Zoom Reviews

I set up a lot of meetings using Zoom. Especially now that we are working remotely, every I do is via Zoom.

The most valuable feature of Zoom is that it's easy to use.

When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you. That would be a nice feature to have because what you have to do now is start the other device on mute and then disconnect from the original one. If you don't put it on mute then sometimes there is an echo or other strange sounds. Ideally, there should be nothing weird in the call.

I have been using Zoom for approximately four years.

Zoom is a pretty stable platform. In the past couple of years, we have maximized our usage because the corporation mandates its use. We have the option to use other products but I think that everybody is signing up for Zoom. It is also part of one of our sister companies.

This seems like a scalable product because a lot of people are using it.

With approximately 140,000 employees in the company, about 30,000 are involved with sales. Of these, perhaps 15,000 to 20,000 of them use Zoom on a daily basis.

The product runs pretty smoothly so I haven't had to contact technical support.

I used a similar solution from another company. One of the nice features with the other solution is that when you have a meeting running on one device, such as a cell phone, and want to move to another device, such as a desktop PC, it will automatically detect that there is a connection open and transfer you from one to the other.

Another product that we used to use was Webex. The company decided to switch away from that and standardized on Zoom. Webex is not a product that I miss. Zoom does an equal or better job than it did.

I have not had to set up Zoom because it comes preconfigured for us.

In the company, we have options to use other similar products.

My advice for anybody who is considering Zoom is that it's okay to start small. However, if you plan to have a large installation and want reliability then Zoom is a good platform to use.

This is an awesome product and everybody is getting up to speed with it. The features that I have used are enough for me and I haven't had to request any changes. That said, I appreciate that there are things that need improvement.

I would rate this solution a nine out of ten.

It works. It's easy to use and it's easy to set up.

I like that it is easy to record. 

To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting. 

Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.

People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.

One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not. It's not convenient to check on that while you're in a meeting.

Teams is better about that. Teams is better about posting up right in front of you so you can see who was invited, who clicked in or not, who's on the call. 

Also when people are talking, you see either their image, if they've got an avatar, or at least their initials, and a little round fake avatar that's blinking when they're trying to talk, or they're raising their hand. That is the only thing I'd say that's really a frustration for me with Zoom, is I'm not always sure who got invited.

I've used the solution for a while. I use it every day.

I'm working virtually and my clients are all over the country. I don't visit them more than maybe once every six weeks each. I'm on the phone in Zoom or Teams probably 15 to 20 hours a week.

The stability is quite good. I haven't dealt with bugs or glitches. It doesn't crash or freeze. 

The scalability is good. Expanding it is not a problem. 

As consultants, there's only usually a few of us that are engaged with a client. We don't send an army in. We're very senior consultants, and our rates are really high. We're like hiring an attorney or something. We're not a bunch of bodies coming in to do all the leg work. We're advising them on how to do a lot of things properly in terms of ERP selection and implementation.

That said, we're engaging with a lot of people though. For example, in this one client I have, they're in Baltimore, I'm often on a call with 20 people. I may be the only one on my side and there's all of them. I have to know who they are and get familiar with their voices. A lot of the time, more people aren't necessarily doing the video thing where they're displaying themselves. It's just is less common that people do that. That's because more people are working virtually and maybe they're still in their t-shirt or you haven't taken a shower that day. If people aren't displaying themselves, you use the tool more like a phone in a sense, as you have to know, "Okay. That was Jackie speaking. That was Lisa speaking. That was Alice speaking."

We get familiar with each other, we get to know each other. However, we typically deal with maybe 10 or 12 people on a call. They may be in different locations. With one client I have, they're in 23 states. Various key people are in different places. Other kinds of meetings I have oftentimes been a three or four-way, where you've got a client and you've got a vendor who's maybe doing something for them. We can have essentially three or four companies represented in a call, and we're having maybe calls two or three times a week.

I've also used Microsoft Teams.

