What advice do you have for others considering Exabeam?

If you were talking to someone whose organization is considering Exabeam, what would you say?

How would you rate it and why? Any other tips or advice?

33 Answers

author avatar
Top 20Real User

We reviewed four different vendors but before we did the evaluation, we took a deep look at our use cases to understand our requirements so we would know the expected use cases and requirements on the system. It's important to know what you want to use it for. For us, it was about security use cases. If you are a new customer, you should think of the use cases that you have. All of the vendors we evaluated were good but Exabeam has a very good price model. That's where they win when they compete with Splunk, for instance. With Exabeam, you're not restricted to the log volume. You can add as much as you like. The only limit is the hardware. At some point, you may need to extend the hardware. We have plans to increase usage. I would rate it a seven out of ten. We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with. That's where they could try to improve their services. We had some issues. Some of it was due to our own load balancing problems that caused a few issues. But if they had had their expert guys on-site they would have found the error much earlier. They didn't have their best experts so I think we lost a big of implementation time. I would've expected more attention on their side. They created tickets but that wasn't the way to work. When you start a large implementation, they need to have their experts on-site as opposed to opening regular tickets. They need to be on-site to fix the issues. They sent very good technical experts after a few months and it only took them half a day to figure out the issues and after that, it worked very well. Our account manager is very senior and we are very pleased with him. They've been very professional during the POC. We had ongoing commercial discussions.

author avatar
Top 10LeaderboardReal User

From a product perspective, it's a good product but the company needs to improve the way it functions. I would rate this solution an eight out of 10.

author avatar
Top 5LeaderboardReal User

I would recommend the product. I don't have any warnings or anything negative to tell anyone, because there are really no problems with the solution. You can pretty much make it up as you go. I would rate this product an eight out of 10.

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