We leverage IBM BPM to streamline various business processes, primarily focusing on ticket management, loan processing for both business and retail banking, and handling processes related to remittance. The platform helps us optimize the loan approval process for a local bank. Previously, it required manual work. Now, we can use API features for document scanning. The feature for workflow management has made a significant impact on efficiency. Additionally, the integration of an Operational Decision Manager (ODM) helps us manage risk and scorecard modeling, particularly in retail banking. The visibility into processes and performance metrics has significantly benefited our organization. With a clear view of processes through Line of Sight (LOS) and powerful analytics, we've been able to optimize and automate various steps, including the cleanup of automation-generated spam processes. The integration capabilities have been beneficial for us, particularly with the use of IBM Integration Bus (IIB) and SysTrack for system integration. We can design a robust data-driven model for processes like Nessus for vulnerability scanning. With features like CollabPress integrated into the cloud-based platform, team members can easily collaborate, share insights, and address tasks in real time. I rate it a seven out of ten.
If you're already an IBM shop with the necessary skills and personnel, then I would recommend using it. However, it requires a yearly investment. So, if you're prepared for that, then go for it. New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve. Overall, I would rate the solution a seven out of ten. Two main reasons: the skillset required to manage it and its integration complexity.
Overall, I would rate the product an eight out of ten. I would recommend using this solution. It is easy to use, good price, is easy for developers, easy to install and configure.
I give the solution an eight out of ten. IBM BPM is a good solution but we should always look at our business requirements. The solution is intended for medium and large businesses, so it is not recommended for small businesses.
I give the solution an eight out of ten. I recommend IBM BPM. The solution is very good at repairing itself and I am very pleased to work with it. I have also validated other BPMs, but IBM BPM is the best due to the features it provides when operating with a lot of digital frameworks through BPM process automation.
Director, Digital Transformation at a tech services company with 51-200 employees
Real User
Top 20
2022-12-15T14:23:45Z
Dec 15, 2022
I would rate this solution as a six out of ten. I suggest that those looking into this tool do proper benchmarking and visit the Gartner and Forrester reports and PeerSpot reports before choosing IBM. Also, if they are going for this tool, it is better to have a strong in-house team for not only deployment, but also utilizing the tool later on.
General Manager - Information Technology at K Raheja Corporates
Real User
Top 10
2022-05-25T11:57:48Z
May 25, 2022
We're a user and a customer. We're using something around version 20. I'm not sure of the exact version number. From a system perspective, once we have something and we keep doing hundreds of enhancements on it, that's where sometimes the user experience might go for a hit in terms of ease. That said, if you are a new user and you have the requirements correctly captured, then starting might be easier. Yes. The tool will start functioning from day one, onwards, in a much better way. I'd rate it at a nine out of ten.
Senior Account Manager at a tech services company with 51-200 employees
Real User
2021-12-15T17:21:00Z
Dec 15, 2021
We use the solution both for our own needs and those of our customers. We have a contract with IBM for the solution, meaning that we offer both cloud-based and on-premises solutions. We provide these products and are partners to the vendor. The performance is fine. I believe we have 40 customers who make use of the solution. I would certainly recommend the solution to others. I rate IBM BPM as an eight out of ten.
If you follow good business processes, I think that IBM BPM on-premises is a good choice. It's a good solution, and I would rate it at eight on a scale from one to ten.
If you are looking for a good solution where you don't need to do multiple enhancements and there is a good troubleshooting and support team, you can definitely go ahead with this solution. If you are looking for a lot of customization after implementing a BPM suite, then I would recommend Red Hat BPM over IBM BPM. For example, in the financial industry, we have critical processes that keep on changing because of regulatory changes. For such cases, Red Hat BPM is more suitable. I would rate IBM BPM a seven out of 10.
I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive. I rate IBM BPM an eight out of ten.
Digital Banking & Innovation Director at a financial services firm with 1,001-5,000 employees
Real User
2021-04-03T15:35:00Z
Apr 3, 2021
It's a robust technology, able to support a lot of processes so that users can use it in a large group processing environment. I don't customers use the latest version. The latest version, 6.0, has been out for 2 to 3 months, but there have been many problems with it. It is best to use a mature version in the market, which is well established.
Technology Analyst at a financial services firm with 10,001+ employees
Real User
2021-02-10T12:58:58Z
Feb 10, 2021
I would recommend IBM BPM to others depending on the use case that they are planning to implement and the actual specification they are looking for. If they are focusing more on user interfaces, I would not recommend IBM BPM, but if they are focusing more on workflows, integration designs, and straightforward processing, IBM BPM would be a good choice. I would rate IBM BPM a seven out of ten.
