If you were talking to someone whose organization is considering SCOM, what would you say?
How would you rate it and why? Any other tips or advice?
As far as meeting our needs for a solution, I give it a nine out of ten. But it is interesting to rate the tool. My rating doesn't really have a context. It is mostly engineers that are using the product. In a sense, it doesn't matter what monitoring tool you use, the success of a monitoring tool is dependent on the engineers using it. The engineer has to make it work. I'm really not aware of the total number of users that we service and with SCOM I don't really need to know. I don't know much about the actual numbers except that we've got 28 clients. Each of the 28 clients has a different number of employees and different engineers that are working on different environments to solve different issues. If I had to guess, I'd say there are really only 100 to 120 only. I wish it was more, and I think we can easily scale to meet additional demand. But the point is that we are responsible for monitoring and identifying issues in a variety of environments, and that is exactly what SCOM helps us do, with efficiency. We basically use everything we can that is included in the package and have found a real use for every module that's available. That said, we don't do a lot of network monitoring. Server monitoring, absolutely. That we use extensively. Reporting, we use a lot, event collections we use quite extensively. But we bring to the clients what they need most. We have confidence in the solution and we are going to put all or most of the clients on to Scrum 2019 if they are willing to accept the upgrade path. We are busy working on that in a project to upgrade it to 2019. It all depends on how well test upgrades go and the willingness of clients to enhance their services. We need to test it in the development area first, and then, depending on the type of environment that is running, we have to plan the upgrade in the proper sequence. Say the environment is a 2012 version, the upgrade path is to 2016, from 2016 to 1801, from 1801 to 1807 and then you must make sure that you're on the correct sequel version for 2019. But to do it at all depends on the license agreement that the particular clients have with Microsoft. Right now we are busy taking the environment up to 1807 and then we going to upgrade the sequel version, and then from there, we can go to 2019. So we are busy the whole time trying to better service our clients. We do our UI updates quite often. We are quite busy with our upgrade paths and testing to make sure everything goes smoothly for the clients in the implementation.
It's a Microsoft product so if you are using a lot of other vendors, other operating systems, then it's less compatible. For us, we're 99% Microsoft so it's not an issue. On this solution, the things we monitor are fine and perhaps other users will want more, but for our purpose and what we use it for, it's enough. Once it's completed, you only get triggered by emails and you can respond to those emails so when the system does its thing it's not that complex. It's very simple. I would rate this solution eight out of 10.
This solution makes people's lives easier. Especially that of our manager. No matter what report or information you have, sharing it with him it makes his life easier. It enables him to see if there is capacity that needs to be increased or if there are things that can be deleted. I would highly recommend it. I would rate it a seven out of ten. I wouldn’t rate it a ten because I would like for it to be fully cloud-based.
I like SCOM and have used it for many years. I would rate this solution an eight out of ten.
My advice to anybody looking to implement this product is to plan properly. Overall, this is a good solution, but there is room for improvement in application monitoring and the dashboard. I would rate this solution a seven out of ten.
This is a good solution, especially if your company is based on Microsoft products. For example, there is a new version of Active Directory and they contacted us to let us know that the monitoring is supported. On the other hand, the interface needs improvement, and there should be better support for monitoring Linux servers. If the user interface, reporting, and support for other operating systems are all improved, then this would be a perfect product. I would rate this solution an eight out of ten.
This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution. When it comes to managing Unix-based systems, however, you will need to do more research. I would rate this solution a seven out of ten.
I really know this product quite well, and I would highly recommend it. It is highly customizable and the automation is great. It takes a lot of the headache out of managing your data centers and software in other places. It's a fantastic product. If the network monitoring were improved then this product would be a ten out of ten. I would rate this solution an eight out of ten.
This product is both stable and reliable, but it is not easy to use and there are not a lot of experts on the market to provide help. You have to do a lot of it by yourself. I do recommend this product, but I would suggest that somebody who really knows the product is in place before implementation. I would rate this solution a six out of ten.