If you were talking to someone whose organization is considering Studio Creatio, what would you say?
How would you rate it and why? Any other tips or advice?
We use both the on-premises and cloud deployment models. People should understand the limits between what can be done with their properties. Every day it's becoming more of a low code platform. New users need to understand the limits between the local, the capabilities, and what needs to be developed to understand its abilities and limitations. I'd rate the solution nine out of ten.
You need to have a programmer in-house if you have a complex structure. That, or you will need to discuss this during the pricing conversation with bpm. If you don't have a complex structure, really take a look at the out-of-the-box functionality and let bpm manage it on their side. Go cloud, less hardware and less hassle. My final point would be to make sure you get a Customer Success manager. They are invaluable. There are a few things that, in 2016, when we first got the product, it was lacking, but the beauty of bpm is that they worked with us to get it to where we needed it. They heard our voice and they were eager and excited to work with us. You're not going to get that from a Fortune 500 company. They're going to hear you and say, "Yeah, that's nice. We just don't do that." With bpm'online, customer success is their success. It's a beautiful thing. To clarify, we built in-shop, ourselves, and there were a couple functionalities that the system was missing, things like field objects and how their back-end structure worked. They made enhancements and adjustments that overall helped their product. But from our point of view, we built it from the ground up. We integrated with our infrastructure. We began mapping everything out, how we needed it to be placed in our infrastructure, and then we built it out. Granted, bpm does offer a service to do that for you, from what I understand, but we took a different route because we had the benefit of having in-house programmers. We have about 200 users in bpm right now. The expectation would bring that up to 600. As far as the users' roles go, they're from president all the way down to the front desk. Everybody has a piece of the pie, everybody is either indirectly or directly working with the system, whether it be notifications or a part of the process. If somebody doesn't know bpm is affecting their work - which I don't think is the case - the fact is, it is. We have three staff for deployment and maintenance of the system. You could get by with fewer if it was their full-time job. We're building out our project life cycle, so that it covers everything from lead to cash in hand. We're currently building out the second phase, which will bring it all the way to "paid." Once this is done, bpm will cover the entire project life-cycle.
I am looking for a BPM tool and I would like to know what are the best alternatives for Signavio?
I'm seeing a spike of people researching Appian, IBM BPM, Bizagi, and other BPM solutions. What are the most important features to look at when evaluating such tools?
What advice would you give to your peers who are researching Business Process Management software?