Team Lead at a energy/utilities company with 10,001+ employees
Real User
2021-02-01T09:24:20Z
Feb 1, 2021
I would recommend this solution to others. It is a good solution. The only thing is that you should have a good technical team to implement it before embarking on this journey. It is not an easy solution. I would rate IBM BPM an eight out of ten.
FileNet System Engineer at a tech vendor with 201-500 employees
Real User
2020-12-14T13:34:27Z
Dec 14, 2020
I would recommend this solution. It is a very good solution, and they are working on improving it in all areas. They are integrating it with Navigator, ACM, FileNet, and many other things. I would rate IBM BPM an eight out of ten.
We're just customers. We are not partners. We don't have any business relationship with IBM. I started with the very old versions, with only BPEL processes. It was also BPM, however, I was using BPEL processes Right now, for the latest client, we are using the business automation workflow 19.0.0.3. Our clients are mostly in the banking industry, and therefore we don't really deal with the cloud versions. IBM is preparing some new tools specific only for the banking industry and for the cloud. I don't much about it but I'm sure that it will be presented soon. Basically, if you company is large, has problem with IT resources, need to rapidly change business processes and to fast create new apps IBM BPM will do your job. I'd rate the solution eight out of ten. They can still improve their software. They have some parts missing and I'm expecting that these parts will be upgraded in the future. It is not a full 10 now, as there are somethings that they need to improve on.
Manager at a financial services firm with 10,001+ employees
Real User
2020-10-28T13:27:21Z
Oct 28, 2020
This is a good product and I definitely recommend it. We will be updating to the most recent version next month. I would rate this solution a seven out of ten.
VP - BPM Product Owner at a financial services firm with 10,001+ employees
Real User
2020-10-21T04:33:53Z
Oct 21, 2020
For anyone who is interested in implementing this solution, I would say the product is good, but it is complicated. It's not straightforward, and it is too rigid. You have to use everything that IBM provides. I would rate IBM BPM a seven out of ten.
Development Team Lead at a tech services company with 1,001-5,000 employees
Real User
2020-07-19T08:15:00Z
Jul 19, 2020
My advice would be to use an open-source solution. It would be more valuable than IBM. Our company is based on IBM. IBM is good for our needs but I wouldn't recommend it for an old age company. An open-source product would be better. I would rate IBM BPM an eight out of ten.
Development Team Lead at a tech services company with 1,001-5,000 employees
Real User
2020-07-15T07:11:36Z
Jul 15, 2020
We're just customers; we don't have a business relationship with IBM. We're not sure which version of the solution we're using is. It may be Version 10. We don't use IBM BPM for production. We are using IBM BPM in the pilot system instead of the production system. I've been using the pilot system for about one year. I'd advise others considering business process management software to think about open source. The industry is moving in that direction, and it may be better for many companies. If they have enough money and time, IBM is still a very good choice. I'd rate the solution eight out of ten.
I have no serious complaints, it's basically the combination of pricing and the security vulnerability that are concerns. I think they also repackage a lot of their products within the new upgraded version of IBM BPM, a BAW - Business Automation Workflow. For anyone contemplating using this solution, it's important to study the entire landscape of your business operations. A solution needs to be chosen based on your business needs and there are multiple solutions available. If you're a smaller company, for example, there are other tools like Zing that have less scalability, but it's a reasonable alternative. If you're in the big league, then IBM BPM is the way to go forward.
Chief Enterprise Architect at a insurance company with 201-500 employees
Real User
2019-06-11T11:10:00Z
Jun 11, 2019
We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good support team, both functional as well as technical. The tool itself is not the most important factor. I would rate this solution as seven out of ten.
Partner at a tech services company with 1-10 employees
Real User
2018-10-28T09:33:00Z
Oct 28, 2018
It is the Ferrari of BPM tools. To implement this product, you should have a process department and an ERP. Without an ERP solution, the transactionality of the BPM will not work. IBM Case Manager can assist you if you have a process that is unstructured. It is a very advanced tool, but very expensive. When I am looking at selecting a vendor for my client, I consider: * The size of the initiative * The cost of the licensing or subscription * Training * Availability of a consultant to implement the solution. I was a previous IBM partner in Mexico and Peru.
I would recommend IBM BPM. It comes down to the speed of implementation: How fast can we build something which our customers can use in their business and run with.
