Senior Solutions Engineer at a manufacturing company with 10,001+ employees
Real User
It's a stable solution for internal and external meetings
Pros and Cons
  • "Zoom is scalable. We have about 10,000 users at my company."
  • "Zoom's drawing tools could be better integrated."

What is our primary use case?

We use Zoom for internal and external meetings. 

What needs improvement?

Zoom's drawing tools could be better integrated. 

For how long have I used the solution?

We've been using Zoom for about two years. 

What do I think about the stability of the solution?

Zoom is stable. 

Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the scalability of the solution?

Zoom is scalable.  We have about 10,000 users at my company. 

Which solution did I use previously and why did I switch?

We used Webex in the past. 

How was the initial setup?

Zoom is a cloud service. I think we only have to pay for the license. 

What other advice do I have?

I rate Zoom nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CI Senior Consultant at a tech services company with 51-200 employees
MSP
Easy to set up, user-friendly, and has been problem-free
Pros and Cons
  • "The solution is easy to scale."
  • "They may need to scale it some more in terms of global users."

What is our primary use case?

The product is one of our prime platforms for delivering remote services.

What is most valuable?

The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.

The solution is very user-friendly.

The solution is easy to scale.

As long as you have good connectivity, the stability is good.

The initial setup is simple. 

What needs improvement?

If a user has bad connectivity, Zoom will not work well. 

I can't say anything is lacking. Overall it's pretty sufficient. 

They may need to scale it some more in terms of global users. 

What do I think about the stability of the solution?

Stability is pretty good, and the performance is decent. However, it's very dependant on the connectivity If the connectivity is poor, the stability won't be so good. 

What do I think about the scalability of the solution?

Scalability is possible with oom. It's not a problem to expand it as necessary.

When we do training, we can add quite a bit of people. We've never had an issue during training sessions. 

Right now, everybody in our organization uses Zoom.

How are customer service and support?

We've never needed the assistance of technical support Everything is pretty straightforward. The solution is problem-free.

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft Teams. Given what it is now, Zoom is pretty different from stuff like Teams. Teams is very corporate and as far as remote control and stuff are a lot more restrictive. It's not as user-friendly when coming into those types of things.

What's my experience with pricing, setup cost, and licensing?

I'm just part of corporate. I don't know the exact cost of the license. I can't really speak to that.

What other advice do I have?

I don't know what version I use is. It gets updated every time I use it, therefore, it is likely the latest version.

Zoom is the way to go. I haven't had any issues with it.

I would rate the solution at a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Owner at Sabath Supply Chain Consultants, Inc.
Real User
A great format for connecting visually to clients and for sharing graphics
Pros and Cons
  • "The ability to share graphics and visuals."
  • "Occasional system overload that requires a restart."

What is our primary use case?

I generally use Zoom for meetings when presenting to potential customers. It's a good way of being able to present information. I own the company and I'm a customer of Zoom. 

What is most valuable?

It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.

What needs improvement?

There are sometimes too many parallel meetings going on and the system gets overloaded, somebody drops out or we have to start over again. That's something that could be improved. 

I'd like to see 100% reliability in the solution. I also find that the controls are a little awkward, but that's a minor point. It's really the consistency and the reliability that are the big issues.

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

It's a stable solution most of the time, but I think it's dependent on the number of users at a given time. Too many users and you can have some issues. 

What do I think about the scalability of the solution?

In general, the solution is scalable although there are occasionally issues when meetings are conducted in parallel and we might lose a connection.

How are customer service and technical support?

I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a reasonable response, they were pretty decent.  

What other advice do I have?

I think the main thing I would suggest is to get some kind of assurance that there won't be overload problems. I believe one of my clients has some kind of arrangement or package with them and we've never had a problem on any Zoom meeting with this client. 

I find that I can have more meetings and greater effect using Zoom. I've had many live meetings and conference calls over the years. It's difficult to connect with clients on a conference call. Zoom makes meetings as effective as a live meeting or close to it.

