The product was fine, and it improved my company's customer service response time. I don't remember using the AI capabilities of Salesforce Service Cloud, but I do know that such functionalities were used in Microsoft Dynamics 365 CRM. The product's analytics features support our company's service improvement strategies greatly and fantastically. I recommend the product to those who plan to use it since it is easy to use and understand the tool. The product may not be that easy when you want to open a new opportunity, and you really need to opt for a straightforward approach when using the tool. The impact of Salesforce Service Cloud on other systems that impacted our company's workflow efficiency varies since earlier, my company used to work with SAP, and the integration is fine as long as you use the connectors. Salesforce Service Cloud can be connected with Microsoft products, but it can be difficult to connect it with the SAP ERP. I rate the tool a seven out of ten.
I will recommend the solution to others. It makes reporting easier. All the data is readily available in one place where we can pull it up whenever we feel like it. Overall, I rate the product a nine out of ten.
I would recommend ensuring that you have access to demos or a practice system to verify that Salesforce Service Cloud is user-friendly and meets all your requirements. Overall, I would rate it eight out of ten.
Key Account Manager - Cloud Technology at a tech vendor with 501-1,000 employees
Real User
Top 20
2023-10-11T11:05:18Z
Oct 11, 2023
I am using the latest version of Salesforce Service Cloud. Salesforce Service Cloud is deployed on-cloud in our organization. I would recommend Salesforce Service Cloud to other users. Overall, I rate Salesforce Service Cloud an eight out of ten.
Overall, I would rate the solution a nine out of ten. The advice I'd offer is applicable to any platform, not just Salesforce. Prospective users should conduct thorough research and have a clear understanding of their expectations and desired features before implementing the product. It's essential to be clear about what they want to achieve with the system. For instance, if they plan to handle customer requests, they should have a well-defined process in mind. The key is to make the most of Salesforce's features to maximize the benefits, rather than using it solely as a record-keeping system. The complexity arises because Salesforce has grown significantly as a platform, and this complexity applies to all its offerings.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
The product was fine, and it improved my company's customer service response time. I don't remember using the AI capabilities of Salesforce Service Cloud, but I do know that such functionalities were used in Microsoft Dynamics 365 CRM. The product's analytics features support our company's service improvement strategies greatly and fantastically. I recommend the product to those who plan to use it since it is easy to use and understand the tool. The product may not be that easy when you want to open a new opportunity, and you really need to opt for a straightforward approach when using the tool. The impact of Salesforce Service Cloud on other systems that impacted our company's workflow efficiency varies since earlier, my company used to work with SAP, and the integration is fine as long as you use the connectors. Salesforce Service Cloud can be connected with Microsoft products, but it can be difficult to connect it with the SAP ERP. I rate the tool a seven out of ten.
I will recommend the solution to others. It makes reporting easier. All the data is readily available in one place where we can pull it up whenever we feel like it. Overall, I rate the product a nine out of ten.
Overall, I would rate the solution a nine out of ten.
I would recommend ensuring that you have access to demos or a practice system to verify that Salesforce Service Cloud is user-friendly and meets all your requirements. Overall, I would rate it eight out of ten.
I am using the latest version of Salesforce Service Cloud. Overall, I rate Salesforce Service Cloud a six out of ten.
I am using the latest version of Salesforce Service Cloud. Salesforce Service Cloud is deployed on-cloud in our organization. I would recommend Salesforce Service Cloud to other users. Overall, I rate Salesforce Service Cloud an eight out of ten.
Overall, I would rate the solution a nine out of ten. The advice I'd offer is applicable to any platform, not just Salesforce. Prospective users should conduct thorough research and have a clear understanding of their expectations and desired features before implementing the product. It's essential to be clear about what they want to achieve with the system. For instance, if they plan to handle customer requests, they should have a well-defined process in mind. The key is to make the most of Salesforce's features to maximize the benefits, rather than using it solely as a record-keeping system. The complexity arises because Salesforce has grown significantly as a platform, and this complexity applies to all its offerings.
It is a centralised CRM solution and I would rate it 10 out of 10.
When looking at SDFC, take a look at the whole ecosystem.