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GG
Founder & Solution Architect at a tech services company with 11-50 employees
Real User
Top 10
Ease to use, good performance, and it's compatible with most browsers and devices

Pros and Cons

  • "It is very quick to get a meeting started."
  • "Technical support is in need of improvement."

What is our primary use case?

We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.

How has it helped my organization?

Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.

What is most valuable?

The most valuable feature is the compatibility with most browsers and multiple devices.

It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.

It is very quick to get a meeting started.

What needs improvement?

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.

Technical support is in need of improvement.

Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.

For how long have I used the solution?

I have been using Zoom for two years.

What do I think about the stability of the solution?

In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.

What do I think about the scalability of the solution?

I am not sure about scalability. I think that there are different plans.

We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.

How are customer service and technical support?

The support is something that we are not fully satisfied with, and it can get better.

They need to focus on localized support.

Which solution did I use previously and why did I switch?

We have used Slack in the past.

What's my experience with pricing, setup cost, and licensing?

The licensing is based on the size of the team.

Which other solutions did I evaluate?

We evaluated multiple options and found that Zoom is the easiest one to use.

What other advice do I have?

My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.

Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DO
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
MSP
Top 20
Easy to use and stable, with a free version available for users

Pros and Cons

  • "The solution offers a free version."
  • "The paid version is quite expensive. There's no middle ground between free and paid."

What is our primary use case?

We primarily use the solution for our meetings.

What is most valuable?

The solution is easy to use.

The solution offers a free version.

What needs improvement?

I'm not sure if the solution has areas of improvement just yet. I'm still new to the service.

If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself.

There's a limit as to how many people you can have on a call. They should open this up a bit to include more, if possible.

It would be helpful if the solution had more features for users to take advantage of.

The paid version is quite expensive. There's no middle ground between free and paid.

For how long have I used the solution?

I've only been using the solution for about three months at this point. It's still rather new to me.

What do I think about the stability of the solution?

The stability of the solution has been good. I'd say that it's been reliable and extremely consistent. I can't recall experiencing any bugs or glitches. The solution doesn't freeze or crash. It's been great.

What do I think about the scalability of the solution?

I'm not sure how many people are currently using the app at our organization. It's used pretty extensively in the organization, however. I believe there are plans to increase usage in the future.

How are customer service and technical support?

We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have any questions or need any troubleshooting. There isn't really a need to pick up the phone and call anyone.

Which solution did I use previously and why did I switch?

I previously used Skype a little bit.

How was the initial setup?

The initial setup was not complex. It was very straightforward. The deployment process was also extremely fast.

We don't need anyone to maintain the solution. There isn't someone in the company that's tasked with "making sure it works". It's pretty low-maintenance in that sense.

What about the implementation team?

I didn't need a consultant or reseller to help me install the product. I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.

What other advice do I have?

We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings.

I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kyoko Mori
Director at a tech vendor with 10,001+ employees
MSP
Top 20
The Whiteboard feature enables meetings in which everyone can join to type, draw, and write

Pros and Cons

  • "Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
  • "They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

What is our primary use case?

We use Zoom for our internal meetings and meetings with customers. We also use this platform for our training programs. For internal meetings, we use it through our internal network. For the training, we use the public network. Since we have the COVID-19 situation, we cannot have a meeting or training face to face, so we select this platform instead of Skype for Business which lacks features we expected and has a slow network. Mostly, our meeting size might be 3 to 20, and the training might be 10 to more than 100 people. 

How has it helped my organization?

Showing our faces helps this COVID-19 circumstance to feel that we are not alone and we can easily access and communicate with each other. We do not have a limitation for our communication. We can communicte with each other anywhere and anythime. However, we have a security issue and cannot use some of the features from our company network. One example is that we cannot share the internal use only files because the file sharing feature through our network cannot use it. That made us choose another platform. 

What is most valuable?

Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.

Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.

Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.

What needs improvement?

Security is the biggest concern issue right now, otherwise, we cannot use this platform in our organization. That situation will affect our meeting and training infrastructure. Our use is not only communication but also sharing useful documents and ideas.

They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features.

We need features like a dashboard type for the whiteboard. After moving to the breakout room, they can write or create some outputs on the whiteboard. However, after moving back to the main room, they cannot share the outputs. If it is a text, we might paste and copy but it is not user-friendly.

