If you were talking to someone whose organization is considering Micro Focus Service Manager, what would you say?
How would you rate it and why? Any other tips or advice?
I would recommend this solution. It's a classic with an operating system that can easily adapt and be implemented. 70 to 80% of the time with different cases the customer's requirements can be met. The customer can start to implement the incident management with just one post. if you feel that you want to add more, you can add the change management, it can be implemented step by step. There is always a place for improvement. I would rate this solution a seven out of ten.
I've been consulting with companies about using the solution and largely deal with the on-premises deployment model. I'd advise others to really take their time and think about the specifications before they embark on implementation. They must be sure that the positions are implemented or not via their ITSM processes that are already in their company. To implement some features, it's possible to lose an entire year, so it's best to hire an expert to provide guidance and advice about what is feasible. I'd rate the solution six out of ten. It's an improved rating since the last version. However, it still needs to be more user-friendly can could continue to improve its stability.
I would recommend Micro Focus Service Manager. On a scale of 1 - 10, I'd rate this solution a 7.