I'd rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Henny Claessens - PeerSpot reviewer
SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Real User
Provides valuable feature for communication and has an easy setup process
Pros and Cons
  • "Zoom's most valuable feature is communication."
  • "There could be more integration options for Zoom."

What is most valuable?

Zoom's most valuable feature is communication.

What needs improvement?

There could be more integration options for Zoom.

For how long have I used the solution?

We have been using Zoom for five to six years.

What do I think about the stability of the solution?

I rate Zoom's stability an eight out of ten.

What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten.

How was the initial setup?

The initial setup is easy. I rate its process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an inexpensive product. I rate its pricing a two out of ten.

What other advice do I have?

It is a good product. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Craig Kona - PeerSpot reviewer
Chief Information Officer at SYNOVA CONSULTANCT
Real User
Top 5
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
  • "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
  • "Zoom could improve by having more dashboards."

What is our primary use case?

We are using Zoom for meetings.

What is most valuable?

The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.

What needs improvement?

Zoom could improve by having more dashboards.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

I have not had any issues with the stability of Zoom.

What do I think about the scalability of the solution?

We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams.

How was the initial setup?

The initial setup is very easy, it only takes a few minutes.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Zoom.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Clara Chen - PeerSpot reviewer
First Vice President/ Private Banking Manager at Eastwest Bank
Real User
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
  • "Zoom is a stable solution."
  • "Zoom could improve by being more user-friendly."

What is our primary use case?

I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom

I both the Zoom application and I use web-based version.

What needs improvement?

Zoom could improve by being more user-friendly.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is a stable solution.

How are customer service and support?

I have not used the technical support from Zoom.

How was the initial setup?

The initial setup of Zoom is simple, it is similar to any other application.

What about the implementation team?

I did the implementation of Zoom myself.

What other advice do I have?

I rate Zoom a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Raphael Haroun  Ikyagh - PeerSpot reviewer
Network Administrator at Letshego
Real User
Top 5Leaderboard
Efficient solution for virtual meetings
Pros and Cons
  • "The video stream is very cool, and it's an efficient solution."
  • "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."

What is our primary use case?

We use Zoom for virtual meetings. We have 250 people in our company using Zoom.

This is a cloud solution.

What is most valuable?

The video stream is very cool, and it's an efficient solution.

What needs improvement?

It could be more user friendly, like having permission to share documents quickly with other users.

It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.

For how long have I used the solution?

We have been using this solution since 2019.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.

Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.

How was the initial setup?

Installation is very easy.

What about the implementation team?

We did the installation ourselves.

What other advice do I have?

I would rate this solution 9 out of 10. 

I recommend this solution. It's very comfortable and easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Thomas KöppnerSolution Consultant at Apptio
Top 5Real User

Zoom meetings, definitively most valuable, but Zoom webinars are also quite good. 

Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Top 5
A highly stable solution that can be used for video conferences and webinars
Pros and Cons
  • "The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings."
  • "The solution is not very useful for chat and lacks highlighting functionality."

What is our primary use case?

We use Zoom for video call sessions.

How has it helped my organization?

Zoom drastically reduced the amount of travel because most customer meetings can be done via Zoom meetings. It makes training and webinars quite interactive with the help of breakout rooms, which is quite nice.

What is most valuable?

The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings. Interacting during the meeting by highlighting things, using whiteboards, and chatting makes it an interactive and good experience. The webinar functionality and the interaction options during meetings are useful features of Zoom.

What needs improvement?

I often use a highlighting feature in Slack Huddles, which makes it easier to point someone in someone else's screen share. Zoom should include a highlighting feature like in Slack Huddles. The solution is not very useful for chat and lacks highlighting functionality.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

Zoom is a highly stable solution.

What do I think about the scalability of the solution?

Zoom is a scalable solution. We have a couple of hundred Zoom users locally, and we have worldwide around 1,000 users.

What other advice do I have?

We use the cloud version of Zoom. Users should really focus on the video conferences and webinar functionality. Zoom is not designed for chats, channels, or discussions.

Overall, I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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