Soo at a manufacturing company with 10,001+ employees
Real User
Top 5
2024-03-13T13:04:08Z
Mar 13, 2024
Based on my experience, I would rate BMC Helix Discovery as nine out of ten overall. However, some areas could still be improved, which is why I've kept one point as a buffer.
You can discover Windows devices and servers easily using BMC Helix Discovery. The solution is designed by default for server Discovery and not desktop discovery. But you can use that as well as data center discovery. Data center discovery means you can discover server assets in your data centers, while desktops mean end-user devices. BMC is designed for servers in a heterogeneous environment, where you can discover Linux, EAX, Windows, you name it. BMC Helix Discovery is an agentless tool. Nothing needs to be deployed on the system. The solution is non-intrusive and won't disturb anything on your servers. It will only read files and won't write anything. You need to convince stakeholders about this, and it will take some time to convince them that it's okay that you'll have a kind of privileged access to read files. The solution is based on a pre-hardened Linux virtual appliance, which means you cannot use many Linux features. You can only have root access to many certain things, and it's not easy to get into it. Discovery is a tool that is not for just one person. When acquiring BMC, you should take on board all the stakeholders of your IT state or your data center so they can utilize the product to its fullest. You should know what resources are utilized and how they are utilized. BMC Discovery gives you perspective on what applications are running on your servers, the storage capacity, whether your application is installed, and which operating system it is. Discovery will also tell you the operating system's end-of-life end of support so that you know everything in your IT state/data center. I rate BMC Helix Discovery a ten out of ten.
Presales Consultant for Service Management at Coforge Growth Agency
Real User
Top 10
2023-04-25T10:59:00Z
Apr 25, 2023
I have sold service management tools like BMC Helix and ServiceNow. The product can be deployed as an on-premise solution or cloud solution. Overall, I rate the solution an eight to nine out of ten.
I recommend the solution to all customers. It is important to know your infrastructure and how it is all connected. I rate the solution a ten out of ten.
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees
Real User
Top 20
2022-11-28T18:07:27Z
Nov 28, 2022
The solution is definitely useful but is complex with regard to user friendliness and adaptability. It does not meet our needs but you should do your own research to determine if it will serve your purposes. If it does, then use the solution. I rate the solution a six out of ten.
I would rate this solution 10 out of 10. My advice is to ask the vendor to demonstrate the product, and then you will be convinced. It can integrate with BMC's own service desk and other service desks.
Whenever a customer says "I wish the solution had the ability to find this device," I can generally say "Well, it can." That's why I'm so proud that BMC sells this tool and I'm able to provide it. It's because whenever a customer says "Can you find this? Can it discover this?" Yes, it can. I have very little experience where a customer has asked me "Can you find this," and I'm not able to find it. In terms of the tools that BMC sells and tools like this on the market, there is no match. It is a ten out of ten.
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
Real User
2021-08-19T00:08:25Z
Aug 19, 2021
We can use the solution both on-premises and on-cloud. I would recommend this solution to others. It provides beneficial information. I rate BMX Helix Discovery as a nine out of ten, as it is a good solution, but it should have better integrative capabilities with others.
We're just customers and end-users. We don't have a business relationship with BMC. We're using the latest versions of the solution within our organization. We use both on-premises and cloud deployment models at this time. I'd recommend the solution to other organizations. I'd rate the solution at an eight out of ten overall.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Based on my experience, I would rate BMC Helix Discovery as nine out of ten overall. However, some areas could still be improved, which is why I've kept one point as a buffer.
Overall, I would rate the solution a seven out of ten.
You can discover Windows devices and servers easily using BMC Helix Discovery. The solution is designed by default for server Discovery and not desktop discovery. But you can use that as well as data center discovery. Data center discovery means you can discover server assets in your data centers, while desktops mean end-user devices. BMC is designed for servers in a heterogeneous environment, where you can discover Linux, EAX, Windows, you name it. BMC Helix Discovery is an agentless tool. Nothing needs to be deployed on the system. The solution is non-intrusive and won't disturb anything on your servers. It will only read files and won't write anything. You need to convince stakeholders about this, and it will take some time to convince them that it's okay that you'll have a kind of privileged access to read files. The solution is based on a pre-hardened Linux virtual appliance, which means you cannot use many Linux features. You can only have root access to many certain things, and it's not easy to get into it. Discovery is a tool that is not for just one person. When acquiring BMC, you should take on board all the stakeholders of your IT state or your data center so they can utilize the product to its fullest. You should know what resources are utilized and how they are utilized. BMC Discovery gives you perspective on what applications are running on your servers, the storage capacity, whether your application is installed, and which operating system it is. Discovery will also tell you the operating system's end-of-life end of support so that you know everything in your IT state/data center. I rate BMC Helix Discovery a ten out of ten.
I will rate BMC Helix Discovery an eight out of ten.
It is a good and powerful tool. I rate it an eight. I advise others to discuss the network location for the scanners with their IT security teams.
I have sold service management tools like BMC Helix and ServiceNow. The product can be deployed as an on-premise solution or cloud solution. Overall, I rate the solution an eight to nine out of ten.
I recommend the solution to all customers. It is important to know your infrastructure and how it is all connected. I rate the solution a ten out of ten.
The solution is definitely useful but is complex with regard to user friendliness and adaptability. It does not meet our needs but you should do your own research to determine if it will serve your purposes. If it does, then use the solution. I rate the solution a six out of ten.
My advice to others is if they have a business use care for this solution then I would recommend it. I rate BMC Helix Discovery a nine out of ten.
I would rate this solution 10 out of 10. My advice is to ask the vendor to demonstrate the product, and then you will be convinced. It can integrate with BMC's own service desk and other service desks.
Whenever a customer says "I wish the solution had the ability to find this device," I can generally say "Well, it can." That's why I'm so proud that BMC sells this tool and I'm able to provide it. It's because whenever a customer says "Can you find this? Can it discover this?" Yes, it can. I have very little experience where a customer has asked me "Can you find this," and I'm not able to find it. In terms of the tools that BMC sells and tools like this on the market, there is no match. It is a ten out of ten.
We can use the solution both on-premises and on-cloud. I would recommend this solution to others. It provides beneficial information. I rate BMX Helix Discovery as a nine out of ten, as it is a good solution, but it should have better integrative capabilities with others.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
We're just customers and end-users. We don't have a business relationship with BMC. We're using the latest versions of the solution within our organization. We use both on-premises and cloud deployment models at this time. I'd recommend the solution to other organizations. I'd rate the solution at an eight out of ten overall.