Our customers are mostly enterprise businesses. Most of my clients work with the ServiceNow Now Platform regarding enterprise service management. One client was using Remedyforce, but these products are incomparable. The capabilities of ServiceNow are far superior, by a thousand percent, compared to Remedyforce. It would help if you had a certain scale to see the value of the implementation in single processes immediately. However, for the value to become visible to the entire enterprise, you need to cover a broader scope so that it becomes more visible across the organization. I rate it a ten out of ten.
Speaking about how my company uses the ServiceNow Now Platform to automate IT and customer service workflows, I would say that we have several flows that are automated with the help of the product. ServiceNow Now Platform has improved workflow efficiency in areas like ITSM, HRSD, and procurement. My company uses the integration capabilities offered by the product, but it's more able to connect the platform with other enterprise service systems. The product offers all the possible integrations, as the tool provides an integration hub that is enabled in what is called spokes. I have no complaints about the integration capabilities offered by the product. I rate the product's interface and customization options a seven out of ten. I recommend the product to those who plan to use it. The scalability of the product has impacted our organization's growth capacity and ability to adapt to change, considering that the tool is fairly scalable. I rate the overall product a seven out of ten.
The solution should have provided ease of configuration to users. Every functionality that is required for users is available in the solution, but the configuration part is a bit complicated as it is not as easy as the other tools. You need to know ServiceNow's development area, and it is not easy for someone who has never worked on ServiceNow before to pick up such a skill. I rate the overall product an eight out of ten.
I recommend ServiceNow Now Platform to those who plan to use it so that they can leverage its powerful features. A user of the tool can ensure that ServiceNow Now Platform benefits the organization and adds more value at an enterprise-level scale. Though ServiceNow Now Platform is a costly platform, I can sense that it can add a lot of value as an enterprise-level product. I gained from the product's usage in terms of how easy it is to use, while the data insight it provides is very powerful. As it is a cloud platform, I didn't have to worry about multiple aspects of the platform, like security and downtime. With the solution, I need to look at my data, operations, and processes so that the data helps me achieve my objective. I rate the overall tool a nine out of ten.
I am using the latest version of the solution. I haven’t fully explored it. The solution was installed before I joined the company. From my little experience, I would recommend the solution. I have everything in the product. If a ticket gets assigned to my team and is sent to another team, I would want to know how many tickets were solved by my team and how many tickets were assigned to us. I can check the Assignment Group history. I haven't looked for it yet, but the product must also provide how much time each person who handled the ticket took. Some people take an hour to solve the tickets, while others get it done in 30 minutes. Overall, I rate the product an eight out of ten.
ServiceNow is a good platform nowadays. However, it's not that easy and can be a bit complicated. Only knowledgeable individuals can learn and work with ServiceNow. That's the only drawback. Other than that, ServiceNow is very good and currently the leading tool in the market. Considering its features and functionality, I would rate it around eight out of ten.
Project Manager at a manufacturing company with 11-50 employees
Real User
Top 20
2023-04-26T14:52:19Z
Apr 26, 2023
We're customers and end-users. It doesn't offer an on-premises option. It's all SaaS. I'd advise potential users to look at it carefully and take time, depending on your runway. If you are an enterprise that has a full year of runway and the resources for ServiceNow and needs customizations, it may be fine. If a company isn't at the enterprise level, it might prefer a more streamlined ITSM option. I'd rate the solution seven out of ten. It really can do anything in terms of workflow and ticketing. It's just hard. It really depends on how many resources you can throw at it in terms of time and money.
I recommend the solution to others as it works well. Being high-priced is the only issue. The customers need to strike the right card to get the correct cost. I rate the solution as a nine.
This is a leading product in the market with all the features. It's important to understand your business requirements and how the ServiceNow Platform will sit in a particular solution portfolio because it's an expensive product. The returns should be worth the cost. A price can't be put on everything but there should be some value added to customers. Not every company is an IT giant with 100,000 employees. The ROI should be there, even for small or medium-scale organizations. That is not the case currently. Other solutions are catching up to ServiceNow and they need to pick up their game. As a result, I rate this product seven out of 10.
