If you were talking to someone whose organization is considering Oracle Enterprise Manager Cloud Control, what would you say?
How would you rate it and why? Any other tips or advice?
I would rate it a seven out of ten. Not a ten because no product is a ten. It has everything that I need. It gives me some problems with the deployment. The initial deployment should be more simple. If you have a lot of Oracle infrastructure, I would recommend this solution. My advice would be to read a lot of documentation about the deployment. Get an expert to help with the deployment. It can be very complex with an enterprise manager. It can be a waste of time trying to figure out all of the features.
We use the on-premises deployment model. I would rate this solution seven out of ten.
I find that this product is highly complete because it points to almost everything in the environment. This includes the hardware, the operating system, the database, and the applications. The primary users of this solution are system administrators. There is a challenge in upgrading from a previous version, such as 11c, to version 12c. It comes about because version 12c has a new Enterprise Manager Control, which is limited in terms of features, but does contain functionality for administrators to support customer IT environments and maintain uptime. Many of my customers were reluctant to upgrade immediately after version 12c came out. Rather, they were more comfortable waiting for the second release. With this, many customers in East Africa have begun to adopt the new environment. Most of the bugs that were present in the first release have been fixed in the second. There are some customers who are discouraged by how often there are major releases of this solution. It seems that almost every two years, a new product comes onto the market. Some customers have complained, for example, that a new version is about to be released, but they have not yet upgraded to the current version. In our domain, one of the biggest challenges is that the customers take a long time to adopt some of the new technology. Sometimes, by the time they get to understand the benefits and features of the newer product, it is too late. Some customers have inquired about backup and recovery, and whether this solution will recover from the loss of data. This is something that depends on customer policy. Different customers will try different backup solutions, such as Snapshot, or using a High Availability approach that integrates Oracle Data Guard with Real Application Clusters (RAC) or Oracle GoldenGate. The Cloud Control solution is responsible for the management of everything within the environment, so it is not something that controls backup and recovery. Rather, it streamlines the management of services, environment, and application workload. There is also an issue in this industry with a lack of people in pre-sales who have technical expertise in the products. Because of this, some customers are misguided. My advice is to make sure that you speak with somebody with such expertise before moving forward with any solution. In summary, I would highly recommend this solution. As an engineer, over the years I have found it highly cumbersome and hectic when monitoring many services and applications. It becomes difficult to be able to meet your SLA, or service-level targets. But, with Oracle Cloud Control, you are able to meet your SLA targets. I would rate this solution a nine out of ten.
If people know their environment, they will know what product suits their business department and needs. If they are happier using Oracle applications or customer applications based in Java and Oracle products. Cloud Control is much better for us. I would rate it an eight out of ten because I found it very helpful, proactive, and easy to manage I didn't give it 10, because of the support. I don't find the support very professional.
There is a lot of new solutions and upgrades (of the old ones) that take relevance these days.
How is your IT department dealing with these situations now? What methods, solutions, and tools do you use to help you in managing yourr IT?