Business Development Management at a tech services company with 1,001-5,000 employees
Real User
2018-10-09T05:21:00Z
Oct 9, 2018
Stay as close as you can to what the current business model is; don't try to reinvent or recreate it. Just because it has appeal on all the buzzwords and new technologies, stay with what you've currently done and utilize that in each incremental stage. I always like to have an early start. I find early adopters to be amongst the best proponents. In every case, I would like to get in earlier. I'd like to see a lot more partners come forward in the present. This is where IBM has stepped forward previously and helped me in our world.
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product:...
We leverage IBM BPM to streamline various business processes, primarily focusing on ticket management, loan processing for both business and retail banking, and handling processes related to remittance. The platform helps us optimize the loan approval process for a local bank. Previously, it required manual work. Now, we can use API features for document scanning. The feature for workflow management has made a significant impact on efficiency. Additionally, the integration of an Operational Decision Manager (ODM) helps us manage risk and scorecard modeling, particularly in retail banking. The visibility into processes and performance metrics has significantly benefited our organization. With a clear view of processes through Line of Sight (LOS) and powerful analytics, we've been able to optimize and automate various steps, including the cleanup of automation-generated spam processes. The integration capabilities have been beneficial for us, particularly with the use of IBM Integration Bus (IIB) and SysTrack for system integration. We can design a robust data-driven model for processes like Nessus for vulnerability scanning. With features like CollabPress integrated into the cloud-based platform, team members can easily collaborate, share insights, and address tasks in real time. I rate it a seven out of ten.
If you're already an IBM shop with the necessary skills and personnel, then I would recommend using it. However, it requires a yearly investment. So, if you're prepared for that, then go for it. New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve. Overall, I would rate the solution a seven out of ten. Two main reasons: the skillset required to manage it and its integration complexity.
Overall, I would rate the product an eight out of ten. I would recommend using this solution. It is easy to use, good price, is easy for developers, easy to install and configure.
I rate IBM BPM an eight out of ten.
I would rate IBM BPM an eight out of ten.
I rate the overall solution an eight out of ten.
It is a good solution overall. I rate it as an eight.
I give the solution an eight out of ten. IBM BPM is a good solution but we should always look at our business requirements. The solution is intended for medium and large businesses, so it is not recommended for small businesses.
I give the solution an eight out of ten. I recommend IBM BPM. The solution is very good at repairing itself and I am very pleased to work with it. I have also validated other BPMs, but IBM BPM is the best due to the features it provides when operating with a lot of digital frameworks through BPM process automation.
I would rate this solution as a six out of ten. I suggest that those looking into this tool do proper benchmarking and visit the Gartner and Forrester reports and PeerSpot reports before choosing IBM. Also, if they are going for this tool, it is better to have a strong in-house team for not only deployment, but also utilizing the tool later on.
I would rate IBM BPM an eight on a scale of one to ten.
I rate this solution an eight out of ten. I would advise others to compare IBM BPM with other equivalent products in the market before deciding.
I would rate this solution an eight out of ten.
We're a user and a customer. We're using something around version 20. I'm not sure of the exact version number. From a system perspective, once we have something and we keep doing hundreds of enhancements on it, that's where sometimes the user experience might go for a hit in terms of ease. That said, if you are a new user and you have the requirements correctly captured, then starting might be easier. Yes. The tool will start functioning from day one, onwards, in a much better way. I'd rate it at a nine out of ten.
Stability is one of the most important features of this solution. I rate IBM BPM a seven out of ten.
We use the solution both for our own needs and those of our customers. We have a contract with IBM for the solution, meaning that we offer both cloud-based and on-premises solutions. We provide these products and are partners to the vendor. The performance is fine. I believe we have 40 customers who make use of the solution. I would certainly recommend the solution to others. I rate IBM BPM as an eight out of ten.
I rate IBM BPM seven out of 10. I would say it's an option to consider, but I wouldn't recommend it since we've switched to another tool.
If you follow good business processes, I think that IBM BPM on-premises is a good choice. It's a good solution, and I would rate it at eight on a scale from one to ten.
If you are looking for a good solution where you don't need to do multiple enhancements and there is a good troubleshooting and support team, you can definitely go ahead with this solution. If you are looking for a lot of customization after implementing a BPM suite, then I would recommend Red Hat BPM over IBM BPM. For example, in the financial industry, we have critical processes that keep on changing because of regulatory changes. For such cases, Red Hat BPM is more suitable. I would rate IBM BPM a seven out of 10.
I rate IBM BPM a nine out of ten.