The larger the client, the more likely it is that they're going to use Teams instead of Zoom. Oftentimes, they're setting up the meetings and they prefer to set them up. I have this one large client where we're recording every one of our sessions, as they're reusable then for walking back through and revisiting deep discussions we've had and requirements and so on.

I don't happen to like Teams, it's clunky. Teams is clunky and it's also just harder to use. Particularly if you're using it also is a repository for documents, folders, recording, and so on. It's just not as usable.

The initial setup is very simple. 

I have a subscription to Zoom.

I am a customer and an end-user.

What my partner and I typically would do if we are in control of that is we use Zoom. We'll use Box for our repository of the artifacts, requirements, recordings, and so on. Box is also very, very easy to use. However, we find Teams clunky on both sides now. However, even though we prefer Zoom if a client prefers a different conference system, and they've got dozens of people inside that are married to that, well, we'll go with what they use.

We are on the latest version of Zoom. Zoom actually forces that. If you get a Zoom subscription, it pops up a patch or an update or whatever, and it's no big deal to click that and update.

What Zoom is, is it's a very convenient, easy to use, quick to set up, simple to learn tool. It works pretty effectively. 

However, people aren't using it so visually anymore as they used to. A lot of times it's really just a meetup where you're all on the same call, and people won't even post their videos too much anymore. Sometimes, if we're at a first-time meeting, we'll have our visual presence there, however, then we'll hide it away behind an avatar. People just aren't in need of that facial thing too much.

The main thing for me was just knowing who's scheduled for a call. Sometimes I don't know who's going to be on the call until I get on the call. There's a list there, however, you don't know who's accepted. We need a clear list. That would be an improvement.

Keeping it light is important. Everything is getting more and more like that. Even the system designs, major ERP systems, most of them when you log in, you feel like you're in a box. It feels boxy. That's the way Teams feels. It's got a structured menu architecture and so on, and frames around everything. The way things are going - and this is how Zoom is - it feels like you're in an open space. It doesn't feel like a box of things. It's an open flow. Keeping it that way is going to be important.

If you add more features, you have to keep it easy to find, easy to hide. Don't throw them on your whole menu. Don't throw everything at me. Just what I'm using is all I need. I'll give you another example of that. There's a system called CRM, Customer Relationship Management, such as Salesforce. Salesforce made a major strategic mistake. They built the thing that is a very complex functional solution. It's expensive due to the fact that it's so overbuilt. I don't know where Salesforce is at, however, I've got a lot of clients that I've run into that say, "Yeah, we put in Salesforce a few years ago and we're going to replace that now as too costly and we don't use it all."

They didn't do a very effective job of layering functionality so that you only see what you use, and make it simple, make it easy. Also, they didn't scale the pricing to what they're going to use. Salesforce is probably still pretty ubiquitous, however, it's probably going to get beat out by a bunch of these smaller, lighter, more open solutions. The challenge for Zoom would be to stay Zoom, and don't fix what isn't broken. It is a great tool. I really have very little, almost nothing but praise for Zoom. The only thing I'd say is that competitively, they're going to have to think about, well, what else does it have to be able to do?

In my opinion, it's going to be making the visual collaboration, not from people to people, and instead, the people to content, whether it's websites, systems, logins, spreadsheets, whatever, making that so easy to do that it's almost natural. We can more quickly say, "Oh, okay, let me pull that up."

Layer number one is, it ought to be as natural as sliding your fingers across the screen in some magical way to be able to show what you want to show. The next layer is going to have to have more social collaboration from inside and outside of the system.

I'd rate the solution at a nine out of ten so far. In comparison, I might rate Microsoft Teams at a six or so. 

We are using the latest update of the solution, although I cannot specify which version. 

We mostly use the solution for presentation and conferences and, occasionally, for support. 

Initially, I used Zoom primarily for remote conferencing, but at a certain point started using it in parallel for its remote support.

Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information. 

It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this. 

It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment. 

The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu. 

This said, I struggle to think of any specific features that I wish to be added or changed to the solution. 

