What advice do you have for others considering PagerDuty?

If you were talking to someone whose organization is considering PagerDuty, what would you say?

How would you rate it and why? Any other tips or advice?

33 Answers

author avatar
Real User

I don't use the solution's analytics very much. I only use it at the end of the year if management wants to see its usage and the capacity of my team. We have about 60 to 80 users of the solution. Most of them are support engineers, developers, and some managers.

author avatar
Top 20LeaderboardReal User

I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see multilingual support.

author avatar

Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff like that, as long as it's reliable; as long as it meets the SLAs.

Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
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