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2019-11-21T07:12:00Z

What advice do you have for others considering ManageEngine SupportCenter Plus?

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If you were talking to someone whose organization is considering ManageEngine SupportCenter Plus, what would you say?

How would you rate it and why? Any other tips or advice?

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44 Answers

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Top 5Real User

On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine on the whole as a seven. You can not really beat the price. Once it is developed, it is reliable and it is scalable. It is everything you need it to be once it is developed. You have just got to develop it correctly and it is not easy to do. The advice that I would give to others looking into developing ManageEngine for themselves is either to educate yourself before you initiate taking on the solution or give yourself plenty of leeway time if you have to promise deadlines. In our experience, there were lots of surprises, and that is a part of the development you can depend on.

2020-09-09T06:28:54Z
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Top 10Real User

I would rate ManageEngine SupportCenter Plus an eight out of ten. I would recommend this product very highly.

2020-02-18T07:41:00Z
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Top 10Real User

Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. I would rate it an eight out of ten. An eight because there is always room for improvement. In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.

2020-02-09T12:24:00Z
author avatar
Top 5Real User

I would rate this solution an eight out of ten.

2019-11-21T07:12:00Z
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