I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive. I rate IBM BPM an eight out of ten.
I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.
It's a robust technology, able to support a lot of processes so that users can use it in a large group processing environment. I don't customers use the latest version. The latest version, 6.0, has been out for 2 to 3 months, but there have been many problems with it. It is best to use a mature version in the market, which is well established.
I would recommend IBM BPM to others depending on the use case that they are planning to implement and the actual specification they are looking for. If they are focusing more on user interfaces, I would not recommend IBM BPM, but if they are focusing more on workflows, integration designs, and straightforward processing, IBM BPM would be a good choice. I would rate IBM BPM a seven out of ten.
I would recommend this solution to others. It is a good solution. The only thing is that you should have a good technical team to implement it before embarking on this journey. It is not an easy solution. I would rate IBM BPM an eight out of ten.
I would recommend this solution. It is a very good solution, and they are working on improving it in all areas. They are integrating it with Navigator, ACM, FileNet, and many other things. I would rate IBM BPM an eight out of ten.
We're just customers. We are not partners. We don't have any business relationship with IBM. I started with the very old versions, with only BPEL processes. It was also BPM, however, I was using BPEL processes Right now, for the latest client, we are using the business automation workflow 19.0.0.3. Our clients are mostly in the banking industry, and therefore we don't really deal with the cloud versions. IBM is preparing some new tools specific only for the banking industry and for the cloud. I don't much about it but I'm sure that it will be presented soon. Basically, if you company is large, has problem with IT resources, need to rapidly change business processes and to fast create new apps IBM BPM will do your job. I'd rate the solution eight out of ten. They can still improve their software. They have some parts missing and I'm expecting that these parts will be upgraded in the future. It is not a full 10 now, as there are somethings that they need to improve on.
This is a good product and I definitely recommend it. We will be updating to the most recent version next month. I would rate this solution a seven out of ten.
For anyone who is interested in implementing this solution, I would say the product is good, but it is complicated. It's not straightforward, and it is too rigid. You have to use everything that IBM provides. I would rate IBM BPM a seven out of ten.
I would rate this solution a five out of ten.
I would rate it an eight out of ten.
My advice would be to use an open-source solution. It would be more valuable than IBM. Our company is based on IBM. IBM is good for our needs but I wouldn't recommend it for an old age company. An open-source product would be better. I would rate IBM BPM an eight out of ten.
We're just customers; we don't have a business relationship with IBM. We're not sure which version of the solution we're using is. It may be Version 10. We don't use IBM BPM for production. We are using IBM BPM in the pilot system instead of the production system. I've been using the pilot system for about one year. I'd advise others considering business process management software to think about open source. The industry is moving in that direction, and it may be better for many companies. If they have enough money and time, IBM is still a very good choice. I'd rate the solution eight out of ten.
I have no serious complaints, it's basically the combination of pricing and the security vulnerability that are concerns. I think they also repackage a lot of their products within the new upgraded version of IBM BPM, a BAW - Business Automation Workflow. For anyone contemplating using this solution, it's important to study the entire landscape of your business operations. A solution needs to be chosen based on your business needs and there are multiple solutions available. If you're a smaller company, for example, there are other tools like Zing that have less scalability, but it's a reasonable alternative. If you're in the big league, then IBM BPM is the way to go forward.
We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good support team, both functional as well as technical. The tool itself is not the most important factor. I would rate this solution as seven out of ten.
It is the Ferrari of BPM tools. To implement this product, you should have a process department and an ERP. Without an ERP solution, the transactionality of the BPM will not work. IBM Case Manager can assist you if you have a process that is unstructured. It is a very advanced tool, but very expensive. When I am looking at selecting a vendor for my client, I consider: * The size of the initiative * The cost of the licensing or subscription * Training * Availability of a consultant to implement the solution. I was a previous IBM partner in Mexico and Peru.
I would recommend IBM BPM. It comes down to the speed of implementation: How fast can we build something which our customers can use in their business and run with.
If you're not leveraging these types of technologies, you're missing out.
Stay as close as you can to what the current business model is; don't try to reinvent or recreate it. Just because it has appeal on all the buzzwords and new technologies, stay with what you've currently done and utilize that in each incremental stage. I always like to have an early start. I find early adopters to be amongst the best proponents. In every case, I would like to get in earlier. I'd like to see a lot more partners come forward in the present. This is where IBM has stepped forward previously and helped me in our world.
Most important criteria when selecting a vendor: * Price * Sales support * All the technical requirements or functional requirements of the product.