Sr Software Developer at a university with 5,001-10,000 employees
Real User
Top 10
2022-10-04T13:21:22Z
Oct 4, 2022
I've used the ServiceNow Now Platform in the past twelve months. My company had around three hundred end users on the ServiceNow Now Platform. Five people took care of the deployment and maintenance of the platform. I have no idea about plans to increase the usage of the ServiceNow Now Platform because another team handles that. My advice to anyone looking to implement the ServiceNow Now Platform is that if your use case is workflow-based, then it would be good for you to use the platform to implement your use case. The ServiceNow Now Platform is also very customizable, scalable, and performance-wise, it's very good. My rating for the ServiceNow Now Platform is eight out of ten. I'm a customer of ServiceNow.
We're a customer. I would rate the solution nine out of ten. I'll definitely recommend this solution to others since it's user-friendly. It's very easy, so you can create very good reports in it. You can track your data in a very efficient way. It's a very good tool.
My advice to others who are looking to get started with ServiceNow Now Platform is to reach out to your implementation partners, because they will have the experience and solutions required to help you get where you want to be with this product. ServiceNow is a vast application, but thankfully there are a variety of different solutions that can be easily adopted and managed according to your particular organizational structure. I would rate ServiceNow Now Platform a ten out of ten.
Staff Technical Project Manager at General Electric
Real User
Top 20
2022-07-11T06:13:01Z
Jul 11, 2022
This is a great workflow tool that offers great support. The reporting capabilities need to be improved, otherwise we need to pay for performance analytics. I would rate it a seven out of ten.
IT BRM - Business Operations and Functions at Pernod Ricard
Real User
Top 20
2022-06-07T07:09:00Z
Jun 7, 2022
I would rate this solution seven out of ten. If you are in India, the partner selection will be very important as there aren't many certified partners here.
ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good. I would recommend it to other organizations and rate it at eight on a scale from one to ten.
It depends on the assignments you have in your organization. Our organization is very process oriented and it faces the drawbacks of that, in the sense that it is not very agile. I think for such organizations, ServiceNow could bring in some improvements, provided we really understand how to use the tool to really ensure that the different services in the business can work together. And to understand what your problem areas are and how this tool can help you. People from different departments and different areas, especially from business and IT, should really join hands and work together. They shouldn't be working in silos. If that is the case, then you have a tool to support you. It will help bring that unity and the visualization of whatever you have in the mission. Otherwise, I don't think you'll be able to improve anything. On a scale of one ten I would I would give ServiceNow Now Platform a seven. They would get a 10 if there were more programming languages available and if it was more clear to use. Also, if they offered more UI features. Also, when we are trying out the system, if there was a toolkit which could help guide us when it comes to navigation.
I would rate it an eight out of ten. My advice would be that it's quite good but make sure to first look at the process. That is the most important part of the implementation. Look up ServiceNow and look at the process. I would recommend this solution. It is an easy to use platform.
The suitability of this solution depends on the size of the company and the scope. For large companies, this is a product that I recommend. I would rate this solution an eight out of ten.
Service Delivery Project Manager at a tech services company with 501-1,000 employees
MSP
2020-02-20T06:38:00Z
Feb 20, 2020
My only advice is that people should be aware that this is an enterprise system and geared towards enterprise size companies. If you're a small company it's not for you. You won't be able to maintain and manage and develop the platform if you're a smaller company. I would rate this product an eight out of 10.
ServiceNow Technical Consultant - PPM and HR at Cognizant
Real User
2020-01-26T09:26:00Z
Jan 26, 2020
The foremost thing I would like to recommend to people considering ServiceNow is not to try to reconfigure or customize the out-of-the-box process too much. Stick to the out-of-the-box processes that are provided as much as possible and use minimal customizations. We used to say to our customers to use maximum configuration but minimum customization. On a scale from one to ten where one is the worst and ten is the best, I would rate the ServiceNow product overall as at least an eight.
I am currently taking courses on this product to learn more about the platform, as well as the functionality that we have not been using. My advice to anybody who is researching this solution is to have a better look at the overall capability of the platform. Many people, including us, understand ServiceNow to be a ticketing system. They do not see the other functionalities that are very big, and very important. This is a great platform but it must be used correctly, and not only for ticketing. This solution was not well utilized in the company. Rather, it was treated as an application like Excel. When I arrived, I started forcing people to use tickets, and now I'm going to implement the workflows, processes, and everything else under ServiceNow. I would rate this solution a ten out of ten.
