Zscaler Internet Access Competitors and Alternatives

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Read reviews of Zscaler Internet Access competitors and alternatives

GL
Infrastructure Manager at a tech services company with 51-200 employees
Real User
Top 5
Scalable with good technical support and very good data leak prevention

What is our primary use case?

We are primarily using the solution for protecting the navigation of the users. We use it for data filtration and protection.

Pros and Cons

  • "We've found the solution to be quite stable."
  • "The initial setup is a bit complex in that it takes a lot of time. In order to get the product to work as you need it to, there is a lot of configuration required."

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with the company. I'm not sure which version of the solution we're using. It's a good solution for securing endpoints. Overall, we've been satisfied with the product. I would rate it at a nine out of ten.
NishantKamath
Sr. Consultant, Cyber Security at Mideast Data Systems
Consultant
Top 20
Good URL filtering features but lacks features compared to the competition

What is our primary use case?

It is a web-based proxy - it's a cloud proxy. Its use case is mostly for customers who need URL filtering, who need a proxy for blocking access to different websites, and ICAP if the proxy supports it. The functionality is exactly the as same as ProxySG, Symantec's Blue Coat on-prem proxy, but the benefit is that the infrastructure doesn't have to be managed. You don't have to patch it, you don't have to do anything.

Pros and Cons

  • "In terms of most valuable features, I like the ICAP capability and URL filtering the most."
  • "Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."

What other advice do I have?

Symantec Complete Website Security works similar to Zscaler, but I think Zscaler is better. For a web-based proxy, I think Zscaler would be my top choice, based on the feedback I have personally received from my customers. The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now. I think it will be okay in February but for now, I think Zscaler is the best cloud proxy. On a scale of 1 - 10, I'd rate it a six or seven due to a lack of features compared to its competition.
SUDIPTABISWAS
Senior Manager - Information Technology at Emami Ltd
Real User
Top 5
Easy to set up and use, but deep packet inspection is needed and they should have a data center based in India

What is our primary use case?

We use Cisco Umbrella to provide protection for our end-users. It prevents unauthorized access to their systems, as well as halts access to compromised sites, such as a ransomware site. Essentially, all of the malicious activity is prevented.

Pros and Cons

  • "The most valuable feature for us is the DNS-based protection."
  • "This solution does not give us full, 360-degree protection."

What other advice do I have?

This is a good product, although it does not have the features that I was looking for. At this time, it does not have the capabilities that are relevant to the Indian market. As such, we are thinking about uninstalling it and switching products. The suitability of this solution depends on the industry and requirements. It is important to remember that if you start with a product or approach, you may end up switching to something different. That said, if you want to begin with Cisco Umbrella to deal with malware then you can always change later if it doesn't perfectly fit your environment. This…
SS
Head of Email & Web Products at a tech services company with 51-200 employees
Real User
The console visibility and the performance impact on the internet should be improved

What is our primary use case?

I am an occasional user. Our IT team primarily uses it. My primary use case of this solution is for web content filtering.

Pros and Cons

  • "The content filters and SSL encryption are the most valuable features of this solution."
  • "The console visibility and the performance impact on the internet needs improvement."

What other advice do I have?

My advice to someone considering this solution is to look at your longterm needs. I would rate this solution a three out of ten. The should include a DNS security layer to improve this solution. They should also make it easier for roaming users.
SD
Chief Information Officer at a computer software company with 5,001-10,000 employees
MSP
Top 20
URL filtering plays a critical security role, but we have had problems with downtime and support

What is our primary use case?

The critical role is web URL filtering.

What needs improvement?

The functionality of this product in the current version is not up to our expectations. This product does not have an integrated strategy for securing your web gateway with DLP.

For how long have I used the solution?

I have been working with Forcepoint Secure Web Gateway for approximately 15 years.

What do I think about the stability of the solution?

We have had issues with downtime, where the service was out one time for 48 hours and nobody knew what was happening.

What do I think about the scalability of the solution?

I don't know of any issues with scalability.

How are customer service and technical support?

I have been in contact with technical support several times, and…
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