2018-08-09T06:47:00Z

What advice do you have for others considering Blue Prism?


If you were talking to someone whose organization is considering Blue Prism, what would you say?

How would you rate it and why? Any other tips or advice?

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1111 Answers

author avatar
Top 5Real User

My advice is "go for it." It's good. We are satisfied that we have achieved with the tool, and we are continuing with it. Having said that, I would advise that you are free to explore the market and do a study, but in the end all the tools are very similar. It's more about how you will handle it in your organization. That is what is more important. There is not just the tooling around it. There is also the people management aspect, and process management. So there's a lot that goes along with it; more than just the tool. One of the things that I like about Blue Prism is that their operating model is quite good. The biggest lesson I've learned is not about Blue Prism, it's about RPA as a whole. As I said, it's not just the tool or the technology, it's about how you bring in change management in the company. How do you take people along with you? How do you explain the journey? How do you set up the operating model? Because for scaling, your operating model is really important. You can't just put two robots in place and then think that you will scale because there are a lot of considerations around it. How will your organization adapt to it? For example, when a human joins your company he or she needs an ID. What about robots? Do they need an ID? How do those processes fit in when they operate? How will they communicate with humans? There's a lot of change management around it for the whole organization. It's a digital transformation, or you could just call it a transformation. You need to think about a lot of moving parts around it. The tool and the technology are quite easy actually, because all the companies are quite experienced in it. But change management and the transformation part are quite difficult. Another thing to think about is how do you choose the right processes to automate? You could think about just automating randomly, or you could think about whether a process is even needed for the organization. Why is somebody doing it? Maybe that process is not even needed; it's obsolete. You might get rid of some processes. We did that as well, and sometimes RPA is not the right solution. So think about automation as a whole. These are some of the things that I was given advice on. I'm not a technology specialist, I'm a process transformation expert. It's not about technology in the end, it's about what you have done as a transformation to the company. The ways of working have changed. The way you look at a process has changed. A back-office analyst is now building robots himself, for himself. The way he's looking at the process has totally changed. We do a lot of RPA training as well. We have a in-house-built curriculum where we have multiple training modules. When people do the training, they change the way they look at processes. They are already thinking about robots or digitalization. You can call it the future of work. When you began this journey, you never thought you would have these kinds of advantages. But now you have them. I would have given Blue Prism a nine out of 10 if they had delivered on their roadmap, especially Decipher.

2020-04-28T08:50:00Z
author avatar
Top 20Real User

For anybody who is implementing this solution, it is important that you do not implement a process that is inherently flawed. Especially for more complex processes, you have to figure out how to solve those and re-engineer them. You want to enhance the processes. Secondly, ensure that your design team is allowed to complete the design and move onto the next process. You do not want to have them repeatedly called back to enhance the process, because that slows down your rollout strategy. You need to get buy-in from the business around what you're going to automate, and how you're going to do it. That is how you're going to leverage it going forward. If you don't have that then you can automate and put bots out there, but if the business doesn't support them or doesn't adopt them as co-workers then you're going to be battling against scaling. Anybody who sets out on this journey should be looking to use them on a large scale, and not just as a point solution. I have not used other solutions so it is difficult to compare. However, in terms of support and the ability for us to start using the solution, it was quite easy. I would rate this solution an eight out of ten.

2019-06-11T11:10:00Z
author avatar
Real User

My advice for anybody who is implementing this solution is to have some expertise in-house, and not rely solely on the vendor. Similarly, I don't think that it is a good idea to develop and manage your infrastructure based entirely on advice or direction from the vendor. This is the first RPA tool that we have implemented, and we do not have a lot of experience with other tools. We are satisfied, but there is room for improvement. I would rate this solution an eight out of ten.

2019-06-11T11:10:00Z
author avatar
Real User

My advice for anybody implementing this solution, or any other RPA project, is to start with the right processes. They should be simple, and suitable for high volume or repetition. Do not make the processes too complex. I would rate this solution a seven out of ten.

2019-06-06T08:18:00Z
author avatar
Real User

If you need only server-side back-end process automation, use Blue Prism. If you need assisted automation or services automation, use Automation Anywhere or UiPath. On a scale from 1 to 10, I would rate Blue Prism with an 8.

2019-06-05T09:07:00Z
author avatar
Top 20Real User

We performed quite a few POCs to help understand the platform. One of the most important things while working with RPA is choosing the right process, understanding the process, and ensuring that you pick the right process for RPA activities. That was the key to our success. The process should not be too complex, and not be too simple. If it is too complex then it will take too much time to implement. At the same time, it should cater to your immediate needs so that you can demonstrate the tool's features to the leadership. My advice is to do a pilot project before adopting any RPA platform. Try one or two key integrations, such as the Outlook and OCR integration that we have chosen. Another important point is that there might be some fear in the team. Some people are concerned that bots are taking away jobs. It is important to ensure confidence in the team that the RPA will not replace humans. Rather, it will enhance their capabilities in terms of resources that are being used for mundane tasks. The message to take to the organization is that bots will handle the simple tasks, while humans can do more intelligent activities. We have not fully explored the platform, but it is enough to capture our requirements. I would rate this solution an eight out of ten.

