2017-09-12T01:55:00Z

Cost Comparison between using CRM SAP vs Salesforce vs Pega

it_user735081 - PeerSpot reviewer
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2 Answers

it_user747921 - PeerSpot reviewer
Vendor
2017-10-03T15:22:04Z
Oct 3, 2017

My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as others.

Note that I am biased, as I am with Pega, running their CRM practice. With this said -- in terms of unbiased independent reviews, Gartner's latest Magic Quadrant for the CRM Customer Engagement Center for 2017, cites “Reference customers gave Pegasystems' overall package the best cost-to-value rating of any solution assessed for vendors in the Leaders quadrant.” A free copy of Gartner's report may be downloaded here: https://www.pega.com/gartner-crm-cec-2017

Best of luck in your research. Just let me know if I can be of any further assistance.

Regards,
Jeff Nicholson

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it_user70698 - PeerSpot reviewer
Consultant
2017-10-03T11:40:18Z
Oct 3, 2017

Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management).

Please email me and I can discuss over the phone with you for further details.

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