If you were talking to someone whose organization is considering NETSCOUT nGeniusPULSE, what would you say?
How would you rate it and why? Any other tips or advice?
If a customer were to ask me about this product, I would say to work with NETSCOUT. The product is very refined and easy to use. As I do not yet use SolarWinds, I can't make a comparison, but I can recommend the complete portfolio of NETSCOUT with confidence to any customer who asks me as a technical consultant. The biggest lesson I have learned so far from working with this solution and the clients we distribute it to is that the customer should be aware of his team and their goals. It will be easy for us to orient the organization to the product. If a customer gives us a clear picture of what he's facing and wants to achieve, it is easier for us to present to him with the technical product which fit his requirements. On a scale from one to ten, where one is the worst and ten is the best, I would rate nGeniusPULSE as an Eight. If they will make those improvements to those features, this could actually make this product a 10.
Going back to usability, keep that in mind when you're looking at products. That's the biggest thing: The fewer clicks the better, when you're looking at any product. In terms of proactive monitoring, that has been something we've been trying to get to. It's still a lot of firefighting at this point, the reactive thing. Proactive is the ideal, but we haven't been able to use the tool proactively the way we would like to. I give it an eight out of ten. I think it could be better. Usability is a factor. But, overall, it gives you a single pane into networking application performance.
I would recommend nGenius to colleagues who are looking for this kind of solution. It's fairly quick and easy to implement, rolling out the endpoints and configuring it. It does give you pretty good information for a very simple setup. Regarding a decrease in mean time to know or mean time to repair, and similarly when it comes to the solution increasing our application or network uptime, we haven't been monitoring that as we're still integrating it into our support staff. The solution is an eight out of ten. The PULSE was an acquisition from Fluke and I feel that NETSCOUT is still building it into their methodology and level, like nGeniusONE.