For how long have I used the solution?

I have been using Zoom for one month. 

Which solution did I use previously and why did I switch?

We are considering some of them like WebEx, MS Teams because it solves our issues.

What's my experience with pricing, setup cost, and licensing?

The use case and size will matter to the organization.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chandra Cipta
Senior Manager at Mitrais
Real User
Top 20
Stable and easy to implement with great video conferencing capabilities

Pros and Cons

  • "The ability to make video calls is the solution's most valuable aspect."
  • "I can't think of any features that are lacking."

What is our primary use case?

I primarily use the solution daily for meetings. 

Basically, our office just uses it when we need to have a meeting or have a call with a client or even a colleague in the company as well. Due to COVID, everyone is currently working from home, so we really do use it a lot.

What is most valuable?

The ability to make video calls is the solution's most valuable aspect.

What needs improvement?

The solution fulfills our needs at this time. I can't think of any features that are lacking.

For how long have I used the solution?

I've been using the solution probably for about two years now.

What do I think about the stability of the solution?

The solution is very stable. The solution itself is very simple. It doesn't have bugs and glitches. It doesn't crash and affect meetings.

What do I think about the scalability of the solution?

The solution can scale well. 

Right now, we have about 500 people in-house using the solution. Right now, everyone is using it int eh company, so I don't know if we can actually increase usage.

How are customer service and technical support?

We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the quality of their service.

Which solution did I use previously and why did I switch?

We're a Microsoft partner and therefore do use a lot of their products.

We did use another conference software before Zoom, however, I don't remember the name of it, and as I recall it wasn't very stable. OUr connection would often drop. The application couldn't handle the acceptance of our firewall very well and kept having problems.

How was the initial setup?

The initial setup is not complex at all. It was all very straightforward. It's quite easy.

Deployment is dead simple We just buy the license and start sending invites to meetings. There isn't any strategy needed to get started.

You only need one person for deployment and maintenance.

What about the implementation team?

We are support integrators ourselves, so we are quite capable of handling any deployment in house. We don't need the help of resellers or consultants.

What's my experience with pricing, setup cost, and licensing?

I have no idea how much we pay to use the service.

What other advice do I have?

I'm not the one who send out the invite or minutes the application itself. I simply just use it for meetings for Zoom.

It's a software solution, so every time we use it, we're using the most up to date version available.

I'd rate the solution ten out of ten. It's an excellent product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ajesh Kumar P.T.
Specialist at CSS Corp
MSP
Top 20
Simple to use, and many people can join meetings without degrading performance. I prefer it over Skype for Business.

Pros and Cons

  • "Compared to any other platform, Zoom has been very stable for meetings and conference calls."
  • "I would like to see support for transferring files."

What is our primary use case?

I use Zoom for internal meetings.

What is most valuable?

The most valuable feature is stability. Compared to any other platform, Zoom has been very stable for meetings and conference calls.

Zoom can be used for video calls where you are sharing the screens and giving control to the other participants, which is something that I really like about it.

This tool is not complicated and simple to use.

What needs improvement?

I would like to see support for transferring files. Sometimes we discuss things in a meeting and once the meeting ends, I would like to be able to consult my electronic notes and then send a file later on. This happens when I am not in the office when a meeting takes place and I would like to send a file to one or more of the participants later on in the day.

If the web conference is a training session then it would be helpful if the instructor could send materials to the other participants in the meeting.

For how long have I used the solution?

I have been using Zoom for almost a year.

What do I think about the stability of the solution?

The stability is great. As we scale up in terms of meeting size, it keeps its reliability. 

What do I think about the scalability of the solution?

We have not had very large meetings yet, but with respect to scalability, our meetings with between 10 and 20 people have been great. There were no issues and everyone was able to speak.

How are customer service and technical support?

We have not had to contact technical support. Also, I have seen a lot of training links sent out from Zoom to help people learn how to use it. I don't think that there should be many issues on the technical side.

Which solution did I use previously and why did I switch?

I have used other products but the stability and reliability of Zoom keep it on top of them.

Skype for Business is one solution that I have used, and I would say that Zoom is far superior to it. Specifically, when it comes to reliability, but also ease of use and scalability. I don't know if Skype for Business breaks at a certain point, but the quality of calls is reduced as more participants join the meeting. In fact, from what I can tell, meeting quality is generally lesser in Skype for Business. Screen sharing is also more convenient in Zoom.

