If you were talking to someone whose organization is considering Atlassian Confluence, what would you say?
How would you rate it and why? Any other tips or advice?
Confluence is a good product and I recommend it. My only complaint is that certain things, such as space management, can be made easier. I would rate this solution a nine out of ten.
On a scale from one to ten, I would give this solution a rating of eight. If they added the graphical templates, I would give them a higher rating. To me, as an end-user, the topical templates are pretty basic. Under the current conditions, since COVID-19, our teams have tried to become more virtual in their collaboration model. The collaboration model that we had installed before, face-to-face, couldn't be transferred, which is kind of a pity because the graphical features are missing.
It really depends on what ecosystem they invest in and what they're looking for. You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product? I would rate this solution a seven out of ten.
I would recommend Confluence, especially for anyone that is using other Atlassian products. It is a simple, additional, license to get the solution and it integrates really well with the other products in the Atlassian family. On a scale from one to ten (where one is the worst and ten is the best), I would rate Confluence overall as a product as an eight-out-of-ten. I would not rate it higher because like all the Atlassian products, there are certain things I think the product should have out-of-the-box without you needing to go to the marketplace. For example, it does not have an approvals type of workflow. If you want to create content and have other people review and approve it before it gets published that should be available. I would think that is something that it should have out-of-the-box.
We don't have a business relationship with Atlassian. We're just customers. We're using the latest version of the solution. This solution is highly recommended. If you're looking for a product in this space, this is the best. We had another really good tool, however, we find Confluence does the same and a whole lot more. I'd say in the knowledge management space, as far as we've been doing our business, and our job is to find tools for organizations, I'm convinced that this is the top product in this space. Overall, I'd rate the solution nine out of ten. My one issue is the search capabilities. Otherwise, it's pretty perfect.
I would rate Atlassian Confluence an eight out of ten. It provides everything for our use cases.
We're Atlassian customers. I'm just the customer success manager, so I'm not on the technical or the testing side. I'm not sure which version of the solution we are on, however, I believe it to be the most up to date version that is currently available. I'd advise other organizations, if they decide to implement the solution, to really utilize it. If you plan to use it as a really strong collaborative tool, ensure that everyone using it has access to the required documents and that they utilize it on a consistent basis. I've found the most benefits from using it when I'm consistent with it. You really need to update it as often as you update your Salesforce. That might mean daily updating, depending on how you use it. I'd rate the solution eight out of ten. If it had better UI, I might rate it a bit higher.
What do you like most about Atlassian Confluence?
Thanks for sharing your thoughts with the community!