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What advice do you have for others considering Symantec CloudSOC CASB?


If you were talking to someone whose organization is considering Symantec CloudSOC CASB, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
44 Answers

author avatar
Top 5LeaderboardReal User

I'm a consultant. I help Symantec customers. We deal with the latest version of the solution. It's a good product, but overall, it's been really good. I would say it's an excellent product. You just need some more effort, putting the examples into the documentation, helping customers do stuff with the product. However, it's always difficult with software because they want you to pay additional services and all that, but they should have at least something written to get you started on that. Maybe we're guilty as we didn't get the training, we didn't get the professional help. Therefore, we're also part of the problem. It seems like we could do more with the product if we got some help. The product is a bit of a niche. If you buy SAP, you get a ton of books on SAP. However, if you buy this product, there's no book on the product. If you buy a Microsoft solution, there's probably a book on it. However, if you buy CloudSOC, it's a niche, which is why documentation needs to be very good as there's no other source of knowledge. I would recommend a quick start after training on the product and the solution should include that training with the product itself. When people buy this, there should be a customer success team or something, that gives two days of training or one day to get the customer started. It's a bit difficult otherwise. I'd rate the solution at a nine out of ten. We've mostly been very happy with the product.

author avatar
Top 5Real User

We're partners with Symantec. The product is stable and doesn't have any complexity in the tool. It is generally straightforward. For example, if we use Dropbox, we get Dropbox's APIs and it will directly integrate with the Symantec CASB solution and we can integrate them and directly push the policies once we have the integration of the SAS applications. I'd recommend the solution to others. This tool is very simple. The technical support is also strong. If companies end up facing some issues, technical support will do all they can to assist and are able to give answers over the phone. I'd rate the solution nine out of ten.

author avatar
Top 5Real User

We're a Symantec partner. The solution was a cloud instance and we integrated the on-premises DLP with the cloud DLP. It was a cloud tenant, so there was an integration file that we have integrated with our on-premise DLP. It was integrated so that whatever policies we had on our on-premise DLP we extended to the cloud. I was quite involved in the implementation and was one of two who handled implementation. The process was purely deployment. It was not a project whereby we had to create the policies. I'd rate the solution nine out of ten. They are integrating some of the policies like UVM, IDM policy directory, machine learning policies, etc. Once those are in place, the solution will be complete.

author avatar

Don't think twice. Just go ahead. It's very easy, intuitive, and simple to integrate. I would rate this solution a nine out of ten.

Learn what your peers think about Symantec CloudSOC CASB. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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