We are about to begin a project that entails customer service functions and back end processing functions in the finance sector.
At the same time I am wanting our team to focus on the 'core' component of what we need to build and integrate proven solutions for other aspects of the system architecture.
For customer service and relationship management, rather than build these out ourselves, we're investigating the use of Microsoft Dynamics CRM, but we would need to be able to have Dynamics integrate to the our back end.
For example, We would like to have Dynamics call an API of our back end to get customer balances, fund details and so forth.
Has anyone done something similar?
How customisable did you find the Dynamics user interface?
How did you go about integrating Dynamics into your application framework?
What did you learn?
Am very keen on finding out because Dynamics looks very attractive to us as it seems to tick a lot of boxes.
Thankyou for taking time to read my question.