Zscaler Internet Access Customer Service and Technical Support

Dragos Cernat
Global Information Security Architect at a construction company with 10,001+ employees
I did not get any experience directly, I got some instance of indirect support. I asked networking for something and they work directly with the support. My impression was that they responded quickly, relatively speaking. I don't know exactly how it works on the other side, but my impression indirectly was that they offer quick support. View full review »
Kamran Shaheen
Consultant at a tech services company with 1-10 employees
We don't have experience with the vendor's technical support, as we offer our own. There are three levels of technical support that we provide. The first level comes when we charge the customers on the technical support if our engineer needs to go on-site and help. The second level of support is, if it's an MSS program, through the telco provider. If they still need help, then it has to go to the vendor. We always try to help our clients first instead of directing them to vendors. View full review »
Stuart Hardy
Managing Director at Onesecure
Technical support has been generally very responsive at picking up the tickets in a fairly short amount of time. My experience has been very good. View full review »
Find out what your peers are saying about Zscaler, Cisco, Symantec and others in Web Security Gateways. Updated: October 2019.
372,622 professionals have used our research since 2012.
Suren Rupnarrain
IT Manager at SiVEST
We've used the technical support on occasion, and they were excellent. View full review »
websecurity677
IT Projects & Innovation Manager at a pharma/biotech company with 1,001-5,000 employees
I would rate their technical a four out of five, based on my experience with some support cases. Their support is good. View full review »
CEO832
CEO at a comms service provider with 11-50 employees
We used tech support when we first set up the solution. It was good. View full review »
Paul Zalewski
Chief Technical Officer at Accountabilit
Technical support is effective. View full review »
Find out what your peers are saying about Zscaler, Cisco, Symantec and others in Web Security Gateways. Updated: October 2019.
372,622 professionals have used our research since 2012.
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