If you were talking to someone whose organization is considering ServiceNow Security Operations, what would you say?
How would you rate it and why? Any other tips or advice?
My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others. Organizations implementing ServiceNow should invest in training their teams and seeking certifications. We provide knowledge transfer when we implement ServiceNow, but if organizations want to take over O&M, they need to ensure they have qualified, experienced administrators and developers. I would rate ServiceNow a nine and a half out of ten.
This is a product that I recommend, although I would advise consulting with them before beginning the implementation. I would rate this solution a nine out of ten.
We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.
Users researching SOAR tools often compare these two solutions. In your experience, which is better?
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