We have been using the solution for several years. 

Overall, the solution is stable. 

I am not in a position to comment on the solution's scalability, as I did not attempt to do this. 

I cannot comment on technical support, as I have not had dealings with them. 

The installation was relatively straightforward.

It was quite fast, taking sevaral minutes on a standard computer. 

I handled the installation on my own. 

We do not incur a licensing fee. 

In the past, I served as an IT manager, but I was not involved in implementation in my previous cyber security role. I am just a user. 

We use the solution both for company and personal needs. 

We are talking about a company that numbered no more than ten people, consisting of engineers, architects, managers and administrators, so everyone in it was making use of the solution. 

I would recommend the solution to others. It's quite straightforward and easy to use.

I rate Zoom as an eight out of ten. 

My primary use is for video conference, for classes for my daughter when she's online, and also when I have to talk with the teacher.

The solution is working very well and it's very simple, easy to use.

One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.

I have been using Zoom for two or three years.

The solution is stable.

The solution is scalable. My family is using Zoom.

Previously, I've used the service from Google. I was using Slack and Skype. With my friends, I use WhatsApp for video.

I began using Zoom because I find it very easy to use for multiple persons.

It is very easy to install in just a few minutes.

At work we had a paid account for multiple users and so on, but at home I'm using the light version, the free one.

Zoom works very well and is very stable. I enjoy the fact that it can be used with more than two people, and you can also chat with others during calls.

I would suggest using the solution because it works very well for video conferences.

I'd rate the solution a nine out of ten.

The primary use case is for normal web meetings. We use it for internal communication.

We have regular weekly meetings and for those who don't have to share any screens, we just call.

The most valuable features are that you are able to share the screen, and draw on it.

The time limitations for the free version should be increased from 40 minutes. We do have an account but not enough to go around.

During the screen sharing, there is an option to zoom in. If they could add a feature where you could just drag if you wanted to zoom in or when you want to zoom out, that would be great.

I have been using the latest version of Zoom for three months.

The stability is acceptable. There are no serious issues.

It's relatively easy to scale zoom. You just get another ID.

We have 100 users.

We have not contacted technical support.

Previously, we did not use a different solution. We stared with Zoom.

The initial setup is relatively okay, but it's not as easy as Google Meet.

I did the installation myself, it took a couple of minutes.

We have an account but we are also using the free version.

If you are interested in a free version, you should go with Google Meet because there is no time limit.

I would rate this solution an eight out of ten.

It would be great if during presentations participants could go back and look at, for example, PowerPoint slides being presented. This can only be done now by the person sharing the presentation and I wouldn't want to jeopardize that, but if, instead of just displaying the current screen, the system software could make the PowerPoint deck available. That would be useful to individuals that may need clarification on something and would prevent avoidable questions.

The virtual background could be more smoothly integrated with the rest of the software. I don't want to distract people with the clutter in my office, so I pull the screen down and put up the virtual background, so that I have a clean interface, and they can talk to me without being distracted by what's going on in my office. But, when people don't do that, it's distracting to see what's behind them. Getting that better integrated into the program, so that it's a first class citizen and not an appendage that's been glued on, would be a really nice thing.

People should be warned that the virtual backgrounds work much better with a green screen. If you don't have a green screen, virtual backgrounds are really distracting because pieces of people appear and disappear.

I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody.

I have used other products like Microsoft Teams and Webex by Cisco. 

We use Zoom internally and externally in our organization for communicating with associates or with clients.

Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.

The solution is easy to use and loads up documents for sharing.

There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.

There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.

I have been using Zoom for approximately one year.

The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.

The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom. 

I use Teams and Zoom in my company.

The setup of the solution is straightforward.

I rate Zoom a seven out of ten.

I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.

My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.

Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.

Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.

The grid view option is great, as you get to see everyone who is in the video conference at the same time.

I like the feature that you can select a particular member and see them on the full screen.

Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk

In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

I've started using zoom since the first pandemic was initiated and I've been using it ever since.