What advice do you have for others considering Infraon IMS?


If you were talking to someone whose organization is considering Infraon IMS, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
55 Answers

author avatar
Top 20Real User

Before we had this tool, we had to invest a lot on ServiceNow, which is 10 times the cost. I had a bashing from my higher ups, "Why was this tool not being evaluated well before?" The answer was because we always go for brands that are costly. That is something I learned from this particular product. There are companies who sell at lesser cost with good new features. I would rate this solution as eight out of 10.

author avatar
Top 20Real User

I don't regularly log in to look at the dashboards. If I get an alert that a link is down then I go in to check but otherwise, I don't normally log into the system. I don't currently make use of the AI capabilities. This is a product that I can recommend to others. It is simple to use and the trigger point is good. The backup, restore, and comparison features are all good. I would rate this solution an eight out of ten.

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Top 10Reseller

We don't use Infraon IMS to automatically trigger processes to help resolve issues when it detects compliance violations, but we have triggered reports. We don't want any automation as of now, so we are only using manual intervention to take any actions. We need to be sure about our workflows. Once the actions are tried and tested then we will put in the automation. The biggest lesson I have learned is around the consolidation of all our NOC and ITSM requirements in a single solution. We were only looking for an NMS solution, but they provided us with a workflow, automation, a ticketing system, and an incident management system. It has been a revelation for us. Overall, it's a wonderful one-stop ITSM solution for infrastructure.

author avatar
Top 5LeaderboardReal User

I don't require a technical team. I only require a team of two people for monitoring. I would recommend Everest IMS to others. On a scale from one to ten, I would rate Everest IMS a nine.

author avatar
Top 10Real User

I would recommend Everest IMS because it is a very stable product and works perfectly after the initial configuration. It lacked a module to manage the changes and configurations. We needed this module to obey the user guidelines given by the Reserve Bank of India and record the changes by using MCP, which is a submodule of Everest IMS. This module has just come out. It is a paid module. We haven't used it yet. I would rate Everest IMS an eight out of ten.

Learn what your peers think about Infraon IMS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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