What's my experience with pricing, setup cost, and licensing?

In the basic version, there is a 40-minute time limit on group meetings. This is something that I like and I don't think that it should change.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enoch Damtse
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
Real User
Top 20
Grid-view, selective muting, and audio-only options have helped continue work when we can't meet in person

Pros and Cons

  • "The grid view option is great, as you get to see everyone who is in the video conference at the same time."
  • "I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."

What is our primary use case?

I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.

My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.

How has it helped my organization?

Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.

Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.

What is most valuable?

The grid view option is great, as you get to see everyone who is in the video conference at the same time.

I like the feature that you can select a particular member and see them on the full screen.

Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk

In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.

What needs improvement?

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

For how long have I used the solution?

I've started using zoom since the first pandemic was initiated and I've been using it ever since.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AB
Manager at a comms service provider with 1,001-5,000 employees
Real User
Top 5Leaderboard
Simple to use, cost-effective, and is highly available to everybody

Pros and Cons

  • "The biggest advantage with Zoom, compared to other similar products, is the simplicity."
  • "We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations."

What is our primary use case?

I am primarily using Zoom for web-based training. I'm providing it as part of my job or instead, learning myself. Right now, I am taking Excel training.

What is most valuable?

The biggest advantage with Zoom, compared to other similar products, is the simplicity. 

There are a large number of users because it is very accessible to people in organizations. Other similar products are sometimes blocked but so far, we have not had any firewall-related issues with Zoom.

What needs improvement?

We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations. For example, on my side, I can be using Zoom but on the other side, the person is using their phone.

Integration with Microsoft products such as Outlook would be great.

For how long have I used the solution?

I began using Zoom within the past three or four months.

What do I think about the stability of the solution?

Zoom is very stable.

What do I think about the scalability of the solution?

The scalability seems pretty good and we haven't faced any issues. We have had training seminars with more than 60 participants and everybody was successful. Nobody reported any technical issues.

How are customer service and technical support?

I have not faced any technical issues and have not had to contact support.

Which solution did I use previously and why did I switch?

Our main tools for internal communication at the company are Microsoft Teams and Skype. Zoom is mainly used for training sessions and does not have as many users. I am not aware of any plan to increase our usage of it.

The popularity of Zoom is the primary reason that we switch to using it for training sessions. It is accessible by everybody because it's a free tool.

How was the initial setup?

The initial setup is straightforward. I received a link to join a meeting, the software downloaded, and everything was fine. There was nothing special and I didn't have any problems.

What about the implementation team?

We have a few people who are responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

Zoom can be used for free.

What other advice do I have?

My advice for anybody who is considering Zoom is that it's a great tool, I don't have any complaints, and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RS
Owner at Sabath Supply Chain Consultants, Inc.
Real User
Top 20
A great format for connecting visually to clients and for sharing graphics

Pros and Cons

  • "The ability to share graphics and visuals."
  • "Occasional system overload that requires a restart."

What is our primary use case?

I generally use Zoom for meetings when presenting to potential customers. It's a good way of being able to present information. I own the company and I'm a customer of Zoom. 

What is most valuable?

It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.

What needs improvement?

There are sometimes too many parallel meetings going on and the system gets overloaded, somebody drops out or we have to start over again. That's something that could be improved. 

I'd like to see 100% reliability in the solution. I also find that the controls are a little awkward, but that's a minor point. It's really the consistency and the reliability that are the big issues.

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

It's a stable solution most of the time, but I think it's dependent on the number of users at a given time. Too many users and you can have some issues. 

What do I think about the scalability of the solution?

In general, the solution is scalable although there are occasionally issues when meetings are conducted in parallel and we might lose a connection.

How are customer service and technical support?

I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a reasonable response, they were pretty decent.  

What other advice do I have?

I think the main thing I would suggest is to get some kind of assurance that there won't be overload problems. I believe one of my clients has some kind of arrangement or package with them and we've never had a problem on any Zoom meeting with this client. 

I find that I can have more meetings and greater effect using Zoom. I've had many live meetings and conference calls over the years. It's difficult to connect with clients on a conference call. Zoom makes meetings as effective as a live meeting or close to it.

I'd rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.