If you were talking to someone whose organization is considering LogMeIn Rescue, what would you say?
How would you rate it and why? Any other tips or advice?
I would steer potential users of Rescue away from the client app and tell them to just use the PIN. There are a lot of benefits to using the client app, but they don't keep it up to date or make it easier to deploy. The way that they've created the client app is a little antiquated, and it doesn't really do what they say it does. We have eight licenses now, and the roles of the users of the solution in our company are support technicians, deployment technicians, and there are a couple of people who use it to do training. Deployment and maintenance are done by me. They say it does more. You can set it up so that it can do remote access, unattended, for certain computers and servers, but we've found that their other product, LogMeIn Pro, is better suited for that. Overall, LogMeIn Rescue is a tool that we use that has been effective. We've been using it for so long, it's just the way we do stuff. That's what it comes down to. I give it a solid eight out of 10. It's not a total 10, but it definitely is a solid product. It's dependable and does what we need it to do. I do feel it's overpriced, but it provides the specific functionality that we need.
Rescue increases your ability to quickly and efficiently turn problems into opportunities with your customers, by being that person who can put out a fire and allow them to continue normal operations. My advice would be to start off with a team that is designed to roll out the product and be able to support your team in using the product the way that you want to implement it, and the way that you see it being used within your organization. Then to have that team train the other people on how you would use it. I would rate LogMeIn Rescue a nine and a half out of ten. Their product is well thought out and completely in-depth to meet any needs that IT support ever run into. Their support team is excellent to work with and understands what we're trying to do and helps us resolve it quickly when we have issues. Including all through the COVID crisis, they've been right there for us and it's just been an excellent partnership with them.
if money is no object, LogMeIn Rescue is a great option. However, negotiate a good deal because prices can fluctuate between $79 and $120 per user a month. Biggest lesson learnt: Sometimes cheap can be expensive. I would rate this product as a nine (out of 10) for stability, reliability, scalability, and security.
What do you like most about LogMeIn Rescue?
Thanks for sharing your thoughts with the community!