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2018-06-21T19:13:00Z

What advice do you have for others considering Rubrik?

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If you were talking to someone whose organization is considering Rubrik, what would you say?

How would you rate it and why? Any other tips or advice?

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2929 Answers

author avatar
Top 5LeaderboardReal User

I think Rubrik is a very good backup solution. The only thing is that it's not cheap, but it is easy to understand and implement with great support. It's more expensive, but you don't need that many man-hours to work on your backup solution. It equates with some other product pricing, but I would recommend it. It works well, it's pretty reliable, stable, and easy to use. I don't see any negatives in Rubrik, only positives. They work to improve the product constantly as well. I would rate Rubrik a nine out of ten.

2021-08-30T20:41:00Z
author avatar
Top 20Real User

My advice would be to do a proof of concept. You won't be sorry. Play with it. We came from other products that were nowhere near as capable or user-friendly as Rubrik, so when we got in, it was a night and day difference that Rubrik was so easy. Rubrik is so much better. We're always looking at other avenues and options because other companies will always ask us to show us their product but there's nothing out there that has made us even consider switching. There's a lot to be said for competence. I would rate Rubrik a ten out of ten.

2021-04-07T18:04:00Z
author avatar
Top 20Real User

Although the updates are really good, we are a little bit behind for some compliance reasons. However, we have access to all their features and we try to stay as current as possible. We're on almost the latest version. My advice for anybody who is considering this product is that it's a world-class solution. If you want peace of mind at night, immutable backups, cloud-native support, cloud DR support, all within a single solution with world-class technical support, Rubrik is the way to go. If you can afford it, you're getting the best. You're getting a premium solution and everything that they say they can do, they can do. They can prove it to you or customers can prove it. They've never oversold on what they can offer. My biggest takeaway is that it's a good investment in your backups. It's not the cheapest solution, but the investment you're making protects your business and ensures that if you ever need your backups, they're going to work. You can trust Rubrik. I would rate this solution a ten out of ten.

2021-03-14T18:42:00Z
author avatar
Top 10Real User

Definitely consider Rubrik if you value a simple, elegant, powerful backup tool. We did a trial of Rubrik Polaris Radar, which automatically detects file changes that would be an indication of a ransomware infection. We were happy with that. In the event of ransomware, their cloud-based tool would detect it. Also, we would be happy with the way that we could recover. Thankfully, we have not had to put this in practice. We haven't had to recover from ransomware. However, in every test that we have done, we have been very happy with how it works and the concept of immutable backups. Once the data is backed up, it can't be changed. This is important for ransomware recovery, so we are happy with how this would work in the event that we would ever have to use it. Rubrik's pre-built integrations or API support for integration with other solutions are some things that we would like to explore more in the future, other than just referencing some basic PowerShell commands or referencing the API through some basic PowerShell. I don't have an example of where we had to recover something from a catastrophic failure, which is good. However, we have confidence that if we did need to, there would be a reduction in downtime because of their recovery features. Biggest lesson learnt: We don't need to spend as much time managing backups as we used to. I would rate this solution as 10 (out of 10).

2021-02-09T18:14:00Z
author avatar
Top 20Real User

The best thing to do at first is to start a PoC. Usually, you can get the physical hardware onsite for a month, then you can play around with it and be involved with the product from day one because you will see it works. You will enjoy it a lot and won't want to give the PoC hardware back to Rubrik because it's so impressive. That is what happened to us. We kept the hardware for two months. I was actually negotiating with Rubrik to keep it longer. I was battling internally to convince the management to get the first brick, knowing we have 15 bricks all over the world. If you start and test it, then you will love it. We are not using Polaris Radar to get more insights about ransomware. I would rate this solution as a nine (out of 10) because perfection doesn't exist.

