Hello – I am doing a review of PaaS vendors, specific to their Dev Ops features. I was trying to find out the following on Heroku:
- Customer technical support – is this free, for fee, or not even offered? Are there dedicated staff to monitor user support forums?
- Are developers required to adopt any proprietary or vendor-provided client or server technologies in order to leverage the cloud platform?
- What are the key differentiators for developers?
Thank you for your time.