The biggest lesson that we learned through implementing this solution is that it is important not to customize. Rather, take the product offering best practices and adopt it with its own processes. This makes scaling much easier. Whereas if you customize it and if you build your own version, it becomes difficult to scale, support, and do the official upgrades. This is why we have taken the Out-of-the-Box version and have adopted the processes that come with it. It is working and we don't have to change it too much. This is a very good solution, but there is always room for improvement. I would rate this solution a nine out of ten.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that...
Our customers are mostly enterprise businesses. Most of my clients work with the ServiceNow Now Platform regarding enterprise service management. One client was using Remedyforce, but these products are incomparable. The capabilities of ServiceNow are far superior, by a thousand percent, compared to Remedyforce. It would help if you had a certain scale to see the value of the implementation in single processes immediately. However, for the value to become visible to the entire enterprise, you need to cover a broader scope so that it becomes more visible across the organization. I rate it a ten out of ten.
Speaking about how my company uses the ServiceNow Now Platform to automate IT and customer service workflows, I would say that we have several flows that are automated with the help of the product. ServiceNow Now Platform has improved workflow efficiency in areas like ITSM, HRSD, and procurement. My company uses the integration capabilities offered by the product, but it's more able to connect the platform with other enterprise service systems. The product offers all the possible integrations, as the tool provides an integration hub that is enabled in what is called spokes. I have no complaints about the integration capabilities offered by the product. I rate the product's interface and customization options a seven out of ten. I recommend the product to those who plan to use it. The scalability of the product has impacted our organization's growth capacity and ability to adapt to change, considering that the tool is fairly scalable. I rate the overall product a seven out of ten.
The solution should have provided ease of configuration to users. Every functionality that is required for users is available in the solution, but the configuration part is a bit complicated as it is not as easy as the other tools. You need to know ServiceNow's development area, and it is not easy for someone who has never worked on ServiceNow before to pick up such a skill. I rate the overall product an eight out of ten.
I recommend ServiceNow Now Platform to those who plan to use it so that they can leverage its powerful features. A user of the tool can ensure that ServiceNow Now Platform benefits the organization and adds more value at an enterprise-level scale. Though ServiceNow Now Platform is a costly platform, I can sense that it can add a lot of value as an enterprise-level product. I gained from the product's usage in terms of how easy it is to use, while the data insight it provides is very powerful. As it is a cloud platform, I didn't have to worry about multiple aspects of the platform, like security and downtime. With the solution, I need to look at my data, operations, and processes so that the data helps me achieve my objective. I rate the overall tool a nine out of ten.
I recommend ServiceNow Now Platform an eight out of ten. It is expensive, and it is complicated to integrate with other platforms.
I am using the latest version of the solution. I haven’t fully explored it. The solution was installed before I joined the company. From my little experience, I would recommend the solution. I have everything in the product. If a ticket gets assigned to my team and is sent to another team, I would want to know how many tickets were solved by my team and how many tickets were assigned to us. I can check the Assignment Group history. I haven't looked for it yet, but the product must also provide how much time each person who handled the ticket took. Some people take an hour to solve the tickets, while others get it done in 30 minutes. Overall, I rate the product an eight out of ten.
ServiceNow is a good platform nowadays. However, it's not that easy and can be a bit complicated. Only knowledgeable individuals can learn and work with ServiceNow. That's the only drawback. Other than that, ServiceNow is very good and currently the leading tool in the market. Considering its features and functionality, I would rate it around eight out of ten.
We're customers and end-users. It doesn't offer an on-premises option. It's all SaaS. I'd advise potential users to look at it carefully and take time, depending on your runway. If you are an enterprise that has a full year of runway and the resources for ServiceNow and needs customizations, it may be fine. If a company isn't at the enterprise level, it might prefer a more streamlined ITSM option. I'd rate the solution seven out of ten. It really can do anything in terms of workflow and ticketing. It's just hard. It really depends on how many resources you can throw at it in terms of time and money.
I recommend the solution to others as it works well. Being high-priced is the only issue. The customers need to strike the right card to get the correct cost. I rate the solution as a nine.
I rate ServiceNow Now Platform 10 out of 10. I've seen various CMDBs like it, and ServiceNow is everything we're looking for.
This is a leading product in the market with all the features. It's important to understand your business requirements and how the ServiceNow Platform will sit in a particular solution portfolio because it's an expensive product. The returns should be worth the cost. A price can't be put on everything but there should be some value added to customers. Not every company is an IT giant with 100,000 employees. The ROI should be there, even for small or medium-scale organizations. That is not the case currently. Other solutions are catching up to ServiceNow and they need to pick up their game. As a result, I rate this product seven out of 10.