2021-01-28T16:35:00Z
author avatar
Top 20Real User

We did physical PoCs in our environment and we did have Cohesity and Rubrik side-by-side, as well as NetBackup and Commvault. We did PoCs for moving to public cloud as well, for some of these services. The PoC with Rubrik stood out. Make sure that you work with your support team that's going to support you after your purchase and make sure that you're able to work with them well, before you pull the trigger on it. We like to build partnerships. When we have those partnerships, we're able to really rely on them for a long time. I am a fairly new entry into the backup field. Before, we had Commvault and NetBackup, and when they were showing us how to use those, and trying to teach us some of the terms in the backup world, it felt like backup was a very niche piece of IT, and that there was a lingo and a language behind it. It seemed that there were definite things that people had experienced before that were common among all backup products, and things that they were left wanting or hating. With this new product, Rubrik, we walked into it blind, not being backup admins, and it made a lot of sense to us. And when we did bring in a backup admin, they said it was quite different to anything that they had worked on previously, and that it made more sense and that it was just quite a bit easier to manage. Rubrik is something that everybody can understand fairly easily, and when we have given others access to it, such as the database teams, and we've let them run with it and see what they can do, they've been able to implement it really well. They've been able to figure out how to implement the tool in exactly the way that they wanted, whereas before there may have been limitations. We haven't used the ransomware recovery at this point. We've got some protection behind that, where they are locked down and require additional effort to delete and to change. We follow guidelines from our IT security team and Rubrik together. We just haven't seen a scenario yet where we've actually needed to use that. We have used Rubrik's predictive search, although we don't use it too much right now. Mainly, the way that we've used it so far has been the traditional backup and restore, where we get tickets stating that a backup needs to be spun up and it's done automatically. Then, when somebody comes back later on and says, "Hey, we need this item restored," we're able to call them up and restore it with them on the phone, within a matter of minutes. We haven't really had to use the file search too much or a lot of the tools that they have available for us, just because the need hasn't been there yet. When it comes to recovery, we usually spin it up and turn it over to the team that asked us to recover that data. The information and identity access management team had to spin one up recently. They said that they had a bad patch and wanted us to spin back to that morning. We did that, and it had lost some of the network settings and some of that stuff that they were used to getting. We spent about 15 to 30 minutes with them and everything was back exactly the way that it should be. But that was pretty much exactly the same with other products that we had so it wasn't something new for us.

2021-01-21T09:45:00Z
author avatar
Top 5Real User

Rubrik is an amazing product. There are some features still missing. For example, you cannot do a granular backup or restore of Active Directory. That has been on my wish list. I have posted that on their tech forum where people discuss new features and new things that they are launching. I know that it will come because they have been adding other granular backup support with VSS. The AD-level granular backup, so we can restore a single account or a single computer, is the one of the last features that we are requesting. They usually do bring out whatever features we request in their next update. We have not used the solution's ransomware recovery. I have attended a couple of seminars where they have recently been talking about that, but we haven't tested it. We haven't had any incidents which would require us to use that feature. We have also not used its pre-built integrations or API support for integrations with other solutions. We played with a couple of features, such as the organization features to segregate some of our VMs, but we found that it was not possible the way we handle the system. We wanted to make our domain controller backups inaccessible to our backup administrators, because we wanted that to be part of the DCA job. So we explored the organizations, but the way it works we would have had to move everything into an organization and our backup administrators were taking care of everything except domain controllers. So we dropped the idea of using organizations. In terms of downtime, I don't think Rubrik has reduced that in a meaningful way. We have a pretty redundant environment anyway. If something happens to our VMware hosts, the VMs automatically fail over to other hosts so there is rarely any downtime. We have been off physical servers for quite some time. If there were physical servers, Rubrik could help reduce downtime, but since we don't have physical servers we don't even know what the recovery would look like with Rubrik. With tapes it was crazy when something happened. If someone did not look at RAID and we had a two-drive failure or a three-drive failure, then it would be a full recovery from tape. But now, because everything is running on VMs, we have no downtime, most of the time. Overall the product is really good. Rubrik is very competitive. Even if you now look at their positioning on the industry review sites, they are doing really well. It's a very good product. We recommended the product to our Central IT department. We are Harvard Law School, but Harvard has a Central IT which manages other schools, and they are doing a PoC right now. It's a good product to recommend.

