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2020-10-11T08:58:09Z

What advice do you have for others considering Continuum Command?

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If you were talking to someone whose organization is considering Continuum Command, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
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22 Answers

author avatar
Top 5LeaderboardConsultant

There's a race between a lot of service providers or RMM providers out there. They give a lot of options for MSPs, including lowering the cost. MSPs need to understand their offerings and the needs of their customers. If they are a company with more or less five to ten people and they want to focus more on the customer-facing part instead of actually working on the server and desktops, I would say Continuum is the best solution for them because they won't be paying money per agent per month. With other RMMs, you will save money as far as the product is concerned, but you also need to spend time. Your team members need to work on each and every server and identify the issues that are happening. It is like a circle. You pay less for the software, but then put your own people to service, or you pay more for the service and get what you are really looking for. My advice is to first understand whether your customers are ready to pay for such services and whether there will be thorough monitoring and management on a 24/7 basis. If yes, then for the initial stage, Continuum is the best solution to go for. If you're going to be managing 100, 200, 500, or so machines, then perhaps Continuum is the best way to start off. If you're going to be a very large MSP, such as someone who is managing more than 5,000 or 10,000 assets, it is a different story altogether. Continuum also provides resources. As an MSP, if you are using Continuum, and you want someone to take care of your day-to-day activities and be a part of your company, Continuum can help you with your operations. Continuum has been improving this solution continuously. They are getting customer feedback through every event and channel. They have technical account managers who go to the customers, understand the requirements, and get them rolled into their own product development team. The feature perhaps goes to the beta phase, and then it is launched. I would rate Continuum an eight out of ten. As far as the IT documentation part is concerned, they may have been working on it, and we may get something out soon. Apart from that, I don't see any issues with the product itself.

2020-11-10T01:41:50Z
author avatar
Top 5LeaderboardReal User

My advice for anybody who is interested in this product is to set up a trial, set up a test LAN, and put down all of the key things that you want RMM to do for you and give it a shot. They'll give you a month for free. At this point, this product does everything that I want. Only the IT administrators need to use it, and they use two-factor authentication to connect with our clients. Depending on the client that they need access to, they would only see those clients.

2020-10-11T08:58:09Z
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