2019-02-07T12:28:00Z

What advice do you have for others considering BigFix?


If you were talking to someone whose organization is considering BigFix, what would you say?

How would you rate it and why? Any other tips or advice?

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2727 Answers

author avatar
Consultant

BigFix is way better than SCCM. SCCM doesn't do MAC OS or Linux. It takes a lot of time to manage, it's a lot of work, there are all kinds of ports that you need to open, and it's just a pain to manage. I would rate BigFix a nine out of ten because I really enjoy the tool but there's always room for improvement and there's always something to add. I've been really happy. There's a close-knit community. It's super easy to get help. They're always adding new features. I'm very happy with it. I would advise someone considering this solution to try it out. Set up a demo, give it a shot, turn on some auto-patching, and then just watch as your organization self-heals.

2019-02-18T10:06:00Z
author avatar
Top 5LeaderboardConsultant

I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and we will have a solution right away. I would rate it an eight out of ten. To make it a ten they should improve on the issues stated above

2019-02-11T08:11:00Z
author avatar
Real User

My experience is that you can get really deep and detailed with this solution and the sky is the limit in terms of how complicated you can get if you're willing to dig in and spend the time to learn how BigFix works and invent some of your own processes.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a ten out of ten. It's very useful, very powerful, and you can do a lot with it. I would tell a colleague who's considering this solution to check it out, it's great.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it an eight out of ten. The applications are stable, although at times a little dated on how they display information or how they chunk through information. It's stable and it functions. The best advice I can give is to reach out to the user community when you're running into trouble. You'll find a lot of the answers have already been asked and answered for you on the forums.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a nine out of ten. It's incredibly flexible. I've managed and worked with several endpoint management solutions like ITMS, or ZENworks. I haven't worked with SCCM, but it's like if SCCM was a Ferrari, BixFix is an incredibly tweak-able, tunable, indie car. It can do a lot of cool stuff but you have to tweak it, and you have to know how to use it. I would advise someone considering this solution to throw out all of your expectation on how you think things need to work. Throw out how you did things before. Don't try to shoehorn what you did before into a product you might move to because it's probably going to do things better than you did before.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

I would rate it a ten out of ten. It's worked for what we wanted. It's provided one screen to look across different OSs. It's also provided speed and flexibility. We're able to integrate it to all of our tools, do things to other servers and automate things that aren't done on one platform. My advice to someone considering this solution would be to find a tool that can span as many OSs as possible. If you're using three different patching tools to approach three different OSs, you're probably lost.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it an eight out of ten. Not a ten because of the training aspect of getting new users up and going on the technology. That would be the only downfall because it does take quite a bit of time to train new users. As far as the power, it's by far the best. If you're considering BigFix look at the power that it allows you to have visibility into your system. If you don't have visibility into your systems, it takes a lot longer to get something resolved. Whereas if you can instantly get that information back from your client that's having a problem, being able to know that that issue needs to get fixed on that client's machine and being able to fix it instantly, could save you hundreds of hours.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a seven out of ten. You can see all of the code of the custom content that is created for you. That's huge. With a lot of proprietary solutions, it's a black box where you can't see what they're doing and when it messes up you're on your own. With BigFix that was huge because if something goes wrong then you can create your own copy and start troubleshooting it. I would advise someone considering this solution to have a developer on staff to fully leverage the features of it.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

I would rate it an eight out of ten and I'd advise someone considering this solution to start with one relay. Remember that it is a root shell robot. If you can do it on the shell you can do it with BigFix.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a solid eight out of ten. It's definitely not better than that, because it has a lot of Legacy code, a lot of early design decisions that it's still limping along with. On the other hand, I haven't found anything better out there. There are other competing products in this space, but nothing has convinced me that there is any compelling reason to switch. A lot of the value that we've gotten comes from the people that we're involved with, and the relationships that we've built with the community and vendor over time. I haven't found something that has a better security design. I'm a security guy, and a lot of the decisions that were made very early on in the BigFix product translate to enforcing good security practice, which I have not seen in other vendor solutions. I would advise organizations looking at BigFix to not try to do everything all at once, but to get one process in place really solidly, and then move on to the next, all the while working on increasing coverage, and getting it on all of the systems. Both of those things take a long time. Don't try to build everything all simultaneously, because you will fail and it will probably take several iterations to get it right so make sure to take a very measured approach.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a ten out of ten. It hasn't changed much since it's inception, so it's a superior product and it's just going to get better with the expansion of the API endpoint security and WebUI. If you're considering BigFix, you should look deeper than just what's on the retail box of patch and compliance and software distribution. Look at the platform, what it can do on the back, and the relevance language, and the reporting capabilities. There's a lot more to this that you can use in your DevOps org to accomplish automation tasks.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a nine out of ten. Not a ten because there's always room for improvement. I've been working with tools like BigFix for quite a while and it's one of the best tools on the market.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it a seven or eight out of ten. The pain points that we have are particular to us just because of the size of our implementation, the number of endpoints, etc. Overall, I think it's a great product and a product that most people would really get a lot of benefit out of. The things that we struggle with are things that are particular to our organization. If you're considering this solution, get involved with the user community early, make relationships with the development organizations, learn how you can advocate for yourself. User group kind of things are the best way to learn. Learning from other people who have been using the tool for a long time is probably the easiest way to see the most effective implementation and best use of your resources using the tool.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate BigFix a ten out of ten. It has saved me so much time in patching alone. The capabilities it gives me for very granular targeting of endpoints based on whatever criteria that I can come up with is great. It is very simply a tool that can do just about anything. There is always room for improvement. I want to see better capability in Mac software deployments. Apple changed some of their policies, so I'd like to see BigFix get up to speed with that. I would advise someone considering this solution to jump heavily into the community features. The BigFix forums are fantastic, we have an amazing user community that has been so helpful for me and it's a great learning resource for folks who are new to BigFix. It's a great community for people who are more experienced, people share that and help each other out. The community is fantastic.