2021-01-21T01:45:00Z
author avatar
Top 20Real User

I am familiar with the predictive search but we're not employing it. Usually, when we need to restore, we have to restore the whole machine or we know the location of the file or data that was deleted. We've considered using the Polaris SaaS-based framework as we're looking into leveraging the cloud a little bit more. Polaris is definitely on our radar, but we're not using it in our day-to-day operations. I would rate this solution a ten out of ten.

2021-01-20T02:07:00Z
author avatar
Top 20Real User

I would strongly recommend trying the Rubrik solution. Their solution is stable, scalable, and intelligent. It has cloud solutions for our backup and security needs. We are not using the SLA-based policy automation feature of Rubrik. We might look at this in the future. Now, we have our own separate SLA-based automation tool. We are using Polaris, but there is another team at my organization who handles governance and compliance. They are in touch with our team to understand our entire integration, setup, architecture, how things have been done, and how Rubrik is helping us. The plan in the future is that certain teams will start using Rubrik in their application. I would rate this solution as a nine (out of 10).

2021-01-18T21:19:00Z
author avatar
Top 5Real User

We haven't explored the API yet. It's been on our list for quite a while, but it's always been hard to prioritize. We have so much technical debt that we've been dealing with, rather than focusing there. As an API-first product, it makes a lot of sense to go that way. For us, it's just a matter of prioritizing that. I have had a little play with the API interface, to prove we can get some information we want to get out of it.

2021-01-18T21:19:00Z
author avatar
Top 5Real User

Know your needs first and understand if Rubrik can provide the solution to your problems. In terms of backup, Rubrik is a top-notch technology. In terms of user-friendliness, UI, and the price, it is suitable for a company or startup to consider this solution. Time matters in terms of receiving and backing up data. Having a solution that can fit in terms of time management can help a company thrive. We don't actually backup cloud systems. We only do archival. We upload the on-premise data to the cloud. I would rate Rubrik as a 10 (out of 10).

2021-01-17T21:01:00Z
author avatar
Top 10Real User

Make sure you know your environment, so you know what you are putting in it before you start. It really does do what they say it does. The real takeaway is just make sure that you are aware of their products and capabilities, and that you can match them appropriately to your environment. We haven't had any events of ransomware that required us to do that restore. However, we also have Polaris Radar in place to help us detect ransomware anomalies as well as Polaris Sonar that we use for compliance and malware detection. We have used Polaris for reporting on metadata, but not to extract it anywhere else. Polaris hasn't necessarily changed our approach, but it has given us extra reassurances around key factors, like governance, compliance, ransomware activity, and cloud mobility. Whilst we have our internal policies and procedures in place, it is a tool that effectively is scanning our entire environment, helping to alert and bring issues to the fore if we have any of those problems. We use the API to automate some of our processes, but we don't have it integrated into any of our other products. I would rate this solution as a nine (out of 10).

2021-01-14T16:57:00Z
author avatar
Top 10Real User

My advice would be to work closely with their personnel to implement it. For a large organization like ourselves create an internal project with a project manager. You can have different departments and teams work together on implementing the different systems from the old backup solution to the new backup solution because you will have to have different teams working in cohesion to change that over. The biggest lesson I would say I've learned using Rubrik would go for any new technology. Make sure to do a proof of concept with another vendor at every device and build a test plan, a project on how you want to test that product and put it through all the different tests. Ask: how fast does it back up, fast does it recover, how easy is it to use, what is their support department like? I would rate Rubrik an eight out of ten. Their product is getting better. There are still some things that they need to polish off. In comparison, I would give Avamar a two out of 10.

