If you were talking to someone whose organization is considering ManageEngine SupportCenter Plus, what would you say?
How would you rate it and why? Any other tips or advice?
I would rate ManageEngine SupportCenter Plus an eight out of ten. I would recommend this product very highly.
Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. I would rate it an eight out of ten. An eight because there is always room for improvement. In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.
I would rate this solution an eight out of ten.