2019-06-23T09:40:00Z

What advice do you have for others considering JIRA Service Manager?

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If you were talking to someone whose organization is considering JIRA Service Manager, what would you say?

How would you rate it and why? Any other tips or advice?

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1717 Answers

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Top 5Real User

It is free to try, so make sure you try it. The single biggest thing to look at is the licensing cost, especially if you plan to use something like Confluence, which is something you would probably want to roll out throughout the company because it is just a Wiki. If I've got two software developers and I put an add-on, having to pay 100 licenses for that is just crazy. I would rate Jira Service Desk an eight out of ten.

2021-04-01T21:45:35Z
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Top 5Real User

I would rate JIRA Service Desk a seven out of ten.

2020-10-25T06:08:00Z
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Real User

I would rate this solution an eight out of 10.

2020-09-10T07:35:35Z
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Top 20Consultant

On a scale from one to ten where one is the worst and ten is the best, I would rate JIRA Service Deskaybe as maybe and eight or nine-out-of-ten. For our use case, and putting aside the need for the plugin, it is a nine.

2020-09-08T09:10:02Z
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Top 5LeaderboardReal User

Anyone who is considering Jira Software, I would recommend they go with Jira Service Desk. I would rate Jira Service Desk an eight out of ten.

2020-09-06T08:04:28Z
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Top 10Real User

I would rate this solution an eight out of ten.

2020-08-13T08:33:00Z
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Top 20Real User

I would rate Jira an eight out of ten. I would like for them to have automation to change the portal, it's still limited. It's not user-friendly compared with other vendors. I recommend would, of course, recommend Jira. It depends on the users. When we started, it was good for us but now that the company is growing and we have a lot of applications, a lot of servers, a lot of complexity, and a lot of links between application services, it's not perfect for us. Our infrastructure has also become huge. We have cloud, hybrid, and on-prem. Sometimes we face an issue, but we spend hours understanding where exactly. It can be small things, but no only can understand where exactly. So that's why we are looking for something that can help with this, to prevent us from raising issues, and to find a solution.

2020-07-23T07:58:00Z
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Real User

Because it is simple, you can start small and develop. You can customize more and more depending on your requirements. It's quite simple to configure. I would say start and improve. Often you have to think about everything because it will be painful later on if you need to add customization that comes with JIRA Service Desk. This is the reason that you can start in one month. It's a simpler approach. It's a good product. I would rate this solution a nine out of ten.

2020-06-28T08:51:00Z
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Top 20Consultant

While we largely deal with cloud deployments, we did recently have a client that requested an on-premises deployment. The types of clients we have are small or medium-sized enterprises typically. On a cost-basis, the product offering is very good. Jira is very customer-centric. They really try to help users make the most out of their solution as well as other products. The plugins are all designed to make Jira even easier to use, even more user friendly, and serve to bridge the gap of features Jira might lack. I'd rate the solution seven out of ten. We hear a lot of feedback from clients, and they mention the solution has some limitations.

2020-06-21T08:08:07Z
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Top 20Real User

I would rate this as nine out of ten. If they add a dashboard for management customers, it would be a ten.

2019-09-19T08:39:00Z
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MSP

I would rate the solution eight out of ten. I'd rate it higher, but it is expensive and very hard to customize.

2019-09-15T16:44:00Z
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Top 20Real User

We are resellers for this solution. I would recommend the JIRA Service desk, but there is always room for improvement. I would rate this solution an eight out of ten.

2019-09-15T16:43:00Z
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Top 20LeaderboardReal User

We are using the on-premises deployment model. It's a good, stable solution. It can help open the IT Solution management backing if you're just looking to do some enhancements. I would rate the solution seven out of ten.

2019-09-15T16:43:00Z
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Top 20Real User

I think I had the opportunity to learn a few things by working with JIRA Service Desk. It has been a good solution and supports good practices, but it is not everything every company needs. I can't find a better single solution for a better approach to tracking and better customer satisfaction. I have a better picture of customer needs and gradation. I have more experience in JIRA software because I worked with it in many different companies now. Some years ago I was a Java Software developer and had a lot of experience with Scrum and agile development and we used JIRA software. I think I can speak better about JIRA software because I was a software developer. On a scale from one to ten, where one is the worst and ten is the best, I would rate JIRA Service Desk as a ten. For my experience, it is the best product on the market for use in enterprise installations.

2019-09-11T10:12:00Z
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Consultant

My advice to others would be to use the solution as is, and not to try to perform some sophisticated solutions. If it fits to your needs, take it. If not, use another solution. I rate this solution a seven out of ten, and in the future, I would like to see better infrastructure, more scalability, better performance, load balancing and things like that.

2019-09-10T09:04:00Z
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Top 20Real User

I started using JIRA in 2016 when I joined this company. It was a new software-house-startup company. They asked me if I would like to use JIRA or any other tool. I chose to learn JIRA and not do any R&D. I was very comfortable and the team will be comfortable. We are a hiring team, so we have the authority to impose on our people. I didn't install this solution, but I use it and I configured it. What I learned is that JIRA is all about the team. If you know the tool, but you don't communicate with your team then it will not be of any benefit. On the other hand, if you want to benefit from using this solution, first you have to learn how to use the solution, and then you have to translate that to your team and teach them how to use it. I would recommend JIRA to everyone, including my friends. I am working on owning my own business and I plan to use JIRA for project management. I would rate this solution an eight out of ten.

2019-09-08T09:50:00Z
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Top 20Consultant

When considering a solution it is best to stay as standard as possible when adopting it. The further you get off the standard path the more difficult it is to adopt or adapt to other solutions if that becomes necessary or desirable in the future. I can't actually give it a fair appreciation at this stage of the capabilities of JIRA as a stand-alone product because of the way we have implemented it in a cluster of other products. At this stage, I would give it a five out of ten. This is mostly because we rely on other products for certain services or features. If JIRA had more comprehensive coverage of what we require, or if it was easier to implement what it already does, the rating would be higher.

2019-06-23T09:40:00Z
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