What do you think of MIM feature in ServiceNow?
In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible rootcause, not helping to restore functionality. Setup once, reuse as little as possible, however guarantee a predictable outcome.
Major Incident Mangament
There is several interpretations of the MIM acronym, could you elaborate?
I work for a large manufacturing company.
I am currently researching SolarWinds MSP Manager and ServiceNow. What are the biggest differences between the two? Which would you recommend?
Thanks! I appreciate your help.
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?