Sometimes I feel that the Zscaler team is a bit lacking. The response is slow sometimes.

I would rate technical support three out of five. 

The customer service and support are fairly good. 

In terms of their technical capabilities, response times, and issue resolution, we've had positive interactions with their support.

Zscaler's technical support team is good at what they do, and they help us fix our problems quite fast. I would rate them eight on a scale of one to 10. There's always room for improvement.

We have had issues from time to time where they don't really see our problem as a problem, but we, as a customer, are being affected. They have a few different ISPs that take care of traffic to and from their data centers, and when their ISP is not performing, we, as customers, are suffering. There have been occasions when we have seen that our traffic is being routed very strangely within the Zscaler network, but they don't see that as a problem. We do, because all of a sudden, all of our Swedish users are going to the data center in Norway instead of Sweden. For Zscaler that is not a problem because they are still doing their job. But for our users, it's complicated because Norway is not part of the European Union, whereas Sweden is. If they go through the VEN node in Oslo, Norway, we cannot reach stuff that is EU-regulated, such as export and import functions within the EU. That is a big part of what we do. At times, it has been hard to get the Zscaler TAC team to understand that this is a problem for us, as a company.

We have used technical support to identify configurations, help us set up new use cases, and to secure endpoints that we want to be integrated.

Very minimal technical support has been required since the solution is so stable and easy to use. 

I don't really deal with technical support. We get support from a third-party vendor, not Zscaler directly.

ZIA's support is good. 

I rate the solution's technical support more than nine out of ten.

Zscaler's technical support is not too bad. They have been helpful when I have had issues, but I have not had to contact them much.

From a technical support perspective, when we leave a ticket, the time it takes for them to close the ticket is very fast. Their resolution time is exceptional.

I would rate Zscaler Professional Services and technical support as eight out of 10. I am dropping two points because of some blanks in the time zone support.

I would give technical support an eight out of ten.

The technical support is very good. We create a ticket every week or two.

The solution’s customer service is good.

Customer service and support are good but there is always room for improvement. We do a lot of our own technical support so we don't have a need to call them often. When customer service and support are needed they are usually there. I give them an eight out of ten.

Zscaler Internet Access's technical support is excellent.

I would rate their professional services or technical support as five out of five based on their experience and expertise. They know how to answer all my client's problems. They are really quick to trigger and understand the client's needs as well as be very supportive. They do very well when helping their clients.

I've contacted technical support multiple times. They are okay. However, they could be better. We sometimes need more technical responses.

Often, our support person will change, and then we have to explain over and over the issue, what went wrong, and what's been done. It may take days to resolve things even if it is a simpler case due to the repetition and the fact we are changing from support staff to support staff. 

They've been very good, though as we are still assessing the solution you would expect them to be very good.

We worked with Zscaler support initially for some professional services. That service was excellent, but later we had to wait for them to make some changes, so that could be tricky. I rate Zscaler support seven out of 10. 

In our experience, Please bare some thoughts for experienced guys in the industry.

I do understand 1-2 years experience guys can do Professional service but when you are customer facing, please: Zscaler need to have strong experience guys during customer interaction.

I rate the support from Zscaler Internet Access a three out of five.

Zscaler Internet Access has good tech support. 

Zscaler Internet Access has good technical support. We have not had an issue where multiple escalations were needed from the support team. The issues were normally quite straightforward and were able to be sorted out with minimum intervention. Whatever support we have requested from Zscaler, we had a very good experience.

The technical support we get from them is great. The guys know what they're doing.

If you want some support, you have to log a case. However, if there was more online support or a knowledge base that was readily available, it would be better. 

I've never directly dealt with technical support. My team handles any issues and would deal with them directly.

The customer service and support team is good. 

Technical support is effective.

The technical support from Zscaler Internet Access is good.

I rate the support from Zscaler Internet Access a four out of five.

Technical support has been generally very responsive at picking up the tickets in a fairly short amount of time. My experience has been very good.

We have had different experiences with the technical support. I would rate them a seven out of ten. The response time is good but sometimes it is difficult for them to pinpoint the root cause of problems.

Zscaler Internet Access's technical support is very good and fast. Sometimes, I've had trouble with level one people, but once an issue is escalated to higher-up engineers, they're pretty quick to provide the solutions.

We have our own technical support. I've never directly contacted Zscaler in order to get assistance.

I purely go to our first level of support. Any issues I've ever had have been solved on the first or second level. It's my understanding, that if the issue exceeds a certain level of support, it would be forwarded to Zscaler. However, I've never had issues of that nature. The only issues I've dealt with have been rather easy to solve.

We used tech support when we first set up the solution. It was good.

The product must improve its support.

We have been in contact with technical support and they are very responsive. They also have TAM support, which means that we have a dedicated engineer to look into our issues. That is nice to have.

It could be better.

The support is great. They helped us during implementation. 

When we ask for support, however, they reschedule the calls. Support guys are not always available. If I schedule the call for three to four days before, they will reschedule it. Sometimes, we'll join the call and they won't and then they'll just reschedule. That is something that has been disappointing. 

I did not get any experience directly, I got some instance of indirect support. I asked networking for something and they work directly with the support. My impression was that they responded quickly, relatively speaking. I don't know exactly how it works on the other side, but my impression indirectly was that they offer quick support.

We don't have experience with the vendor's technical support, as we offer our own. 

There are three levels of technical support that we provide. The first level comes when we charge the customers on the technical support if our engineer needs to go on-site and help. 

The second level of support is, if it's an MSS program, through the telco provider. 

If they still need help, then it has to go to the vendor. We always try to help our clients first instead of directing them to vendors.

We've used the technical support on occasion, and they were excellent. 

They have very excellent support team

I would rate their technical a four out of five, based on my experience with some support cases. Their support is good.