I would say if you had someone who was at least partially dedicated to this product, who could learn the scripting language really well and was good at building packages, that would be great. I almost would rather have a different tool, but I'm not sure which one yet. I would rate this solution as a five out of ten. It does its job.
I am a managed service provider. We are partners. People like me need to know what they want. However, in comparison to other products on the market, ConnectWise was, in my opinion, the most responsive in what they do. When compared with other products, available, I would rate ConnectWise Automate a nine out of ten.
Senior NOC and Automation Consultant at a tech services company with 51-200 employees
MSP
2021-11-05T12:38:21Z
Nov 5, 2021
I would recommend it. I would advise ensuring that you have a team behind it that can run it internally as well, and you're not just relying on ConnectWise themselves. I'd rate it a nine out of 10.
IT Support Specialist at a tech services company with 11-50 employees
Real User
2021-09-20T18:10:45Z
Sep 20, 2021
We're just a customer and an end-user. We've got probably the most recent version. We update it every time we are able to. I'd rate the solution at an eight out of ten, mostly due to the fact that it is very scalable.
Information Security Manager at a recruiting/HR firm with 201-500 employees
Real User
2021-09-01T09:28:57Z
Sep 1, 2021
As we use a cloud deployment, we are always using the latest version of the solution. I'd rate the solution at a five out of ten. It's just a bit basic. I wouldn't recommend the solution to others at this time.
It is as powerful as you use it to be. If someone is just going to use it for remote access and things like that, they will be wasting a lot of money. It is as good as you make it. My recommendation would be that if you're not going to use all of the features, you can use another solution. For example, ConnectWise Automate implements ScreenConnect, which is another one of their products that provides just the remote access screen connection to the machines. For some of our clients who don't really need full monitoring, we just have a screen connection available. I would rate ConnectWise Automate an eight out of ten.
I would recommend exploring the features and the pricing model before purchase. It seems like a few years ago our pricing model was a little better than it is currently. I know there are solutions coming on the market with some pretty aggressive pricing models where you're paying on a per tech license rather than a per agent license. Automate is a per deployed agent rather than per tech so if we're 15 techs working on 3000 computers, it's a lot better to pay the tech license than the agent license. I would rate this solution a six out of 10.
We're a partner with ConnectWise. We're most likely using the latest version of the solution. I'd advise those considering using the solution to work to integrate everything they can. I'd rate the solution ten out of ten.
Managing Director at a tech consulting company with 11-50 employees
Consultant
2019-03-06T07:41:00Z
Mar 6, 2019
The advice I would give to somebody looking to implement ConnectWise Automate is to spend time getting the implementation right. I would rate it a seven out of ten.
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling...
I would say if you had someone who was at least partially dedicated to this product, who could learn the scripting language really well and was good at building packages, that would be great. I almost would rather have a different tool, but I'm not sure which one yet. I would rate this solution as a five out of ten. It does its job.
I am a managed service provider. We are partners. People like me need to know what they want. However, in comparison to other products on the market, ConnectWise was, in my opinion, the most responsive in what they do. When compared with other products, available, I would rate ConnectWise Automate a nine out of ten.
I would rate the solution at a seven out of ten.
I would recommend it. I would advise ensuring that you have a team behind it that can run it internally as well, and you're not just relying on ConnectWise themselves. I'd rate it a nine out of 10.
We're just a customer and an end-user. We've got probably the most recent version. We update it every time we are able to. I'd rate the solution at an eight out of ten, mostly due to the fact that it is very scalable.
As we use a cloud deployment, we are always using the latest version of the solution. I'd rate the solution at a five out of ten. It's just a bit basic. I wouldn't recommend the solution to others at this time.
It is as powerful as you use it to be. If someone is just going to use it for remote access and things like that, they will be wasting a lot of money. It is as good as you make it. My recommendation would be that if you're not going to use all of the features, you can use another solution. For example, ConnectWise Automate implements ScreenConnect, which is another one of their products that provides just the remote access screen connection to the machines. For some of our clients who don't really need full monitoring, we just have a screen connection available. I would rate ConnectWise Automate an eight out of ten.
I would recommend exploring the features and the pricing model before purchase. It seems like a few years ago our pricing model was a little better than it is currently. I know there are solutions coming on the market with some pretty aggressive pricing models where you're paying on a per tech license rather than a per agent license. Automate is a per deployed agent rather than per tech so if we're 15 techs working on 3000 computers, it's a lot better to pay the tech license than the agent license. I would rate this solution a six out of 10.
We're a partner with ConnectWise. We're most likely using the latest version of the solution. I'd advise those considering using the solution to work to integrate everything they can. I'd rate the solution ten out of ten.
The advice I would give to somebody looking to implement ConnectWise Automate is to spend time getting the implementation right. I would rate it a seven out of ten.