I've used the ServiceNow Now Platform in the past twelve months. My company had around three hundred end users on the ServiceNow Now Platform. Five people took care of the deployment and maintenance of the platform. I have no idea about plans to increase the usage of the ServiceNow Now Platform because another team handles that. My advice to anyone looking to implement the ServiceNow Now Platform is that if your use case is workflow-based, then it would be good for you to use the platform to implement your use case. The ServiceNow Now Platform is also very customizable, scalable, and performance-wise, it's very good. My rating for the ServiceNow Now Platform is eight out of ten. I'm a customer of ServiceNow.
We're a customer. I would rate the solution nine out of ten. I'll definitely recommend this solution to others since it's user-friendly. It's very easy, so you can create very good reports in it. You can track your data in a very efficient way. It's a very good tool.
My advice to others who are looking to get started with ServiceNow Now Platform is to reach out to your implementation partners, because they will have the experience and solutions required to help you get where you want to be with this product. ServiceNow is a vast application, but thankfully there are a variety of different solutions that can be easily adopted and managed according to your particular organizational structure. I would rate ServiceNow Now Platform a ten out of ten.
This is a great workflow tool that offers great support. The reporting capabilities need to be improved, otherwise we need to pay for performance analytics. I would rate it a seven out of ten.
I would rate this solution seven out of ten. If you are in India, the partner selection will be very important as there aren't many certified partners here.
ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good. I would recommend it to other organizations and rate it at eight on a scale from one to ten.
It depends on the assignments you have in your organization. Our organization is very process oriented and it faces the drawbacks of that, in the sense that it is not very agile. I think for such organizations, ServiceNow could bring in some improvements, provided we really understand how to use the tool to really ensure that the different services in the business can work together. And to understand what your problem areas are and how this tool can help you. People from different departments and different areas, especially from business and IT, should really join hands and work together. They shouldn't be working in silos. If that is the case, then you have a tool to support you. It will help bring that unity and the visualization of whatever you have in the mission. Otherwise, I don't think you'll be able to improve anything. On a scale of one ten I would I would give ServiceNow Now Platform a seven. They would get a 10 if there were more programming languages available and if it was more clear to use. Also, if they offered more UI features. Also, when we are trying out the system, if there was a toolkit which could help guide us when it comes to navigation.
I would rate it an eight out of ten. My advice would be that it's quite good but make sure to first look at the process. That is the most important part of the implementation. Look up ServiceNow and look at the process. I would recommend this solution. It is an easy to use platform.
The suitability of this solution depends on the size of the company and the scope. For large companies, this is a product that I recommend. I would rate this solution an eight out of ten.
My only advice is that people should be aware that this is an enterprise system and geared towards enterprise size companies. If you're a small company it's not for you. You won't be able to maintain and manage and develop the platform if you're a smaller company. I would rate this product an eight out of 10.
It's a very reliable, strong product. I would rate this solution a nine out of ten.
The foremost thing I would like to recommend to people considering ServiceNow is not to try to reconfigure or customize the out-of-the-box process too much. Stick to the out-of-the-box processes that are provided as much as possible and use minimal customizations. We used to say to our customers to use maximum configuration but minimum customization. On a scale from one to ten where one is the worst and ten is the best, I would rate the ServiceNow product overall as at least an eight.
I am currently taking courses on this product to learn more about the platform, as well as the functionality that we have not been using. My advice to anybody who is researching this solution is to have a better look at the overall capability of the platform. Many people, including us, understand ServiceNow to be a ticketing system. They do not see the other functionalities that are very big, and very important. This is a great platform but it must be used correctly, and not only for ticketing. This solution was not well utilized in the company. Rather, it was treated as an application like Excel. When I arrived, I started forcing people to use tickets, and now I'm going to implement the workflows, processes, and everything else under ServiceNow. I would rate this solution a ten out of ten.
The biggest lesson that we learned through implementing this solution is that it is important not to customize. Rather, take the product offering best practices and adopt it with its own processes. This makes scaling much easier. Whereas if you customize it and if you build your own version, it becomes difficult to scale, support, and do the official upgrades. This is why we have taken the Out-of-the-Box version and have adopted the processes that come with it. It is working and we don't have to change it too much. This is a very good solution, but there is always room for improvement. I would rate this solution a nine out of ten.