2019-09-03T06:46:00Z

What advice do you have for others considering BMC FootPrints Service Core?

1

If you were talking to someone whose organization is considering BMC FootPrints Service Core, what would you say?

How would you rate it and why? Any other tips or advice?

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44 Answers

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Real User

I would recommend looking at both BMC FootPrints Service Core and ServiceNow. From what I've seen of ServiceNow in comparison to BMC FootPrints Service Core, I would probably go towards the ServiceNow packages because they are more customizable. It looks like they offer better options in terms of scalability, which is extremely important. I would rate BMC FootPrints Service Core a six out of ten.

2020-09-16T08:18:40Z
author avatar
Top 20Real User

I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do one upgrade to cover all three of the upgrades at one time. But the upgrade installation has been very, very easy and we don't experience glitches and performance issues. On a scale from one to ten where one it the worst and ten is the best, I would rate this product as a nine. That is nine rather than a ten because there is room for improvement.

2019-10-28T06:34:00Z
author avatar
Top 20Real User

This is certainly a solution that I recommend for big enterprise. It brings a full solution for enterprise service management. Not just IT service management, but the whole enterprise. This is a good product. I would rate this solution an eight out of ten.

2019-09-29T07:27:00Z
author avatar
Real User

I would rate it a seven out of ten.

2019-09-03T06:46:00Z
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