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Zyxel Unified Security Gateway Room for Improvement

MD
System Administrator at a financial services firm with 51-200 employees

I have never seen it in any company that I've worked with before, and I would advise other companies not to buy it.

The device is really awful It doesn't work well. It is unreliable. They tried to put something professional on a market, however, it's anything but.

Technical support is unhelpful and does not resolve issues quickly (or at all). 

From the WiFi access points, the performance is really bad from Zyxel. We have about 26 WiFi access points and still, it does not work as expected.

I need a next-gen firewall next time. I want to be able to do something about malware, et cetera, and that's not the case at this moment. It's a traditional firewall. It doesn't do that.

Sometimes it reboots when you least expect it, and that's the main issue. 

When you go on the internet, and you read about it, you'll find more people with the same problems you are having, and they do not get resolved by the company.

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AA
IT Manager / Project Coordinator at a healthcare company with 201-500 employees

Although manageable, the user interface is a little bit slow and could be improved. There are two user interface options available, namely the basic and the advanced. The basic UI is not very good and doesn't have a lot of features, although it is fast. The advanced UI allows me to do whatever I want, but this is where the issue of speed exists.

At one of our sites, the CPU utilization was very high, and for no reason.

Technical support needs to be more responsive to requests.

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