2019-02-18T10:06:00Z
author avatar
Top 20Reseller

I would rate it a nine out of ten. Not a ten because the reporting side of things could be improved and I'd like to see how they're going to fit it in with the cloud. I would advise someone considering BigFix to look at it and try it. It's really easy to say SCCM is free so you'll just use it but you don't know what you're missing until you actually give BigFix a shot and try it. It's dramatically easier. It significantly reduces the time and effort that it takes to do things and it's more certain. You know what you've got rather than getting in there and guessing each time.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate BigFix an eight or nine. We've been using it for a really long time and we're happy customers. I would advise someone considering BigFix to split it up and compare it to what you're looking at. You'll see that it can do more than other competitors.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate this solution a ten out of ten. I'd give it an eleven but it's off the scale. It does what it says it's supposed to do. Once you get over the learning curve, it is pretty easy to use. Plugging in the endpoints is pretty simple. I would advise someone considering this solution to hands down use it.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it an 8.5 out of ten. BigFix has a great community, there's a lot of people that believe in it, it's whatever they advertise, and they listen to customers' feedback. We are heavily on-prem and with BigFix we have that option of staying on-prem.

2019-02-18T10:06:00Z
author avatar
Real User

SCCM is a complex solution that needs a lot of licenses which means a lot of money. It only supports Windows and BigFix can be deployed across Linux and Microsoft operating systems. I would rate BigFix a nine out of ten. Not a ten because there are some improvements that can be done to the product and the support that we get from the vendor needs improvement. BigFix can do almost anything. You should know how to use it based on your specific requirements, but it can do almost anything.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

SCCM was a product that was originally designed to deploy Microsoft Office and to patch some of the underlying structures of the Microsoft operating system. It was never designed to be a large-scale security compliance or endpoint management tool. So when you look at it from those foundations, it doesn't compare. SCCM is a free product that's offered as part of an ELA agreement that can do those functions and features, but it's not designed to do it. I would rate BigFix a nine out of ten. It is a world leader in the patch management, vulnerability management, and security compliance space. Not a ten because the product still has room for growth and maturity to be a full-scale platform for agnostic management. I would advise someone considering this solution to start with the simplest thing that you need to be fixed, whether that's patch management or that's software-inventory, and learn how the product works. If you can conceptually understand that it's an agnostic platform, then what I would do for patching is the same thing that I would do for inventory, which is the same thing that I would do for compliance management. Then converting over those features until into a holistic environment is easy. If you're trying to eat the elephant all at once, it gets very overwhelming very quickly.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it an eight out of ten. An eight because of the stability and the ease of use. Not a ten because I'm looking for more modernization, but I do have to give the BigFix community credit because they seem to listen to us. I would advise someone considering this solution to talk to the community. Talk to the BigFix users, ask their honest opinion on what they think is good and bad about it.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate it an eight out of ten. I would advise a colleague considering this solution to definitely understand what your needs are and see if the product meets those needs. Don't try to shoehorn your needs into a tool.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

I would rate it a 9.5 out of ten. It's pretty close to being perfect. It's stellar.

2019-02-18T10:06:00Z
author avatar
Real User

I would rate BigFix an eight out of ten. It's powerful, has low administrative overhead, it's reliable, and not too expensive. Not a ten because there's always room for improvement.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

I would rate it ten out of ten for reliability, dependability, and being able to get the job done the first time around. Try it in a test run, you'll be really satisfied with the results.

2019-02-18T10:06:00Z
author avatar
Top 20Real User

I would rate it an eight out of 10. It has great scalability and customization. It also has one console that can be used for many endpoint management tasks. I deducted two points because BigFix is not a brand that you can just use. It is not very user-friendly. You need to have some training before you use the tool.

2019-02-07T12:28:00Z
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