably doesn't apply to us as we have a high number of users in this company.

Which solution did I use previously and why did I switch?

Skype is actually the first tool like this that I have used. Another company I work with is trying out Zoom, but that's fairly recent.

What other advice do I have?

I'm just a user of the product. I'm not a reseller or an integrator. I use Skype for Business every day. I'd rate the solution nine out of ten. It's been great so far.
Pham_Van_Anh
Consultant
Consultant at Commercial Metals Company
May 12 2020

What is most valuable?

The most valuable feature is teleconferencing. This tool is good enough for employees who want to be able to work at home. Zoom is easy to use and makes it easy to communicate with people remotely in meetings.

What needs improvement?

The quality of this solution is depending on the internet connection, and as such, can sometimes be unstable. There are some security issues with Zoom, which is something that needs to be resolved. The inclusion of some more advanced security features would be an improvement.

Which solution did I use previously and why did I switch?

We use multiple solutions for virtual meetings and conferences including Zoom, Microsoft Teams, and Webex. For meeting with enterprise clients, we generally use Microsoft Teams. When it comes to meeting with the public, we more often use Zoom.

What other advice do I have?

My advice for anybody who is implementing this solution is that it can be used for non-critical information. However, due to active security concerns, at least in the short-term, meetings that contain critical or private information should be conducted on another platform. In terms of how I would… more»
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