2020-07-29T07:45:00Z
author avatar
Top 20Real User

We're just a customer. We don't have a business relationship with Rubrik. I'm not sure which version of the solution we are using, however, it may be a variation of version five. I'd rate the solution eight out of ten. If it had a friendlier user interface, I would probably rate it higher.

2020-07-28T06:50:12Z
author avatar
Top 5Reseller

My advice would be when you are thinking about implementing Rubrik you need professional services and proper briefings. You need advice on-site and for configuring the system because the new way of doing things, deduplication, and all those kinds of things, is going to be a necessary configuration to run your backup system. It is very important to do it right at the beginning. To do that, you have to work closely with whatever the partner or Rubrik people you can involve. I would rate Rubrik an eight out of ten. The recovery of Oracle databases is too complicated. It is not something that helps the DBA, the Database Administrator, but it should be done by the backup person like many other solutions. Everything is ready for the DBA to recover the database. It is a way of doing things, but I don't think you should give the backup people the ability to do it.

2020-07-09T06:28:00Z
author avatar
Top 5Real User

This product is easy to manage. I would rate this solution a nine out of 10.

2020-06-14T08:03:05Z
author avatar
Top 10Real User

Depending on the size of your environment, I would say go for it. This is a very flexible and reliable product, but I don't know how it would do in a large, enterprise-size infrastructure. I can't comment on that because I've never tested it. The SLA-based policy automation is just another name for protection group. It hasn't really changed the game. It's just a logical way of grouping the things that you protect and making sure they're all backed up in a similar way. It's good. I've tried some of the API from Rubrik, to automate the SQL resource, but it took a bit of a backseat. I've toyed with it a little bit, but not to the full extent of its capabilities. So far, the APIs seem fit for purpose. We have also looked into the Polaris SaaS-based framework for extracting metadata, from a risk perspective, but we haven't used it. There are just 40 of us in IT and about 30 of us have got access to it. I don't think many of them interface with it on a daily basis. The only regular user is probably just one of the infrastructure guys. We use it as a backbone for protecting the data of 900-plus law firm employees. On a scale of one to ten, I would rate this product at eleven. It is really good. We are a happy customer.

2019-11-07T10:36:00Z
author avatar
Real User

The biggest lesson I've learned throughout our time using Rubrik is that the investment in simplicity, has proven to be extremely valuable.

2019-10-07T11:43:00Z
author avatar
Real User

Look at what your SQL database is. If you're doing the industry standard of dump and sweep, migrate off of that as fast as you can. Get to the point where you're doing the native Rubrik backup for your databases as fast as possible. The industry-standard way can kill how much you can store on your systems, very quickly. That, in and of itself, is one of the biggest things that we learned the hard way. We thought we had a lot of time to move off and it bit us pretty hard for a period of time. Another big lesson I've learned from using the solution is that you should use the system the way it wants to be used. There's a big mind change that you have to go through, to understand the way that the system works, depending on what you are coming from. We thought we had a good grasp of what we were actually backing up. But it turned out that there was a lot of hidden data growth that we were not expecting. That was mainly due to the fact that we had no good way of getting that information out of our previous system. If I knew everything I knew today, back when we were purchasing it, I would have bought more. But that comes with the territory of 20/20 hindsight. And having bad data, there's only so much that you can do. Rubrik's Polaris, the SaaS-based framework for extracting metadata, sounds very interesting. We've not gone down that route at this point, but it's something that we'll be taking a look at within the next year or so. In terms of maintenance of the system, it's pretty much just me. I'm the only one who really maintains it and, as I said, I might spend about one percent of my week dealing with the backups. It's very low maintenance. Rubrik is a ten out of ten for sure, hands-down. They've been great. It's been one of the best engagements with a company that I've ever had.

