If you were talking to someone whose organization is considering NetSuite ERP, what would you say?
How would you rate it and why? Any other tips or advice?
I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days. On a scale from one to ten, I would give NetSuite ERP an eight.
Our number one piece of advice is to understand the business case and to understand what you're looking at. If you're looking at putting in an updated ERP system — that's good, that's new software. Everybody likes new technology. That's great. If you're looking at saving $7 million over three years, that's a completely different project. Now, if we know that this is what's possible, and we can see that we're going to get there, what makes up that $7 million? It's $30,000 in savings in this department, $70,000 in that department, all of that. If we, understand that on a deep level, we've got people, we can get them to buy-in. We don't want you to just look at this project because it's an extra work thing. We're going after a $7 million goal, we need you, we need your talent on this project. It changes everything. That's the most important thing. You need to understand how the technology is going to save you or make you more money. That is when you can put the right amount of resources into the right parts of the product. If you're going after inventory savings, how are we going to use NetSuite to do this? What other products are out there that tie into NetSuite that are going to help us? We spent another $50,000 on scan guns to make it that much quicker, that whole business case answers all of those questions. That's always our first step — to understand that. That will tell you that, yes, NetSuite is the right product for me. Or, maybe we need to go after something else that does warehousing a little bit better than NetSuite. Understand, everybody has capabilities, but certain businesses, their idea of warehousing is similar to Super Store Industries — they used to work there. These guys had 200 trucks coming in and out of a California warehouse every day. That's different than four shipments that add my five-day loading dock. Warehousing to them means a whole different thing. We need to understand that on a level of what exactly are we talking about here? How much are we spending the way we're doing it now? And what's it going to save us when we get it done? Overall, on a scale from one to ten, I would give NetSuite a rating of eight — there is a reason why they're doing so well.
I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. On a scale from one to ten, I would give NetSuite ERP a ten.
I've had multiple engagements involving NetSuite as it is a good sweet spot system for mid-level size enterprises. I don't recommend it for large-scale enterprises. It's also too much sometimes for small companies. It's a great sweet spot, like I said, for mid-level companies. A lot of companies have been on it and sometimes they make good candidates as people who don't feel comfortable with some of the extra bells and whistles. It's a good, basic, fundamental ERP accounting supply planning system. I'm not sure which version of the solution I'm using right now. I know it wasn't the latest as I'm not a fan of going right away to the latest and greatest typically due to the fact that there are some bugaboos that have to be worked on. Companies want you to get on the latest system. However, another reason we don't choose the latest was once we went through a build and deployed a model with an 8 UAT, by the time we were ready to go live, they had already released another version. We held off due to the fact that we were comfortable with what we tested. While we started using on-premises deployment models, we also now work with the cloud. Oracle's done a good job, especially lately. I did a major Oracle project a few years ago where their cloud infrastructure was still a little slow performance-wise, compared to, hosting on Amazon or AWS. However, Oracle's really improved that. Especially in the last year, they've really upgraded their infrastructure center. The performance of NetSuite on the cloud is pretty good now. You can still get that on an on-prem type implementation or a cloud. My last deployment actually happened to be on the cloud. That's another reason we stayed with an early version, The client was still getting their feet wet with NetSuite in the cloud at the time. I would advise others to be detailed in how they assess their needs to make sure that is the right fit for the company's size, not only for now but over the next five years. A company needs to ask itself: What are the business' growth plans? If you're shortsighted and go into it, where you're already at the top end of the capabilities, then you're losing your investment value. Also, it will be more time and effort to set it up, when you should really be picking either the next product up or a different vendor at the outset. Overall, it's quite a good solution. I'd rate it nine out of ten.
We're not a reseller, we're a selection company. We represent the client. The inherent weakness where you might be disappointed is not functional, because functionality can be built out. It's like buying new furniture in a house. The house is a big cost, the furniture you just need more of. More functionality can be built out readily if the architecture is good. NetSuite's architecture is so phenomenal that you can almost not even imagine. I have one subsystem that my client has, but it's an old premise-based proprietary application that no one else has. It's unique to their business, but it's about ready to fall over. I looked at it and we're going to build it into NetSuite, because NetSuite is capable of absorbing more functionality. So, it's really about architecture. And architecture and NetSuite, I couldn't even imagine what it's going to ask for there. It's really very good. Ironically, NetSuite's kind of killing our business, because if you're doing mid market, it's going to be NetSuite or Microsoft dynamics. Everything else is not really worth the attention. Where we do selection work we don't get shared revenue. We don't get kickbacks or anything from anything we do. Our work is to help companies pick the right solution, pick the right partner, and get the implementation done. Our work has shifted much more to helping oversee the projects. We do a business assessment work, we do system selection work, we do solution, basically formulating the solution for the client. Then we negotiate for the right licensing, the right contracts, service agreements and we oversee it. We're like a general contractor for a commercial building. What's happening is that the clients no longer have people like us inside. Basically, systems have become commoditized over the last 20 years to the point where if they've got insight IT people they're really server people. Servers, networks, virus, security, phone systems. These people don't know anything about applications. In NetSuite's environment, there's no versioning. It's actually a release strategy. It is in the cloud, so it's multi-tenant and the releases come in and go. Obviously, they have some release numbers on each of them, however, the client really doesn't have to worry about that. I'd rate the solution ten out of ten.
I'm looking at the following products: Deltek CostPoint and Oracle NetSuite ERP. Can you suggest any side-by-side comparison or anything similar?
This would be very helpful to me. Thanks.
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