If you were talking to someone whose organization is considering ManageEngine ServiceDesk Plus, what would you say?
How would you rate it and why? Any other tips or advice?
I would advise those adopting the solution document their configuration because it makes it easier. I would rate the solution 8.5 out of ten. With a simpler configuration, I would rate it a bit higher.
This is a cost-effective product that meets all of the required, basic needs for the company. The workflow for the ticketing system and the service management systems work well. Apart from that, more customizable workflows, better integration, increased robustness of the knowledge base, and more flexible integration gateways would improve the product. I would rate this solution six out of ten.
I rate this solution a solid 7.5 out of ten since the tool comes with different modules. Albeit some of these modules, including exit management module, need some improvements. But regarding the ticketing as a stand-alone, it's pretty good. But the other modules need improvement. I recommend this tool for anyone thinking of implementing enterprise IT management software for their service management, operations management, active directory, and security needs. The tool offers the ability to manage different employee groups along with the option of providing other services for different company structures.
I would rate this solution a nine out of ten.