If you were talking to someone whose organization is considering Metallic, what would you say?
How would you rate it and why? Any other tips or advice?
Take your time to run the trial and understand what you're getting yourself into. The move from on-premise to a cloud solution is definitely a change. Be patient with the process and open to understanding the SaaS solution.
I would highly recommend it. The biggest lesson I've learned from using it is that when I expand, I'm going to need an IT consultant to assist, so that I don't have to spend the time doing it. I will want someone who can deal with the issues efficiently. With the caveat that I haven't needed a backup yet, since nothing catastrophic has happened, I would rate Metallic and their team as a 10. I can only assume and hope that if, God forbid, something were to happen and I were to need the backup, it would be as good as the service has been so far.
It's simple and it has very low-to-no impact on endpoints. It runs in the background and has some really cool features for the end-users to use on the computer, if they want to look at their backups, do restores, or to find their computer location. But it is very simple and basic for non-technical people to use. I like the interface, how it works, and being able to get daily reports of any failures or anything that happens is very useful. I would rate it a 10 out of 10. I haven't come across anything that's better.
They do a fantastic job with their documentation, so you can follow their documentation and implement it. I would rate it an eight out of ten. We can't compare it against another staff solution that we're using. So for now it works for us, we're not seeing any issues, and it's better than what we used on-prem.
The biggest lesson I've learned is to remind people that they still need to back up Office 365 emails. Just because it's not on their premises, they should still back it up. Commvault gives you a fantastic 45-day trial. It's worth trying it. They have a really good, long trial period. They will answer any questions you have during that process. I know a lot of people say, "Just try the product." With this one, try the product and you'll see the ease of use. For deployment and maintenance of the solution, for our size of company, it's just one person, a system administrator who does overall operations support.
What do you like most about Metallic?
Thanks for sharing your thoughts with the community!