2019-10-07T11:43:00Z
author avatar
Real User

It's a great product. In terms of the biggest lesson I've learned from using, it's that the product can do a lot more than what it's designed to do in the web, but you need to know PowerShell a lot better. Do a quick PoC. They are great with PoCs and showing customers how well the features work. So I would suggest that people take advantage of that. We have about seven users of the system itself and they're all systems engineers. For deployment and maintenance of the solution we really just need one person, a systems engineer.

2019-09-26T04:12:00Z
author avatar
Top 20Real User

My advice would be in the form of a question. If you have the money to purchase Rubrik, the real question is do you want success? Do you want it to work? Because if you want it to work and you want it to be easy — I don't know if Rubrik has won awards for support and service, although I feel like they should have — if you want that support for the few times that you need it, then you go with Rubrik. It's a really good, seamless system. It's a no-brainer, sometimes. It just works. I met up with them at VMworld and I actually got to talk to one of the people who was writing the PowerShell modules that I was using for an automation piece that I was writing. I got to ask that person, developer-to-developer, why did you make this decision? I asked a couple of very in-depth questions, and I don't get to do that with a lot of other companies, the companies that are just a logo or just a payment box and a data center. I don't feel Rubrik is a payment box and a data center. It's more than that, it's bigger than that, and that's really good. There are communities out there for Rubrik and I can speak with other developers and other teams that have implemented Rubrik, and that's awesome. It's not a support portal and it's not a place where you go to air your grievances. You go there to have fun, you go there to learn. I don't know that I've ever used a product that's been quite like it. There are a couple of products that are similar. You definitely get a lot out of Pure Storage, which is very much the same thing, but that's storage, not backup and restore. The advice I would give is: It's not charity software, it's not "for-free" software. It does cost, but what you're buying is a solution that will actually work. It will carry whatever weight you want to give it. And you're also getting the team that helped make it great. We have not needed to use Rubrik's ransomware recovery yet. Thankfully we've been spared from having to utilize that component. But when I was at VMworld 2019 recently and I was watching a class on ransomware recovery, it was one of those things where thought, "Wow, I didn't even really know we had this." But we totally have this. We have Rubrik, and this is neat. I ended up talking to one of our SEs about it after the fact, and he said, "Yeah, well, you haven't needed it and hopefully you never will." I believe some of our application developer teams are using Rubrik. They might not realize they're using it though, because a lot of the integration we put in is to back up the machines that they do work on, but they don't realize that we're backing them up. That's kind of sneaky. We're devious like that. We try to protect our users even from themselves sometimes. For day-to-day maintenance there are only two or three people. I'm one of them, and I have another member on my team who is involved. We also have one of the database administrators who plays a big role in it. My passion, and where I fit perfectly in the team, is doing a lot of scripting. I'm a general-purpose solutions engineer with a focus in PowerShell, Active Directory, and Microsoft integration. I don't like typically giving tens, because that says there's no room for improvement. But functionally, it's a 9.99999, which rounds up to a ten.

2019-09-24T05:43:00Z
author avatar
Top 20Real User

Give it a try and find out for yourself if it is for your environment.

2018-07-17T13:31:00Z
author avatar
Real User

Have a look at the Rubrik API Playground to automate a lot of processes.

2018-06-29T06:16:00Z
author avatar
Real User

If you are looking for a product that offers backups and DR capabilities, which is easy to use, look no further than Rubrik. I am very satisfied.

2018-06-28T12:44:00Z
author avatar
Real User

If you can afford this product, I fully recommend it. You will not look back.

2018-06-26T17:36:00Z
author avatar
Real User

I'm completely enthusiastic about the product, and I advise it to everyone who needs a fast and easy solution.

2018-06-26T08:05:00Z
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User

A proof of concept will answer all of your questions and sell itself.

2018-06-25T18:28:00Z
author avatar
User

Everyone who needs fast backup and quick restore should try it.

2018-06-25T16:05:00Z
author avatar
Vendor

Do not be afraid to go with newcomers. Rubrik is a fast growing company, and there is a reason for it: They understand the business!

2018-06-21T19:13:00Z
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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