2020-03-09T08:07:59Z

What advice do you have for others considering Mezmo?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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2 Answers

TO
Real User
2020-09-17T08:05:52Z
Sep 17, 2020

We haven't had anything yet that we couldn't do through LogDNA. Feature-wise, it is solid for us. From a functionality point of view, that is, finding stuff and doing RCA and other things, we're able to find what we're looking for. We don't have any constraints at this point. I would rate LogDNA an eight out of ten.

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TO
Real User
2020-03-09T08:07:59Z
Mar 9, 2020

There are enough moving pieces that can go wrong, that require a very broad skill set in a team. I would advise others to make sure that you have the breadth of skills in your team to integrate properly in your whole service, to be able to customize it and finally, to actually use it properly. These are nontrivial things because you need to understand the interface with your own software, to use the tool properly and then to have some skills so that if something goes wrong, you can figure it out and fix it. If you look at the progression, a year ago we were missing the SLA target. Now, we can pretty much satisfy that SLA consistently. For complex RCAs, the 30-day window we now have has given us a lot more time to do a deep RCA. Particularly with networking issues which are very difficult because they tend to be transient, we now have a fighting chance to find problems, explain them and then to take action. I would rate this product a 10 out of 10 for the simple reason that its productivity is so much higher than we previously had. The query UI is splendid, very productive. I haven't seen anything better.

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