We just raised a $30M Series A: Read our story
2015-05-04T10:15:00Z

Is it possible to add an article to two topics without duplicating the article (in Zendesk Help Center)?

0

I have an article that I want to write, which is related to two different topics. Is it possible to add the article link (in the tree) and have it appear under both topics, but only be counted as one unique article?

ITCS user
Guest
22 Answers

author avatar
Vendor

Hi Karen,

I want to know how to do it technically. Like, write the article once, and in the admin panel (Arrange Content), I can move it to appear under two topics. Currently, I can't do that.

2015-05-05T06:45:52Z
author avatar
Vendor

I don't see why not as you are only adding a link back to the original
article in the tree and not adding the article twice.

2015-05-04T15:31:57Z
Find out what your peers are saying about Zendesk, ServiceNow, Atlassian and others in Help Desk Software. Updated: November 2021.
554,586 professionals have used our research since 2012.