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2020-01-26T09:26:00Z

What advice do you have for others considering ServiceNow Discovery?

5

If you were talking to someone whose organization is considering ServiceNow Discovery, what would you say?

How would you rate it and why? Any other tips or advice?

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88 Answers

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Top 10LeaderboardReal User

The data is really good, it's reliable and they keep adding to it. They are using AI with a lot of cases to help build the events, which is good. I would rate ServiceNow a nine out of ten.

2021-05-01T03:36:23Z
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Top 5LeaderboardReal User

We are an implementor. We implement this product for our clients. We are using the latest version of the solution. We use different deployment models - both on-premises and on the cloud. This is one of the best tools for organizations looking for a tool with agentless applications. You do not need to install an agent in any of the CI's. However, if you go for the other solution like SCCM, that is an agent-based solution, where you need to install the agent on all your end-user computers. Therefore, if an organization is looking for an agentless solution, then probably ServiceNow Discovery is a great good option. Users should have a thorough understanding of how CMDB data tables are structured, and they should also know how Discovery works. You should also have an idea whether you would be integrating asset management along with ServiceNow Discovery or not. If you are going with a flat ServiceNow Discovery, then later on, if you want to implement asset management, then it could be quite difficult. Overall, I would rate the solution at a seven out of ten. I would rate it higher, however, they aren't transparent when it comes to the meanings of errors we sometimes get during setup.

2021-02-27T00:50:32Z
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Top 5LeaderboardReal User

I would absolutely recommend ServiceNow Discovery to others. Overall, on a scale from one to ten, I would give this solution a rating of seven.

2021-02-18T13:13:02Z
author avatar
Top 20LeaderboardConsultant

I would rate ServiceNow an eight out of ten.

2020-12-09T00:57:31Z
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Top 10LeaderboardConsultant

We're partners with the solution. I would recommend the solution to other organizations. If you are already using Service Now products, Discover makes for a good complimenting solution. I'd rate the solution nine out of ten.

2020-06-25T10:49:23Z
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Top 10LeaderboardReal User

I would recommend for ServiceNow. It's very good and straightforward. I would rate it a nine out of ten. The dashboard should be more clear so that I can clearly see the errors. It should be a single console. I want it to be categorized by which specific issues everything is facing.

2020-04-26T06:32:00Z
author avatar
Top 5LeaderboardReal User

The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it. That's the advantage of ServiceNow, I would rate this product an eight out of 10.

2020-04-01T07:25:53Z
author avatar
Top 10LeaderboardConsultant

ServiceNow is a fully cloud-based solution, but for the Discovery component, you are going to have a local server to perform discovery in the network. In fact, you need to have one discovery server in each local network area, within the secure zone. I would rate this solution an eight out of ten.

2020-01-26T09:26:00Z
Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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