If you were talking to someone whose organization is considering SAP HCM, what would you say?
How would you rate it and why? Any other tips or advice?
SAP HCM is a solution that I recommend. It is a good product, but if it were more configurable and you did not need to develop as much code then it would be better. I would rate this solution an eight out of ten.
At this time in the competitive business world, HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources. Human capital management allows control of when you want employees to work when you don't want them to work and keeps you aware of when they will be on leave so that their responsibilities will be covered by someone else. Businesses have to plan for things like this. A lot of things affect human capital and that can affect the course of an organization. On a scale from one to ten where one is the worst and ten is the best, I would rate HCM around nine out of ten. It is not a ten because of the issues with the interface development.
We use the on-premises deployment model. We will switch to SuccessFactors and it should be on the cloud. I'm a certified SAP consultant. I'd recommend the product. It's a good solution. If I was comparing it to SuccessFactors, I'd rate it seven out of ten.
We use the on-premises deployment model. We don't extensively use the solution in our organization. It's not a core module for us. I'd rate the solution one out of ten. It doesn't allow licensing in our region, and they need people on the ground here. Product-wise, I'd rate it good, but in general, SAP needs to work with the customers to sell licenses and sell according to the customer's requirements. I wouldn't recommend anyone implement SAP at this time.
I used to be an HCM consultant. In terms of advice I would give to others considering the product, I'd say that implementation needs dedication from the customers. They need to share their requirements from the beginning. Key requirements shared at the beginning will ensure a smooth implementation. I would rate the solution eight out of ten. With better visualization and a better interface, I would rate the solution higher.
It can be used for personnel demonstration, time management, and business development. Without systems nowadays, especially in HR, I've a problem because most decisions in HR are made based on data. If you don't have data to report on, that means the business' success will not be supported by data.
I would rate it a seven out of ten. The biggest lesson I have learned from using this solution is that integration is so important. You must understand integration, even within HCM between the different module.
The performance is based on the user's knowledge of the system. It has to do with making sure that all of the features are enabled and all of the patches are there. There were quite a few defects that were patched by the IT team, and it was a lengthy process. This solution is for an enterprise-level business, and I would never recommend SAP for SMB. SAP ByDesign, which is a different product, is better for small business. Suitability of this system depends on a lot of variables. You would have to ask about ten thousand questions to consider the entire system and what is required. It comes down to whether the system is capable of adapting to the latest changes with legislation to do various things. Also, it depends on how many skilled employees you need to have. There are business analysists, for example, and others who spend hours, and years, learning the system and understanding all of the settings and permissions. There are profiles, wage types, and info types, that decide who can access work and workflows, batches, and stuff like this. It's like driving a ship, where there are lot of things to do and lots of details. On top of this, you will need a development person who can do some coding. It all depends, really, on what the business is trying to achieve. It is for these reasons that I say it is not for the small business. If they can afford it then fair enough, but it will cost them a lot, and it is not cost-effective. The biggest lesson that I have learned from using this solution is that you can trust no one. You can't trust the business, and you can't trust the people who support the system. I had to read a lot to prove that the system is capable of delivering certain functionality. People were objecting to this because they didn't want to get involved themselves. This is a huge product and you have to always be up to date. It requires a lot of time in learning the system and doing the testing of new developments. I would rate this solution a seven out of ten.
Choose a good implementation partner. 80% of the project's success depends on the skill level of the implementation partner.