If you were talking to someone whose organization is considering Micro Focus Real User Monitor, what would you say?
How would you rate it and why? Any other tips or advice?
I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us. If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution in that case. For people who don't use virtualization, it might be perfect. I would rate this solution a two out of ten.
My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.
I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered. On a scale of one to ten, Micro Focus APM is not more than five.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.