2019-06-03T07:10:00Z
author avatar
Top 5PopularReal User

Most of my customers, which are large financial services/institutions, supply chain, and logistics companies, are now looking to scale up by a factor of 10. We have a customer who is a bank in South East Asia. We have developed about 32 bots and now they are looking at around 200+ more to be deployed. It depends on how much it costs them to automate, how much budget they have, how much time they have, and what the benefit is that will come in. Most of the time the benefits are huge as long as they are able to create the budget for it. There's only one piece of advice, and it's not dependent on Blue Prism. The advice is actually to get two different sorts of people who are good at the job: * One is your designer of the automation system. * The second one is the developer of your automation. If everybody is looking at automation, the first investment should be into getting the right people onto the team. Blue Prism comes in at a 9/10. It comes in at nine because it's a mix of everything that a developer would want from a platform and from a solution. Blue Prism gives you flexibility. It gives you scalability. It can basically go and do large data processing in the back end without disturbing anybody very efficiently. That's why I give it nine because like all other tools, the moment you bring in the front end with all of the manual intervention, you run into delays. You run into problems. You run into risks of creating mistakes and errors, then getting lost within the automation. Blue Prism can handle large volumes and that's why I give it a nine.

2019-05-23T06:10:00Z
author avatar
Consultant

My advice to those looking to implement this solution is to have a clear understanding of what RPA is. Some of our clients are confused between RPA and AI, so before planning to implement any automation, they have to have a full understanding of what RPA can do, and what the limitations of it are. This solution does not have support for attended robots. Most of our solutions are for unattended robots that perform unmonitored tasks. In some of the departments, they have a need to automate tasks that are in front of them, and without this feature, there are certain operations that cannot be handled. I would rate this solution an eight out of ten.

2019-05-20T07:59:00Z
author avatar
Top 20Real User

My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly expensive. They should have a ballpark figure of the number of people under the processes, then Blue Prism is an excellent tool, but if you lessen the number of processes then it's costly. On a scale of one to ten, one being the worst and ten being the best, I would rate this product around seven. Blue Prism is the same for enterprise-wide implementation but if you're considering the entire tool, technical support, implementation needs all these things; I would adjust my rating.

2019-05-15T05:16:00Z
author avatar
Top 20Real User

This is a highly scalable tool and can be used to automate various traditional business processes from various industries, be it IT, financial, manufacturing, etc.

2019-03-07T15:48:00Z
author avatar
Real User

In terms of world usage, the market slice Blue Prism has, it is only in third place now, simply because it has been lacking in certain areas. The lackluster Robotic Process Automation Blue Prism is a dumb robot, as opposed to Automation Anywhere which is capable of cognitive learning - and that's a big plus. Even if it's in a very simple manner, even if it's not an IQ Bot, there is a lot of cognitive learning that's built into the other platforms which I find much better to use. Even if you take out UiPath which is bigger - it now has a huge amount of money that was invested by Israeli investors who have pushed UiPath to a point where it has expanded to almost every country now, including trying to get themselves established in South Africa. Even if you take them out of the picture, and they are the biggest threat, Automation Anywhere, which is much younger than Blue Prism, is still way better and rated much higher than Blue Prism in terms of market share and popularity, ease, etc. If I wanted to choose a platform, depending on the environment, I would not be fixed on one platform. The companies that I worked for previously only focused on Blue Prism while others only focused on Automation Anywhere. That's the wrong approach. You should be agnostic, you should use a tool that is appropriate for the scenario. There are some things that, obviously, Blue Prism will do way better, way faster than Automation Anywhere and there are some cases where Automation Anywhere would be more suitable. For example, if you are looking into natural language processing, Automation Anywhere does a far better job of it in terms of reading an email and making a decision based on the content of the email. Blue Prism can't do that. I would also say you need to get your planning right. Once you have that right, you'll have no issues with implementation. Seek advice from people that have successfully implemented it. There are many community groups and a lot of people in the Blue Prism community, so become part of the community; there's a lot to be learned from that. Overall, it's pretty solid, it's pretty good if you want to start doing things in robotics or process automation, but it's definitely not the end of it. I would suggest that people always look at other platforms and see where they could be used in a given situation.

2018-08-09T06:47:00Z
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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